Absolutely Horrible Customer Service
Absolutely Horrible Customer Service
Horrible experience with Hopp Cab. I waited 30 minutes for a ride, only to deal with an even worse customer service experience afterward. The money was already deducted from my account, yet their response is that it “might take up to 14 days” to get it back.
How is it acceptable to take someone’s money immediately but make them wait up to two weeks to get their own money returned? This is completely unacceptable and shows a serious lack of respect for customers.
The entire experience was frustrating, stressful, and disappointing. 30 minutes wasted, money deducted, and then zero urgency from customer service. Instead of actually resolving the issue, they hide behind a 14-day waiting period.
I would strongly recommend thinking twice before using Hopp Cab. Terrible service, terrible support, and absolutely no sense of responsibility toward the customer. This is one of the worst customer service experiences I’ve had.
Horrible experience with Hopp Cab. I waited 30 minutes for a ride, only to deal with an even worse customer service experience afterward. The money was already deducted from my account, yet their response is that it “might take up to 14 days” to get it back.
How is it acceptable to take someone’s money immediately but make them wait up to two weeks to get their own money returned? This is completely unacceptable and shows a serious lack of respect for customers.
The entire experience was frustrating, stressful, and disappointing. 30 minutes wasted, money deducted, and then zero urgency from customer service. Instead of actually resolving the issue, they hide behind a 14-day waiting period.
I would strongly recommend thinking twice before using Hopp Cab. Terrible service, terrible support, and absolutely no sense of responsibility toward the customer. This is one of the worst customer service experiences I’ve had.
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Cheap only if you can afford your safety.
I can’t emphasize this enough but if you’re traveling solo as a woman this app is not for you. I made a mistake of using it on a drive back home from the airport at 2 in the morning and not only I didn’t get picked up on time but also I got charged for the wait which is not the point. The fact that the driver admitted he couldn’t find me because of bad connection but still reported me as late is very interesting. He made zero effort to find me even though I was right at the pick up point (they’re pretty straightforward at the airport) and After me calling and finally finding him instead of starting the trip he was talking about how his phone acted up and etc. the same person charges me extra for being late I spoke to 4 different person at their team and they all sounded like AI robots trying not to refund the 10 cent 😂I’m here talking about safety and how they should respect it while they’re keep repeating they can’t refund the 10 cents. Nobody wants the 10 cents it’s about me being alone at the airport wanting a safe drive hours after midnight and if you’re ever in that sort of situation, it is very important that you avoid this app. Pay a couple more dollars to other services like Lyft and Uber and stay safe!
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Customer service is really bad
Did a referral for a family member but did not receive referral bonus. Support straight up just ended the chat interaction multiple times.
Slow , not worth riding hopp
Slow , not worth riding hopp
Unsafe trip, severe delay, and terrible support
Worst experience ever. A simple 14-minute ride was dragged into a 42-minute nightmare because the driver was completely lost on the highway. As a woman traveling alone, being trapped in a lost vehicle for over double the expected time felt extremely unsafe and stressful. To make matters worse, I was severely late for work, and Hopp overcharged me for the driver's own mistakes. Their support team only provided scripted, automated responses and refused to issue a full refund for a completely failed service. Unsafe drivers and terrible customer service—do not use this app.
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Fare Dispute Handled Poorly
Very disappointing experience on my recent trip to London. I was quoted approximately £64 for a ride to Chelsea, but the driver’s GPS directed him toward Brixton. When I questioned him, he told me his GPS was taking him there and asked me to re-enter my original destination. The fare then increased substantially. Despite several attempts to explain that my destination never changed, Hopp refused to acknowledge the issue. After being a loyal customer, I have lost confidence in the service and will no longer use it.
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Terrible service
Every single driver I get complains about how much they make from this app. But why use it if you don’t like what you make . I pay $100’s of dollars to take rides far and every single one is the same . I get in and they say “so how much you pay for this ride” then ask for cash or etransfer of the same price or higher I paid on the app . Stay away from this app even though it’s great and prices are great. The drivers are absolutely terrible !
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Do not download, do not waste your time
The drivers never actually pick you up. Im not sure how this app is still in business. The drivers don’t cancel the ride and just keep going away from you. Customer service does nothing about it. Worst app! Do not waste hours time or money on it!
Would not recommend this app
If you're looking for a cheap ride, sure, use Hopp. Outside of the cheap prices, horrible customer service, unreliable, some very miserable drivers, horrible routes. If you want to compete with big companies like uber, then you need to take the steps to hold the same quality of service.
Unsafe drivers
Toronto - Most terrifying drive I’ve ever experienced. Don’t know how they vet their drivers but it ain’t right. Customer service just gave a blanket “sorry we’ve taken note” response.
10/10
Very good and helpful person. World best uber travel in my entire life.
SCAM
this app is cheap for a reason!! do not try !!!! wrong estimated pickup time !!!! it says driver will come in 5 min but they come in 20 minutes. this is not to trust !!!!!!!
Drivers keep cancelling the ride
The worst app, the drivers cancel the ride after 3-4 mins and it happened 3-4 times for the same ride. I was late to work just because drivers on Hopp didn’t want to accept the ride! Never using it again. Hopp doesn’t do anything about it
Fine during the day, no rides later
Works fine during the day, good luck getting a ride later in the evening when you actually need it. Almost all my attempts using the app at night failed
Why is this app still up?
Ordered a trip, waited 10 minutes then was told “sorry we couldn’t find you a ride for the price we offered, want to pay a premium so you can get another ride?”
They already took my money and couldn’t find me a ride. Was charged without confirmation of a vehicle heading to my place. Listen to every other review here DO NOT DOWNLOAD THIS APP
They already took my money and couldn’t find me a ride. Was charged without confirmation of a vehicle heading to my place. Listen to every other review here DO NOT DOWNLOAD THIS APP
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Spectacular failure
Worst app ever, just imagine waiting more 10 minutes for a ride. Save yourself a time folks get a Lyft, cheaper, and faster ride availability. If you ever needed a ride Lyft is what I recommend.
So slow
So slow slower than competitors
Lame
Didn’t ride well. Parking in specific spot or $25 fine is not stated when you start the ride. Don’t bother
Unacceptable behaviour from Hopp driver
Driver accepted my ride, then refused to complete it because he said the fare was too low (it was a 10mn ride, which he accepted) and left me on the side of the road. The ride was canceled and refunded, but I received no goodwill gesture despite the inconvenience. Very disappointing experience and customer support did not provide a satisfactory resolution.
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Horrible to even get a ride within 10 mins
App had you waiting for 10 mins or longer just to get a ride then they ask you to pay more for priority pickup and you still wait, finally a driver accepts 15 mins later and you have to wait another 10 mins if they decide to show up or not take their time. Garbage app just pay the extra on uber
