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HSBC CI & IoM

HSBC CI & IoM

Channel Islands & Isle of Man

170 ratings
105 reviews
With Ads
💰 Finance
Free
With Ads

Details

  • Released
  • Updated
  • February 3, 2020
  • July 15, 2026

Developer

HSBC Global Services (UK) Limited
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About

Manage your finances conveniently and securely on the go. Quickly log in, view account balances and statements, and transfer funds. Access global HSBC accounts from the Channel Islands and Isle of Man.

✓Secure Touch ID/Face ID login
✓View global and local account balances
✓Access statements and documents
✓Manage transactions and send money
✓Generate security codes
✓View global HSBC accounts
Show original description

What users say

Summarized from real user reviews of HSBC CI & IoM. Based on 170 reviews and a 4.7/5 average, it highlights the 5 positives and 16 negatives reviewers mention most about this Finance app.

Positive things

  • 🚀Fast transaction processing and quick transfers
  • 🔒Strong security features and Face ID authentication
  • 👍Easy to use interface for basic banking tasks
  • 💰Convenient balance checking and account management
  • 📱Mobile-friendly design for quick access

Negative things

  • ❌Severely limited functionality compared to UK app and competitors
  • ❌Cannot create or manage payees from app
  • ❌Missing direct debit and standing order management
  • ❌Cannot view or manage credit cards in app
  • ❌Delayed transaction display (2+ days)
  • ❌No pending transaction visibility
  • ❌Cannot rename or customize account names
  • ❌No transaction notifications for incoming payments
  • ❌Outdated and uninspiring user interface design
  • ❌Poor comparison to competitors like Revolut, Monzo, NatWest, Lloyds
  • 🐛Frequent crashes and connectivity issues
  • 🐛Face ID button unresponsive
  • 🐛Accept button fails to respond during transfers
  • 🐛Slow app performance and responsiveness
  • ⚠️Overly sensitive fraud alerts blocking legitimate transfers
  • ⚠️Device upgrade causes login issues with circular instructions
See all reviews

What's New in HSBC CI & IoM

3.72.0

July 15, 2026

This update includes small enhancements and bug fixes to improve user experience.

User reviews

Most RecentHighest RatedLowest Rated

HSBC

Great service
DarraghcelticDarraghceltic

Good - but could be better

It’s a good basic app, but not the best. The credit card does not update live and transactions take a few days to show. Don’t know if this is common?
Dan P76Dan P76

Hsbc app

Great app so easy to use
martyhagmartyhag

Improved but still room for more!

Certainly improved over the years, but still not great. Why can’t you show transactions in real time? My other banking app shows any payments immediately made whereas it takes 2-3 days for the app to show a payment has been made to a third party
Kittykate12Kittykate12

So basic with not many functions

Compared with Isle of Man Bank this app is awful . I’ve recently opened premier accounts and although your face to face customer service is outstanding, your app needs a lot of work . It is so basic , doesn’t offer many functions and also seems very slow to update on payments .
darcieharlowdarcieharlow
See 100 more reviews

Developer apps

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HSBC HK Easy Invest
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HSBC France
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(3.3K)

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HSBC Canada
HSBC Canada

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See developer apps

User experience

🐞

Reported Bugs

14 issues

App crashes frequently

Bug

No connection errors despite working WiFi

Bug

Face ID button unresponsive

Bug

Accept button fails during transfers

Bug

Login fails after phone upgrade with circular security code instructions

Bug

Payee list not transferring during migration

Bug

Running balance feature disappears after updates

Bug

Transactions not reflecting immediately

Bug

Balance display shows pre-pending amounts instead of post-pending

Bug

App incompatible with older iOS versions (below iOS 12.2)

Bug

iPad app not optimized for horizontal orientation

Bug

Update link directs to HSBC Canada instead of correct app

Bug

Odd security feature logs out after 30 seconds unexpectedly

Bug

Transaction list lacks date headers making it hard to read

Bug
✨

Requested Features

20 requests

Ability to create and manage payees within the app

Feature

Direct debit and standing order management

Feature

Credit card access and management

Feature

Pending transaction visibility

Feature

Real-time transaction notifications

Feature

Account renaming/customization feature

Feature

Scheduled/recurring payment setup

Feature

Transaction analysis and spending visualization

Feature

Digital card access and Apple/Google Pay integration

Feature

PIN ordering through app

Feature

Secure messaging functionality

Feature

Investment product details and account opening

Feature

Loan application capability

Feature

Global transfer functionality

Feature

Running balance display showing historical balances

Feature

Post-pending balance as main display

Feature

Cheque deposit functionality

Feature

Card blocking/freezing feature

Feature

Contact details management

Feature

Better account sorting and visual differentiation

Feature

FAQ

What does the HSBC CI & IoM app do?

This mobile banking app allows existing HSBC customers in the Channel Islands and Isle of Man to manage their finances conveniently and securely on the go. You can log in quickly, view account balances, access statements, and manage transactions, including sending money to existing payees.

How do I log in to the app?

If you are already registered for Online Banking, you can use your existing login details. For new users, please visit https://ciiom.hsbc.com/register/ to register for Online Banking first. The app also supports quick and secure logins using Touch ID or Face ID.

Can I view my global HSBC accounts with this app?

Yes, you can use this app to view your global HSBC accounts that are linked outside of the Channel Islands and Isle of Man, in addition to your local accounts.

Is this app available for anyone to download?

No, this app is specifically provided for the use of existing customers of HSBC within the Channel Islands and Isle of Man only. It is not intended for download or use by individuals in jurisdictions where such activity is not permitted by law or regulation.

What are the security features of the app?

The app offers quick and secure login options using Touch ID or Face ID. It also allows you to generate Security Codes using Touch ID or Face ID, which are necessary for accessing Online Banking and making payments, ensuring a high level of security for your transactions.