Excellent Service!
Good easy app
Best app
The best
HiRoad
Response from developer
This review just made our day - we can't wait to share it with the team! Thank you for sharing your experience with our roadside assistance service and Customer Care team. We know that insurance is really about being there for the unexpected moments, and we’re glad we could get you back on the road quickly and with a smile. Keep those keys in hand ;) and see ya on the high road!
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Great experience
Response from developer
Thanks for this awesome review! We know insurance isn't usually something people want to think about, so we're really glad you're trying a new kind of coverage with us! Super glad to hear you're loving the app's challenges and discounts so far, and that your claims process was smooth. Feel free to reach out to us for any future policy needs at support@hiroad.com. Thanks for being on the high road with us!
App quality
Accuracy
My vehicle was in the shop for a couple weeks. I called and informed them I would t be driving and I noted the app. My monthly bill still went up 30 dollars. Hiroad is a scam that targets ppl that are having a hard time securing another policy. My bill the first 2 months was $180. I drive the same car and use the same driving habits except I drive a little less and I have the same address I had when I set this plan up and now by bills the lat 2 months are above $210. Scam. Actively working with a broker to get out of the situation I got myself into when I signed up for car insurance through Hiroad
Response from developer
Hi there, Brian - we hear your frustration and want to help provide some clarity. The streaks feature is designed to encourage mindful habits and is separate from your driving scores or discount. While it may be frustrating to lose a streak, each trip is an opportunity to increase it, and it doesn't impact your monthly bill. Regarding your max rate and monthly bill, if your car was in the shop and no trips were logged, we can't reward what we can't see. Without trip data, your bill defaults toward your agreed-upon term max rate (which you will never exceed). Our app automatically logs a trip when it senses vehicle motion, so if it did log a trip and you weren't behind the wheel, you can always classify those trips within your current billing cycle. Marking a trip as "Not Driving" simply filters it out so we only score your actual driving; it is not a penalty. Since there are a few specific factors at play with your account, we would appreciate the opportunity to review your trips directly and answer any other questions you may have. Please give us a call at 888-912-9306.
