No place to sit
Our flight does not board for over 3 hours, there is no place to sit, and my 70-year-old self has to sit on the floor.
Unable to create account
The app keeps giving errors and I’m unable to create an account and therefore can’t access my flight details. Kinda defeats the purpose of the app.
Thumbs down
Always delays I will not fly with them again
Terribly
Cannot enter passport info
Garbage
App is terrible, Iceland air itself is the worst customer service I’ve ever received. Absolute scammers, will nickel and dime and take everything they possibly can. I lost my brother and had to rebook my tickets so I could go back home. It took weeks to get a funeral date so I had to rebook again and spent hundreds of dollars altogether rebooking. The second time I had to spend hours on the phone I wasn’t even able to do it myself. AWFUL, will avoid at all costs in the future and no desire to visit Iceland either but unfortunately forced to spend a night there during my layover, have to gather my bags and then pay another bag fee. Hope Iceland air goes out of business one day as they keep treating people. Shame on you.
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No WiFi
Even though it says there is WiFi, I can’t get connected
Very difficult to use
The website was unclear and difficult to use. Very frustrating.
Slow
Slow
Keep boarding pass longer
Boarding pass disappears from the app as soon as boarding starts, so it’s quite difficult to find unless you’ve added to your digital wallet.
Passport verification scan does not work
This feature is maddening, please fix it. Not having it work means hours of inconvenience
needs speed!
Sitting at CPH 40 min after connecting flight from HAM and app still won’t update screen to new current upcoming flight to KEF. CPH - KEF gate updated 20 minutes ago, but it’s still blank in the app. Do I get a meal in saga premium? I don’t know…it’s offering me economy options. Just fix the basic stuff please!
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We have been using Iceland Air for since 1959.
We have never been disappointed.
Buttons don’t work
Can’t even login after creating an account.
Lacks the most important information when you need it
My boarding passes for my flight disappeared from the app just before boarding. Thankfully I had printed and screenshotted them ahead of time. In addition it does not show gate or even terminal information for all flights, only some. I had to rely on Google and airport information boards to get this information. These are probably the most crucial information one could have. Major fail.
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Slow to load.Error messages when forms filled out correctly / unclear how to contact customer servic
App and webpage very very slow to load; some freezing. For upcoming flights, information was requested of all passengers. We filled in all places that applied to us, but then received 17 error messages saying that information needed corrections or that other information was needed after filling in passport information. One area we left blank said “only fill in if you have a visa from the USA”. As citizens of the country, we do not need visas. Nevertheless, after leaving the area blank, multiple error messages popped up about these being required fields. //additionally, one of us has a medical condition requiring bringing a small item aboard (usually standard but they wanted 48 hr notice). Unable to do anything with customer service through app/webpage despite trying for an hour. Wanted to like app as it has nice pages, but very frustrating.
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If you book through an agency, you’re gonna have a rough time
The integration this company has with travel agencies is buggy as all hell. Trying to use this app in the first place is a nightmare, but even if your issue is THEIR technology being a problem, they’ll always blame someone else. Just checking in feels like pulling teeth.
Bad customer service
Don’t try to get through to a human or get any kind of support. I’ve tried for a week. I’ve never encountered such bad customer service at an airline.
Flight cancelled!
Due to crew availability.
Bad information
Flight was late and missed connection but the status never changed despite crew saying it was late all day.
Glitches
This app is terrible. I can not understand how an airline could have such a poor app.
