No updates / Incorrect Options
Our flight is 30 mins delayed (so far) - we are not boarding, and there are no updates on the APP as it states “on schedule”. App also states we could update our seats for $0 - but crashes when I try. When I ask the front desk she just tells me the app is wrong and they have to charge. So far the app has been a let-down.
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Worst company, glitchy app
You pay 3.2 k for 2 tickets and they auto fill you in two random seats. Why the hell would you pay to sit alone when your booking for 2 people also the app is horribly glitchy
Basic Functions Not Working
I’m trying to create an account with Apple ID and it says I am unable to. It also says, “Please send us feedback through the app” like they knew problems like this would arise. Not looking good so far.
wonderful
Great airline! Really enjoyed flying Icelandair
Hassle
Hassle
Very buggy
Garbage
No place to sit
Our flight does not board for over 3 hours, there is no place to sit, and my 70-year-old self has to sit on the floor.
Unable to create account
The app keeps giving errors and I’m unable to create an account and therefore can’t access my flight details. Kinda defeats the purpose of the app.
Thumbs down
Always delays I will not fly with them again
Terribly
Cannot enter passport info
Garbage
App is terrible, Iceland air itself is the worst customer service I’ve ever received. Absolute scammers, will nickel and dime and take everything they possibly can. I lost my brother and had to rebook my tickets so I could go back home. It took weeks to get a funeral date so I had to rebook again and spent hundreds of dollars altogether rebooking. The second time I had to spend hours on the phone I wasn’t even able to do it myself. AWFUL, will avoid at all costs in the future and no desire to visit Iceland either but unfortunately forced to spend a night there during my layover, have to gather my bags and then pay another bag fee. Hope Iceland air goes out of business one day as they keep treating people. Shame on you.
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No WiFi
Even though it says there is WiFi, I can’t get connected
Very difficult to use
The website was unclear and difficult to use. Very frustrating.
Slow
Slow
Keep boarding pass longer
Boarding pass disappears from the app as soon as boarding starts, so it’s quite difficult to find unless you’ve added to your digital wallet.
Passport verification scan does not work
This feature is maddening, please fix it. Not having it work means hours of inconvenience
needs speed!
Sitting at CPH 40 min after connecting flight from HAM and app still won’t update screen to new current upcoming flight to KEF. CPH - KEF gate updated 20 minutes ago, but it’s still blank in the app. Do I get a meal in saga premium? I don’t know…it’s offering me economy options. Just fix the basic stuff please!
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We have been using Iceland Air for since 1959.
We have never been disappointed.
Buttons don’t work
Can’t even login after creating an account.
Lacks the most important information when you need it
My boarding passes for my flight disappeared from the app just before boarding. Thankfully I had printed and screenshotted them ahead of time. In addition it does not show gate or even terminal information for all flights, only some. I had to rely on Google and airport information boards to get this information. These are probably the most crucial information one could have. Major fail.
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