Glitchy
Your app glitches like crazy. It won’t let me book my flight.
App is horrible
looses all the data so you can’t change/manage the same flight via this app. It will not let you check in via this app it will say see agent but you can checkin via AlaskaHawaiian app. Airport actually has hawaiian airlines agent section to deal with these problem but its very crowded estimated time to get things done in that agent section is 1 hour. Also removed the assigned seat
Show more
Hawaiin Airlines is a frustrating experience
1. Check-in closed via app, works via browser.
2. Card payment issue when paying for bags early, immediately says you can now only pay at counter (just let me fix the card details like every shopping experience online...)
3. Unable to add infant without calling
4. Unable to add infant's boarding pass to Apple wallet
5. Didn't see anywhere I'd have to pay for seats (only paid options available) anywhere or that this was a "saver" flight. I would have paid more upfront if that was clear...
There's more that went wrong but this was just top of mind. Horrible experience.
2. Card payment issue when paying for bags early, immediately says you can now only pay at counter (just let me fix the card details like every shopping experience online...)
3. Unable to add infant without calling
4. Unable to add infant's boarding pass to Apple wallet
5. Didn't see anywhere I'd have to pay for seats (only paid options available) anywhere or that this was a "saver" flight. I would have paid more upfront if that was clear...
There's more that went wrong but this was just top of mind. Horrible experience.
Show more
Horrible App and website.
This Hawaiian app or website was horrible by itself and now its worst with Alaska Airlines in the mix. It’s confusing and the App and website keeps on jumping all over the place. Now I cant add bags and change seat and sometimes it dont show ur Boarding Pass unless u save it in a wallet. They should just make it all Alaska so the system runs flawlessly.
Show more
Worst airline app
For an app that looks modern and nice, it is the most broken of any airline app I’ve used. 80% of the time it errors out and I have to just try over and over to do anything. Unfortunately their website is not much better. In the year 2026 this is not acceptable.
