The only Travel eSIM you will ever need
Holafly is the only eSIM you will need for travel, offering unlimited data (which is important with how much I travel) with great connection and is easy to set up.
Way over priced!
Checked them out after seeing an add and they were way overpriced compared to other providers. Avoid
Not that great
Usually use my Telstra international roaming but it wasn’t available in Iceland. Holafly worked well in that country so I decided to get it again for northern Italy. Totally useless here, ended up deleting the sim and going back to my usual international roaming.
Terrible app and service
Currently visiting Colorado and the Holafly service is poor. Even in downtown Boulder with 5G the speed appears to be throttled and really poor. Often doesn’t work or is v v slow. I don’t think I will use this service again. Running on iPhone 16 pro max it should be a lot better.
Bad avoid
I used it for a month , unlimited data and call . Most times no connection or very slow . Later they auto renew me without consent and charge me , and still haven’t refunded me . Very long convo with help line kept me on hold and no resolution
Joe
DO NOT BUY
Don’t fall for “unlimited”. I wouldn’t be surprised if a lawsuit is eventually brought against them for false advertising.
They advertise and “unlimited” service while, as plenty of other reviewers and entire Reddit threads point out, usage is actually capped at Holafly’s discretion. In my experience, which is consistent with other’s experience, after around 1GB of use they throttle you down to speeds so slow the connection is effectively useless, you’ll show as “connected” but can’t upload or download anything meaningful. Even a basic Safari search needs far more bandwidth than throttled speed allows, and normal speeds were never anywhere near the speeds of other data plans.
When I contacted customer services, they told me: “the plan’s features, including any usage limits, are clearly outlined before purchase.” A usage limit which directly contradicts the advertised unlimited contract. Worse, this limit isn’t stated up front, it’s buried behind sub-menus and further interactive menus, and simply being “accessible” somewhere doesn’t meet UK consumer law standards on transparency around advertised services.
Don’t fall for “unlimited”. I wouldn’t be surprised if a lawsuit is eventually brought against them for false advertising.
They advertise and “unlimited” service while, as plenty of other reviewers and entire Reddit threads point out, usage is actually capped at Holafly’s discretion. In my experience, which is consistent with other’s experience, after around 1GB of use they throttle you down to speeds so slow the connection is effectively useless, you’ll show as “connected” but can’t upload or download anything meaningful. Even a basic Safari search needs far more bandwidth than throttled speed allows, and normal speeds were never anywhere near the speeds of other data plans.
When I contacted customer services, they told me: “the plan’s features, including any usage limits, are clearly outlined before purchase.” A usage limit which directly contradicts the advertised unlimited contract. Worse, this limit isn’t stated up front, it’s buried behind sub-menus and further interactive menus, and simply being “accessible” somewhere doesn’t meet UK consumer law standards on transparency around advertised services.
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Response from developer
Hello Joseph, I'm Juan, Thank you for sharing your experience with us. We know how important it is to stay connected without interruptions to fully enjoy your travels. We’re sorry that your experience didn't reflect the reliable connectivity we aim to provide. Our mission is to provide you with peace of mind throughout your journey. For this reason, we’d like to look into your case personally. Please reach out to us at experience.reviews@holafly.com with your order number so we can follow up with you. Juan - Customer Care
Amazing app and great service
I accidentally deleted my plan and they helped me get it back aswell as fast response and solution I highly recommend this app it worked while I travelled to 4 countries and it’s a great price and even worked if fairly remote areas!!!
They offered me a refund
I’m in London and although it says 5G, it can barely get 2G speeds I’m not even able to make a simple WhatsApp call or look up directions regarding choosing this for my travel. It’s completely screwed me over. Turned around by good customer service that offered me a discount on next sim and a partial refund.
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Bro scam
My data thingy literally ran out 2 days after i downloaded this, AND IT SAID UNLIMITED! Not recommended
No deja canjear los Holacoins
La App es excelente pero prometen ganar Holacoins que no se pueden canjear, desinstalé la App y la volví a instalar como me dijeron y nada, hace un tiempo sí se podía pero algo pasó. Igual la recomiendo porque es excelente pero lo del canje no aplica.
Mal servicio
Solo pague 3 días de internet ilimitado para estar comunicado en 3 países diferentes, pero este servicio es horrible, no funciona y la asesoría es aún peor.
Bad experience
This was the last time that i used holafly esim, i shouldnot have to be messaging your team while i am on vacation because my esim is not working. I gave many chances but i am deleting the app as well.
Unlimited is not unlimited
They advertise unlimited data but when you use certain amount they slow down your speeds that loading picture becomes impossible. Do not get fooled with the unlimited package.
No customer service?
I’ve not been able to install - same as last time. Took over 1 1/2 hours last time with the AI chatbots, and then a real person, to fix. But today I ordered a UAE SIM and same issue - so messaged the in-app Customer Support 45 minutes ago - and no-one has replied at all! (Yes, i’m on great wifi, all other sites opening). Hopeless! And you can’t ask for a refund unless you go through their Customer Support - a catch-22 by design no doubt. So now I have to take it up with my credit card company. What a total waste of time!
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Bad Customer Support
The service never worked. No data. Zero problem solution orientation. To long to reply. Just super bad experience.
50% chance of working
I used it before and it worked just fine however, when I bought it again for 10 days France, it didn’t work I was stuck on 3G, I talked to the ai chat for 2 hours, they made me change all my settings and send screenshot, when all the did didn’t work they asked me to wait a few minutes again when I had already waited hours. To this day the eSIM doesn’t work
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Bad connection and worse customer service
After buying a SIM for Europe I never got connection there no more than 3G, which left me stranded in the middle of a city with no possibility to connect to even request an Uber to get me out of that area I was in. Thanks to a very nice stranger who called to request a taxi for me. I even bought another SIM for the specific country I was in hoping it would connect better, didn't work either. When I contacted customer service the lady asked me for a bunch of stuff and made me send her lots of screenshots to check if my connection issue was because I had an incorrect setting, everything was fine on my end. She kept me on the chat for over an hour, it was midnight on the city I was, at the end she couldn't do anything and said she would contact another department, that never happened and I kept waiting and waiting for her to answer, she never did. I feel like I was robbed. I never got a refund or not even an apology for such a bad service. Not a good business. Never again.
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Response from developer
Hello Yoidan, I'm Juan, Thank you for sharing your experience in Europe. We know how important it is to have a reliable connection to navigate and feel secure while traveling. I am truly sorry your experience didn’t reflect the peace of mind we strive for. For this reason, we want to ensure you feel heard and supported. Furthermore, I have reached out to you privately to follow up on your case and assist you directly. Our team is available 24/7 to ensure your needs are always met. Juan - Customer Care
Misleading package, don’t buy
Please don’t buy from them. I bought Spain 9 days”UNLIMITED” data package, and there is no clear mention of data limitation at all. However, on day 2 the data is already not working properly - can’t send an email with attachment, can’t see any social media. Customer service is not helping at all and they say it’s their “fair usage policy” - however they don’t even say what’s the usage limited. This is very misleading and they are doing false marketing. Also I asked for a refund but they couldn’t even let me know how much will be refunded, and I will lose my connection immediately. Please avoid at all cost
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Europe
Thomas
Great
I had made a mistake purchasing a flight unintendedly and actually got a full refund, the process was reasonable and flexible,and were extremely kind; it was a pleasant experience and I personally respect and encourage this transparency and generosity so much
I ask greatest to come to holafly and you from whatever means is best is greatest!
I ask greatest to come to holafly and you from whatever means is best is greatest!
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