Lacking Functionality
The app could use some love, the hardware is great. There should absolutely be one sort of favorited 1-click start option where you can pre-set the device, routine type, temp, duration, etc.. and then it should be the first thing on your homepage
Hyper smart is not smart
I really like the app, it’s helpful at guiding my use of the products and for Hypervolt, the actual routines. This makes it feel more professional and improves the experience with the devices rather than simply doing a routine unsupported.
Hypersmart is, as it stands however, just unhelpful. For example, today I opened the app and saw my daily score at 2, did around 15 mins of routines with the Hypervolt and the score dropped to 0.8. This makes no sense at all. It should logically go up. Surely. I expect tomorrow the score may rise. The weekly score however did go up after the routines. Logically this does make sense. Perhaps the daily score lags, or there is a bug, but either way, there is no explanation of what it’s tracking and how, or why it’s helpful to me.
Lastly, there is no list of my routine history. Why not? Surely it’s tracked for the Hypersmart score.
So overall, app generally useful, Hypersmart is not smart. At all.
Hypersmart is, as it stands however, just unhelpful. For example, today I opened the app and saw my daily score at 2, did around 15 mins of routines with the Hypervolt and the score dropped to 0.8. This makes no sense at all. It should logically go up. Surely. I expect tomorrow the score may rise. The weekly score however did go up after the routines. Logically this does make sense. Perhaps the daily score lags, or there is a bug, but either way, there is no explanation of what it’s tracking and how, or why it’s helpful to me.
Lastly, there is no list of my routine history. Why not? Surely it’s tracked for the Hypersmart score.
So overall, app generally useful, Hypersmart is not smart. At all.
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Time for new programs
I’ve been using Hyperice for 4 years now and the app. You’d think by now some new programs would’ve come out to promote lymphatic drainage and recovery post runs. But unfortunately, it’s the same programs with no expansion nor innovation :/
Buggy app
Worked well for a while but the latest updates just make it crash on iOS. The app is absolutely worthless now and just a black screen. doesn’t matter if you uninstall or do anything, it just doesn’t work at all anymore.
When it works…
…it’s ok. But every time they update the app it just sits there with a blank screen when you open it. I just bypass the app half the time because patience is lost. Must have hired Sonos software developers.
Notifications Based on Apple Health Activity
I get notifications based on yesterday’s activity to suggest a routine. This is great. When I open the notification, I’m greeted by a black screen. Nothing happens. Please fix this app.
Terrible UI no zone boost for legs elite
Agree with other reviewers, the app is a promotion for other hyperice products, but other than that…nothing. UI for controlling your Normatec - terrible. Outdated. Old. Not user friendly. Hard to understand what you are changing.
This should be improved alot!
Another thing, you can’t register your product via app (((
Upd: there is now way to setup zone boost for elite legs :( which multiply by zero functionality of the app
This should be improved alot!
Another thing, you can’t register your product via app (((
Upd: there is now way to setup zone boost for elite legs :( which multiply by zero functionality of the app
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Hyperice X2 (Knee or Shoulder)
I purchased the Hyperice X2 after knee surgery expecting premium recovery support. Unfortunately, the experience has fallen short, especially considering the price.
What works:
• Heat and cold functions operate.
• Compression activates.
Major issues:
• The wrap is not very pliable. The folds press directly into incision areas, which is uncomfortable post-surgery.
• The unit is heavier than expected when mobility is already limited.
• It only compresses? It DOES NOT provide a true compress/decompress cycle to actively promote circulation. The marketing makes it easy to assume dynamic compression, but that is not how it functions. STATIC COMPRESSION ONLY.
• Bluetooth is essentially non-existent. I’m using a iPhone 16 Pro Max with updated software and the device does not reliably sync or connect at ALL. The app experience is unusable.
• Customer support consists mostly of troubleshooting videos. There is no accessible live technical support when the device won’t connect.
For the amount of money this costs, you expect seamless connectivity, comfort, and clarity in how the compression works. Instead, it feels like a premium price WITHOUT a premium experience.
If you just want basic heat/cold with STATIC COMPRESSION, it may suffice. But if you’re expecting dynamic recovery support and integrated app functionality, this device DOES NOT DELIVER.
