Great App That Helps in Every Way
Response from developer
Thank you for the wonderful review, Dhari! Knowing that HOPR is making your daily commute easier and helping you build new connections is the best motivation for us. See you on the road!
Notification spam
Response from developer
Hi Rohit, we apologise for the inconvenience caused. However, we are unable to locate your registered account to investigate the issue further. For now, kindly reinstall the HOPR app and try again. If the issue persists, please email a screenshot of the error along with your registered account details to support@hopr.mobi, and our team will review the issue and assist you accordingly.
Withdrawal rejections and pathetic customer care
Response from developer
Hi Sujith, we understand your concern. We would like to assure you that Host payouts are processed in accordance with our policies, and genuine payments are not withheld. However, we were unable to locate your registered account based on the details available here. Kindly write to us at support@hopr.mobi with your registered account and trip details. This will enable us to review the matter and assist you as a priority.
User experience and required improvements
However, before booking a ride, please make sure your account is fully verified. The fare amount is visible before booking, which may encourage users to book instantly. If you’re planning a ride for the same day or an upcoming day, ensure that your account verification is completed in advance. In my case, I wasn’t aware that the verification process could take some time, unlike some other apps. As a result, I missed my planned ride and it affected my entire day’s schedule.
Another point is that once you create a ride, you may receive a list of riders. However, from my experience, many riders do not respond, or they may not receive proper notifications. It would be helpful if rider availability and notification delivery could be improved.
I have been using the app for a few weeks, but unfortunately, I have not been able to complete a single ride successfully so far.
Regarding support, I appreciate that there is a support system available, but it appears to be automated. When users need immediate assistance, a human support option or a better-trained support assistant would be very helpful. Sometimes responses arrive several minutes later, by which time users may have already moved on to other tasks or changed their plans. Additionally, support conversations on WhatsApp may close automatically after some time, causing users to miss important replies.
Overall, the app has great potential and a user-friendly interface, but improvements in account verification, rider responsiveness, notifications, and customer support would significantly enhance the user experience.
Response from developer
We appreciate your feedback, Sanjay. We're sorry the verification delay affected your travel plans. We tried reaching you by phone but couldn't connect. Your feedback on verification timelines, rider responsiveness, notifications, and support has been shared with the team for review. We also have a dedicated support team available. For assistance, contact support@hopr.mobi or use the Help section in the app for instant support.
Don’t install this app
Response from developer
We understand your concern and want to assure you that host payment matters are important to us. However, we are unable to locate your registered account based on the details available here. Kindly write to us at support@hopr.mobi with your trip details, and we will review the matter and assist you further.
