Doesn't care
This is one of the two banks I know of that are horrible and do not care about the simple person. Don't waste your time with this bike as I just took over Cadence. They don't care about Customer. They are only concerned for themselves. You open up on the account with them to close out your fraudulent account that you had, and they still don't do their job worst bike I've ever seen. Go to Chase bank and they are with JP Morgan, and our number one for a reason.
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doesn’t load
since last update it shows no internet connectivity and will not load for use in phone
Face ID Not working
What is the point of having a Face ID login if I have to set it up every time I want to open the app? The most recent set up didn’t even last 12 hours.
Glitches often
The Huntington Mobile app is terrible. It glitches all the time I have to continuously set up facial recognition, even though I just used it an hour before. Sometimes I login and there’s no accounts present or able to be looked at I have four so that’s very disheartening when I login and there is no accounts.
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Virtual assistant sucks
App is decent, AI assistant is horrendous. Bring back real customer service.
Still awful as of 07/13/2026 .
Positive Pay.... ha!ha! I get notified 12 minutes ago that I have a transaction to make a decision on and this app tells me it's already been assigned the default decision. I knew I should have paid that bill out of our other bank.
Worst ever
This is the worst ever stupid bank of the world .
Still useless as of 07/09/2026 Basic, no real services update 4/17/2026
I send much of the business banking to our other bank because this app, and the online access from my desktop is convoluted and useless. ...... try downloading transactions, you get dozens of zero transactions instead of something that can be used to check your accounting software balances. Plus this old review still applies. Great, it’s the weekend, they’ve sent me positive pay items and this amateur app doesn’t access positive pay. They asked us last week if they are our primary bank for business. NO, I moved our primary business transactions to a bank that has a useful app. Update: still lousy services and now their app logo just floats around on my screen even when all my apps have been closed. Who’s writing this code? Certainly no one who knows what they’re doing. Rudimentary service only. Check balance, transfer between Huntington accounts. From a business standpoint it’s useless. Unlike Veritex, the bank that was absorbed by Huntington, there’s no positive pay access. Therefore when I travel I have to take a business laptop to approve/reject positive pay items. No statement access. I’m not surprised. Even online you’re only allowed to download a statement one time. What do you do if the file gets corrupted or you lose your hard drive? Oh well, you’re just out of luck.
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Special
App is basic, not very intuitive. Banking with them is insane! Every night, since I’ve opened my checking account they decline any & every transaction I attempt to make. Whether it’s with my debit card, virtual wallet card even cash withdrawals from the atm! Im currently stuck at a gas station with car trouble & can’t purchase coolant! Thanks Huntington! Instead of my usual morning call to get my debit card unlocked, I’ll be withdrawing my funds & closing my account
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Cadence Was Better
Very disappointed since Cadence merged with this disaster. I cannot access my online business banking even though I pre-reserved the login, I cannot use my debit card (they sent 2 and neither work), I’ve been charged unauthorized fees for no reason, it’s a 2.5 hr wait every time I call to speak with someone and the entire staff at my local branch quit during the transition. Incredibly disappointing. Wish I would have closed my accounts before the merger.
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Fraud
They really closing my account because of “fraud”, I’m not even the type to do that, I would not recommend banking with them.
Good
Everything works for me.
Worst bank ever
The merger was a disaster. Zelle only works through the app. 2 hours to close 4 accounts and they could only do 3 of them. Two weeks and 4 phone calls and I still only have access to half my accounts online
This bank is so trash
This bank won’t let me do anything, won’t let me cash a check in online, won’t let me enroll in Zelle, what other stuff can’t I do, if I can put 0 stars I would I would not recommend this bank choose a different/better bank this one is horrible to many unnecessary problems
Do scheduled maintenance on an off night
Scheduled maintenance for hours at critical times. Saturday night from 10pm-6am?
Not Bad
Transfers are a bit slow and they have more restrictions than your average bank so it just depends on how you look at it.
Where’s the Message?
Periodically, I receive emails from Huntington stating that I have secure messages about my accounts. I log into the mobile banking app and those messages can’t be found. The directions in the emails always state that I need to go to the top of the Hub and select “messages “. Well, that doesn’t exist. If these are fraudulent emails, they are really good ones. Luckily, I never click to try to access the banking app through the email. If they are NOT fraudulent- then the app people need to cooperate with the banking people because something is really off.
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Mediocre experience
It looks promising. It is very buggy at present, however. Hopefully, once they can work out the kinks and coding for my iPhone 17 Pro, it will be a better experience.
Trash
Banking with them is a headache and just so many small problems
Login is broken
Can't login with FaceID or password. Service appears to be down. The login process has been a mess. It never refreshes so opening app a day later shows "logout" message and doesn't auto-enable FaceID login. Basic functionality is lacking.