What works:
• Heat and cold functions operate.
• Compression activates.
Major issues:
• The wrap is not very pliable. The folds press directly into incision areas, which is uncomfortable post-surgery.
• The unit is heavier than expected when mobility is already limited.
• It only compresses? It DOES NOT provide a true compress/decompress cycle to actively promote circulation. The marketing makes it easy to assume dynamic compression, but that is not how it functions. STATIC COMPRESSION ONLY.
• Bluetooth is essentially non-existent. I’m using a iPhone 16 Pro Max with updated software and the device does not reliably sync or connect at ALL. The app experience is unusable.
• Customer support consists mostly of troubleshooting videos. There is no accessible live technical support when the device won’t connect.
For the amount of money this costs, you expect seamless connectivity, comfort, and clarity in how the compression works. Instead, it feels like a premium price WITHOUT a premium experience.
If you just want basic heat/cold with STATIC COMPRESSION, it may suffice. But if you’re expecting dynamic recovery support and integrated app functionality, this device DOES NOT DELIVER.
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Application appearance
Application appearance and design is not well designed and the old version was better design. With iPhone 16 the app looks like need a lot of tailoring even after update.
Cannot connect to X2 knee
Have never successfully connected to my X2. Get various errors within a second or two every single time.
Incredible Company
Almost every device is amazing — HypericeX2 line and Normatek Elite and Go stand out for me. App has some good routines and bluetooth connection for the devices. Although some of the newer devices don’t have routines yet.
Terrible UI
Agree with other reviewers, the app is a promotion for other hyperice products, but other than that…nothing. UI for controlling your Normatec - terrible. Outdated. Old. Not user friendly. Hard to understand what you are changing.
This should be improved alot!
Another thing, you can’t register your product via app (((
Upd: there is now way to setup zoneboost :( which multiply by zero functionality of the app
This should be improved alot!
Another thing, you can’t register your product via app (((
Upd: there is now way to setup zoneboost :( which multiply by zero functionality of the app
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Terrible UI
Agree with other reviewers, the app is a promotion for other hyperice products, but other than that…nothing. UI for controlling your Normatec - terrible. Outdated. Old. Not user friendly. Hard to understand what you are changing.
This should be improved alot!
Another thing, you can’t register your product via app (((
This should be improved alot!
Another thing, you can’t register your product via app (((
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IP16 ProMax don’t fit screen.
I would definitely give this item a five star review, but the app is not properly sized for the Pro. Max and I have items missing off the screen ;/ but as a functioning device, I’m definitely impressed!
Lacks Custom Percussion Patterns
The current app really needs custom routines. The current laggy integration and slide bar between the 3 levels of the hypervolt 2 leaves everything to be desired.
Bring the old app back!
DONT UPDATE YOUR APP. The new version is awful, nothing works. I add the devices but the start button is unresponsive. No normatec 3 routines show up when filtering. After multiple times closing and reopening the app they did show up however when I start the routine the countdown timer is active but nothing is happening. Ugh how did this pass quality control?!?
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No Hyperice X2 Routines
I just got a X2 Shoulder device and was looking for routines. I used the device filter and there are none! I could see routines for the X1 that cannot be loaded for X2
over inflated my boots
everytime i use the app it ends up over inflating the legs and the zipper will just blow off and i gotta fix it. This never happens when i just set up my boots using the normatec 3 that’s connected to it
Update doesn’t connect
The new update will not connect to my older device rendering it useless. Also many of the sliders don’t work properly. The update is tedious and dripping with superfluous options. Normatec lease hire a new tech company and fix it.
Also, please send me an updated device now that you have made my boots unusable.
Also, please send me an updated device now that you have made my boots unusable.
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Horrible app
This app is horrible! It’s not user friendly at all. There are no routines for individual sports, only for body parts. Also, when using a routine the app doesn’t tell you which head to use (without going to second screen) and doesn’t tell you when to switch sides of the body (left/right). When compared to the Theragun app it becomes even more frustrating and lacking! You also have to reset the routines filter every time you go into the app if you only want to see your favorites and not the whole list of cryptic routines. I’m ready to return what might be a good device because the app is so terrible!
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