Passport verification scan does not work
This feature is maddening, please fix it. Not having it work means hours of inconvenience
needs speed!
Sitting at CPH 40 min after connecting flight from HAM and app still won’t update screen to new current upcoming flight to KEF. CPH - KEF gate updated 20 minutes ago, but it’s still blank in the app. Do I get a meal in saga premium? I don’t know…it’s offering me economy options. Just fix the basic stuff please!
Show more
We have been using Iceland Air for since 1959.
We have never been disappointed.
Buttons don’t work
Can’t even login after creating an account.
Lacks the most important information when you need it
My boarding passes for my flight disappeared from the app just before boarding. Thankfully I had printed and screenshotted them ahead of time. In addition it does not show gate or even terminal information for all flights, only some. I had to rely on Google and airport information boards to get this information. These are probably the most crucial information one could have. Major fail.
Show more
Slow to load.Error messages when forms filled out correctly / unclear how to contact customer servic
App and webpage very very slow to load; some freezing. For upcoming flights, information was requested of all passengers. We filled in all places that applied to us, but then received 17 error messages saying that information needed corrections or that other information was needed after filling in passport information. One area we left blank said “only fill in if you have a visa from the USA”. As citizens of the country, we do not need visas. Nevertheless, after leaving the area blank, multiple error messages popped up about these being required fields. //additionally, one of us has a medical condition requiring bringing a small item aboard (usually standard but they wanted 48 hr notice). Unable to do anything with customer service through app/webpage despite trying for an hour. Wanted to like app as it has nice pages, but very frustrating.
Show more
If you book through an agency, you’re gonna have a rough time
The integration this company has with travel agencies is buggy as all hell. Trying to use this app in the first place is a nightmare, but even if your issue is THEIR technology being a problem, they’ll always blame someone else. Just checking in feels like pulling teeth.
Bad customer service
Don’t try to get through to a human or get any kind of support. I’ve tried for a week. I’ve never encountered such bad customer service at an airline.
Flight cancelled!
Due to crew availability.
Bad information
Flight was late and missed connection but the status never changed despite crew saying it was late all day.
Glitches
This app is terrible. I can not understand how an airline could have such a poor app.
Poor technology
Signed up for Saga but never got the email confirmation. Bought a ticket and never got the email confirmation either. Tried to buy and extra suit case and getting errors in the website. Would have expected better technology.
Poor updates on canceled flights
The communication on canceled flights is very poor, the app should have clear communication and the phone lines are a joke, I have been waiting for hours …..
App doesn’t work on iPhone
Can’t create an account. App is DOA.
Signup Button not working
After entering name and birthdate and clicking boxes, pressing “signup button” goes nowhere. Unable to use app.
Can’t login
Serious problem with the app, impossible to sign or reset the password. Work stoppage!!!!!
Cruise with a friend.
Lots of ideas for visiting places!
Not Working
Just does not sync with reservations made on website!! Very disappointed . Terrible app!
, please improve technology!.,
, please improve technology!.,
Doctor
Very nice clean and comfortable aircraft and professional crew
I will definitely use Icelandair again and recommend it for everyone
I will definitely use Icelandair again and recommend it for everyone
Beware of checking open seats
When I booked my flight from Portland to Paris (through Reykjavik), I didn’t reserve a seat. 24 hours before the flight when I checked in, I used the app to see what seats were available. The only way to see how much a seat costs is to click on it. But that automatically reserves it at the same time. You can click on other seats but you can not ever undo and go back to the previous menu without reserving some kind of extra cost paid seat. The app won’t let you finish check-in without paying for the seat.
That is bonkers. We should be able to check which seats are available and at what cost without having to commit to buying them. Terrible UI and enough (combined with the horrible sardine can crowds and punishing gate agents at Reykjavik airport) to make me choose another carrier.
That is bonkers. We should be able to check which seats are available and at what cost without having to commit to buying them. Terrible UI and enough (combined with the horrible sardine can crowds and punishing gate agents at Reykjavik airport) to make me choose another carrier.
Show more
