Absolute headache
Signed up for Hertz 24/7 to help me with my move in London. The sign up process was quick and efficient and I managed to book a van for a Sunday afternoon 5 days ahead. I turned up at the B&Q Peckham site and was unable to locate any of the vans. There is no number to call, so I sat through 7 spots in the queue over half an hour on the live chat in the car park, only to be told there were no vehicles available whatsoever, nor for the Greenwich site. Apparently vehicles are assigned 15 minutes prior to booking and simply nothing was available, regardless of me pre-booking the slot. I planned my entire move around this booking and had time constraints, as one normally would have when renting a van for a couple of hours. I was merely offered a refund (which is still pending) and had to seek alternative transport elsewhere, which was very difficult on a Sunday. I will not be using this service again and would advise anyone that relies on a booking to seek a rental elsewhere.
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Awful and unusable
Forced to update the app because haven’t used in a while. Ok. Update is completely unusable. Error messages dominate and certainly can’t be used as intended. I’ll actively book vans with another company now. Do better Hertz. It’s 2026.
Excellent service
Great communication and easy to use app & vehicle
Bristol Rental
Excellent service so easy to use which I love will recommend to family and friends will use Hertz every time from now on
Stress Free Hire!
The app tells you everything you need. Pleasure to hire.
