HSBC CI & IoM

HSBC CI & IoM

Channel Islands & Isle of Man

175 ratings
109 reviews
Free

Details

  • Released
  • Updated
  • February 3, 2020
  • July 15, 2026
HSBC CI & IoM screenshot #1 for iPhone
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HSBC CI & IoM screenshot #6 for iPhone
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About

Manage your finances conveniently and securely on the go. Quickly log in, view account balances and statements, and transfer funds. Access global HSBC accounts from the Channel Islands and Isle of Man.

Secure Touch ID/Face ID login
View global and local account balances
Access statements and documents
Manage transactions and send money
Generate security codes
View global HSBC accounts
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What users say

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What's New in HSBC CI & IoM

3.72.0

July 15, 2026

This update includes small enhancements and bug fixes to improve user experience.

User reviews

HSBC

This app is really good and has loads of ways you can do payments. It has a very reliable review reviews including this one it also if there’s something wrong with the bank has a really good thing because I have a number like if something is wrong it has a number that you can complain to and it’s really nice because my sister, went on the website and they notified her that her bank was being hacked almost immediately which was really good and yeah that’s all if you get this up hope you enjoy bye
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Up dates are slow

I find the updates of the money you spend in your account takes over 2 to 3 days to show up on your account, show your account show that you’re in credit when you’re actually make re payment to credit card it takes 4 to 5 days to show up , when other bank are straight away very poor service

Okay, could be better.

The HSBC app is functional and easy enough to navigate, but it feels quite limited compared to other banking apps I’ve used. My biggest frustration is how slow it is to update account activity and transactions, which can make it difficult to keep track of spending in real time. Many other banking apps provide much faster updates and a more responsive experience.

The app also lacks some of the useful features, insights, and financial management tools that are now common elsewhere. While it covers the basics of everyday banking, it doesn’t offer much beyond that. Overall, it’s reliable for simple banking tasks, but it feels outdated and could benefit from faster transaction updates and more helpful features for customers.
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HSBC

Great service

Good - but could be better

It’s a good basic app, but not the best. The credit card does not update live and transactions take a few days to show. Don’t know if this is common?

Developer apps

User experience

🐞

Reported Bugs

14 issues

App crashes frequently

Bug

No connection errors despite working WiFi

Bug

Face ID button unresponsive

Bug

Accept button fails during transfers

Bug

Login fails after phone upgrade with circular security code instructions

Bug

Payee list not transferring during migration

Bug

Running balance feature disappears after updates

Bug

Transactions not reflecting immediately

Bug

Balance display shows pre-pending amounts instead of post-pending

Bug

App incompatible with older iOS versions (below iOS 12.2)

Bug

iPad app not optimized for horizontal orientation

Bug

Update link directs to HSBC Canada instead of correct app

Bug

Odd security feature logs out after 30 seconds unexpectedly

Bug

Transaction list lacks date headers making it hard to read

Bug

Requested Features

20 requests

Ability to create and manage payees within the app

Feature

Direct debit and standing order management

Feature

Credit card access and management

Feature

Pending transaction visibility

Feature

Real-time transaction notifications

Feature

Account renaming/customization feature

Feature

Scheduled/recurring payment setup

Feature

Transaction analysis and spending visualization

Feature

Digital card access and Apple/Google Pay integration

Feature

PIN ordering through app

Feature

Secure messaging functionality

Feature

Investment product details and account opening

Feature

Loan application capability

Feature

Global transfer functionality

Feature

Running balance display showing historical balances

Feature

Post-pending balance as main display

Feature

Cheque deposit functionality

Feature

Card blocking/freezing feature

Feature

Contact details management

Feature

Better account sorting and visual differentiation

Feature

FAQ

What does the HSBC CI & IoM app do?

This mobile banking app allows existing HSBC customers in the Channel Islands and Isle of Man to manage their finances conveniently and securely on the go. You can log in quickly, view account balances, access statements, and manage transactions, including sending money to existing payees.

How do I log in to the app?

If you are already registered for Online Banking, you can use your existing login details. For new users, please visit https://ciiom.hsbc.com/register/ to register for Online Banking first. The app also supports quick and secure logins using Touch ID or Face ID.

Can I view my global HSBC accounts with this app?

Yes, you can use this app to view your global HSBC accounts that are linked outside of the Channel Islands and Isle of Man, in addition to your local accounts.

Is this app available for anyone to download?

No, this app is specifically provided for the use of existing customers of HSBC within the Channel Islands and Isle of Man only. It is not intended for download or use by individuals in jurisdictions where such activity is not permitted by law or regulation.

What are the security features of the app?

The app offers quick and secure login options using Touch ID or Face ID. It also allows you to generate Security Codes using Touch ID or Face ID, which are necessary for accessing Online Banking and making payments, ensuring a high level of security for your transactions.