Bad dark mode
Response from developer
We appreciate you taking the time to share your experience, and regret to hear that our product has not met your expectations. Please be assured that we have shared your feedback with our team in an effort to improve our product for users like you! If you’re interested in discussing your concerns, or have any questions, please feel free to contact our team at support@retirement.gusto.com.
Unable to login
App is completely useless now
App is still a joke in 2025
We also don’t have an iOS dark mode icon available. Those APIs were released in iOS 18 over a year ago.
And to top off the incompetency, the bottom of the app says “Gusto by Guideline” as if Gusto is not the parent company. These devs are lazy and don’t QA anything or focus on features that matter.
Response from developer
We appreciate you taking the time to share your feedback. We’re happy to clarify why you now see “Gusto by Guideline” in your account. To confirm, your 401(k) provider is now Gusto, however, it is powered by the Guideline product. You’ll notice that account features remain visually similar in your participant dashboard, aiming to provide you with the same experience and level of support. Additionally, our team has confirmed that adding a dark mode remains on our road map, and hope to go live in 2026! If you have any questions pertaining to your account, please don’t hesitate to reach out to our support team at support@guideline.com.
What happened???
Response from developer
We appreciate your feedback, and understand the concern regarding app access. Please be assured that your Guideline account now with Gusto is still accessible via the Guideline app, and you’re able to manage your 401(k) as you were previously. Since Accrue is an unaffiliated 401(k) provider, this account will no longer be accessible via the Guideline app. However, your account dashboard can be accessed via a mobile or desktop browser, and provides you with your account details. Accrue’s dedicated support team (support@accrue401k.com) is happy to assist with any questions you may have surrounding your account!
