Hopp User Reviews

Customer Experience

Positive experience11.5% of reviews
Neutral4.6% of reviews
Negative experience83.9% of reviews

~ Based on 1,022 written reviews from the US App Store.

What users say

Is Hopp Safe?

Hopp: Get a Ride appears safe based on user ratings. AppsHunter Safety Score for Hopp is 88/100.

This assessment is based on 7,352 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.9% of ratings point to a safe experience
2.7% of ratings suggest some concerns
12.4% of ratings point to a risky experience

~ Based on 7,352 App Store ratings for Hopp.

Is Hopp Legit?

Hopp: Get a Ride appears to be a legitimate app. AppsHunter Legitimacy Score for Hopp is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Disgusting app

Never use this when you need to be somewhere at a given time, Ive missed multiple interviews, went late to multiple shifts even after booking 1 hour in advance most times. Disgusting app would never recommend

Limited Travel Mileage

I couldn’t travel one mile towards the whitehouse from the location I was at.

CLEVELAND

Ride was amazing

Terrible

You can never get a ride, customer service needs to do much much better with drivers.

wait time is way to long

wait time is to long and they take 10 minutes just to find you a driver but the gates
are pretty low

Not even worth it

Prices may be cheap but what does it matter if I can’t even get a ride. No driver accepts the rides so wtf? App sucks.

Hopp review

Works great and is much cheaper than other options

Avoid this app

Bad experience. Driver chose to ride on toll road without consent. Final bill was different due to toll. Even after explaining in detail to support(bot) they do did not refunded extra charges. Uber keeps what is promised at beginning.

No drivers

Every time I use this app it cannot find a driver. So frustrating and unreliable.

booking fee is charged extra like scam

Lack of transparency of pricing and didn’t show the booking fee at the initially quote.

Absolutely unreliable

Never on time - actual arrival is 3-4 minutes later than the time displayed in the app, making the ETA meaningless.
Maps and location accuracy is pathetic. I’ve repeatedly had to call the driver because they ended up somewhere other than my pickup location. Even worse, there have been multiple occasions where I’ve waited for a ride only for it to be cancelled.
Driver network is inadequate. Pickup experience is frustrating. App can’t be relied upon when you need to get somewhere in time.
Complete waste of time and a source of inconvenience
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Rude drivers

The drivers are extremely rude and unprofessional. You often have to wait a long time just to get a ride, and the customer service is not good at all. I used this service once and honestly regretted it. I’ll stick with Uber and Lyft from now on.

Rideshare

Absolute nightmare, it’s almost impossible to get drivers the position themselves better than uber but at least with uber you can rely on and price comparisons is not that great either

Slow

Super slow to find a ride

Drivers do not accept rides

I’ve tried using this app 3 times now for rides and the drivers just never show up or accept the rides. The app only offers to pay more for driver priority, which is clearly just a scam since they won’t show up without paying extra.

Doesn’t work in Va

They put this bike up near the Georgetown bridge half way across it says I need to return it and can’t finish the trip

Great for DC!

So much cheaper than uber…WORTH IT!!!

Sucks

Waited 40 mins for a ride. Forgot to cancel after I booked an uber and got the notification that my driver will arrive in 7 mins. 😂

They gave an option for priority pickup for the low low fee of 4.99.

What a joke. Don’t waste your time w this app. It might be cheaper than uber, but you’d better not be in a rush for a ride
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Speed

The bike is really slow I walk faster then the bike

I love hope

Love the prices