Guideline appears to be a legitimate app. The AppsHunter Legitimacy Score for Guideline is 83 out of 100 points across 7 verification signals from App Store and developer data.

Guideline User Reviews

Name: Guideline
Rating: 4.9 (1839 reviews)

Guideline

Gusto, inc.

💼 Business

💰 Finance

Customer Experience

Positive experience42.0% of reviews

Neutral0.0% of reviews

Negative experience58.0% of reviews

~ Based on 50 written reviews from the US App Store.

What users say

Summarized from real user reviews of Guideline. Based on 1.8K reviews and a 4.9/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

👍Simple and easy to use UI
💡Streamlined app experience
🚀Excellent app performance

Negative things

🐛Login and authentication issues
🔋Frequent app crashes and freezes
💰Increasing account fees
🚫Lack of dark mode support

Is Guideline Safe?

Guideline appears safe based on user ratings. AppsHunter Safety Score for Guideline is 98/100.

This assessment is based on 1,839 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.4% of ratings point to a safe experience

0.8% of ratings suggest some concerns

1.8% of ratings point to a risky experience

~ Based on 1,839 App Store ratings for Guideline.

Is Guideline Legit?

Guideline appears to be a legitimate app. AppsHunter Legitimacy Score for Guideline is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Bad dark mode

They finally implemented “dark mode” and it’s garbage. Looks like a child just drew awful purple colors all over it and has no concept of proper design. So let’s start by firing your app designers and paying for better ones. I don’t know if anyone told you morons this, but your “dark mode” does not have to match your company logo colors. And while you’re fixing this trash, add a proper iOS dark icon. Get rid of this obsession with purple.

Iorveth45678

3 months ago

Response from developer

We appreciate you taking the time to share your experience, and regret to hear that our product has not met your expectations. Please be assured that we have shared your feedback with our team in an effort to improve our product for users like you! If you’re interested in discussing your concerns, or have any questions, please feel free to contact our team at support@retirement.gusto.com.

Unable to login

I’m unable to login into the app. I enter my credentials and it prompts me for two factor then sends be me back to login screen.

Boogi388

4 months ago

App is completely useless now

Man they wasted no time booting people who didn’t use Gusto huh. As if I personally run payroll at my company. Good job!

J. Rosado

9 months ago

App is still a joke in 2025

Devs said in 2024 they were adding dark mode in app to the roadmap. It’s the end of 2025 and it’s still not here.

We also don’t have an iOS dark mode icon available. Those APIs were released in iOS 18 over a year ago.

And to top off the incompetency, the bottom of the app says “Gusto by Guideline” as if Gusto is not the parent company. These devs are lazy and don’t QA anything or focus on features that matter.

Iorveth45678

9 months ago

Response from developer

We appreciate you taking the time to share your feedback. We’re happy to clarify why you now see “Gusto by Guideline” in your account. To confirm, your 401(k) provider is now Gusto, however, it is powered by the Guideline product. You’ll notice that account features remain visually similar in your participant dashboard, aiming to provide you with the same experience and level of support. Additionally, our team has confirmed that adding a dark mode remains on our road map, and hope to go live in 2026! If you have any questions pertaining to your account, please don’t hesitate to reach out to our support team at support@guideline.com.

What happened???

Gusto acquired Guideline and now one of my accounts is with Accrue which doesn’t have any app and the other is with Guideline which Gusto manages? This is a terrible update and makes me want to leave guideline completely now.

mligotti

9 months ago

Response from developer

We appreciate your feedback, and understand the concern regarding app access. Please be assured that your Guideline account now with Gusto is still accessible via the Guideline app, and you’re able to manage your 401(k) as you were previously. Since Accrue is an unaffiliated 401(k) provider, this account will no longer be accessible via the Guideline app. However, your account dashboard can be accessed via a mobile or desktop browser, and provides you with your account details. Accrue’s dedicated support team (support@accrue401k.com) is happy to assist with any questions you may have surrounding your account!

Gusto just kicked most of us off of the app

If you used Guideline for 401k, but didn't use Gusto for payroll, you just got kicked off the app today, and told to go use a quickly thrown together website called Accrue. That's where they put us until they can find a buyer for us unwanted customers.

Ned Scott

9 months ago

Response from developer

Hey Ned, Thank you for taking the time to share your feedback. Please be assured that we remain committed to our philosophy of straightforward, transparent fees and strive to keep our investment costs below industry standards. Feel free to contact our team at support@guideline.com with any specific questions related to our fee structure, and we would be happy to discuss your concerns.

Great app!

Super simple and easy to use UI

mellow jello

10 months ago

Hassle of a company

Cannot close or opt out without going through a maze of online opt outs and circle of accounts. Doesn’t do anything over the phone .
Do NOT LIKE THIS COMPANY AT ALL.

gypsy 929

10 months ago

401k

I like how it’s outlined..

Rozzzzzzie

a year ago

Login screen is broken

No way to login because the login screen refreshes each time I try copy paste an OTP. Also the password field does not accept an autofill from a password manager. Ridiculous

catarsis24

a year ago

Latest Update Can’t Login

App uses 2FA, but when you navigate away from the app to use an Authenticator, the app goes back to the username/password screen when you come back. So if you use a password manager and 2FA there’s no way to get into the app. Also the password will no longer fill from my password manager (using Keeper)

eduny

a year ago

Response from developer

We regret to hear about the issue you’ve experienced with accessing your account. Our team has taken action to resolve this issue and a fix has recently been released. We recommend downloading the newest version of the app so you can successfully access your account moving forward. If there’s anything more we can assist with, please feel free to contact us at support@guideline.com

Insane fees

They doubled the fees again

Ned Scott

a year ago

Account fee increase?

So Guideline just increased the account fees. No doubt it’s in response to everyone’s accounts being down because of foolish fiscal policies beyond their control.

Will they lower it when the market goes back up? Pffft. No!

I expect dark mode soon. At least give us that.

Update: thanks for the reply to review, but… it’s not a good look to ask customers to contact someone. This isn’t troubleshooting a bug.

In 2025, it’s not unreasonable to expect support for dark mode. It’s been 6 years since dark mode support was announced.

One would hope product is checking in on the reviews. They should know that multiple folks are calling this out as something that should be supported.

8 bit snow

a year ago

Response from developer

Thank you for your feedback. We've added this feature to our roadmap. We'd like to connect you with our Product Manager to share more information about our upcoming plans. If you're interested in speaking with them or providing additional feedback, please contact us at support@guideline.com.

Good

Good!

Dukeylicious

a year ago

Insane fees

They doubled the fees again

Ned Scott

a year ago

2FA doesn't work

I'm using DUO to generate codes for 2FA, and I'm taking the numbers from the correct entry for Guideline. Every time I try to login on the app, it tells me the code isn't valid. What's the point of an unusable app?

webczar

a year ago

Easy to Use

Very simple can change contributions very easily

Ears&Beers

a year ago

Solid, simple UI

The app makes it easy to see your balance, performance and pertinent account docs. It’s also got really high uptime that I’ve noticed.

All in all, a simple effective app.

theycallmechoob