iProov.me is no longer available in the App Store. The AppsHunter Legitimacy Score for iProov.me is 35 out of 100 points across 7 verification signals from App Store and developer data.

iProov.me User Reviews

Name: iProov.me
Rating: 1.8 (5 reviews)

iProov.me

iProov

🌟 Lifestyle

✈️ Travel

Customer Experience

Positive experience27.8% of reviews

Neutral5.6% of reviews

Negative experience66.7% of reviews

~ Based on 18 written reviews from the US App Store.

Is iProov.me Safe?

Not enough ratings yet to assess iProov.me.

Is iProov.me Legit?

iProov.me is no longer available in the App Store. AppsHunter Legitimacy Score for iProov.me is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Most Recent Highest Rated Lowest Rated

Very Easy to Use

This was a very straight forward process. It does require that the user understand the document they are using. The NFC chip is commonly located on the back page of the passport.

Holding an NFC device to a biometric passport logo Is a common mistake. This will likely result in the failure of the identity verification process.

dan6681

2 years ago

Terrible

Not functional, cannot scan chip - waste of time

App Review DCB

2 years ago

If I could give this a zero

Absolutely terrible app. I have an iPhone 13 (no case) and an American passport (no case) and no matter how many times I tried this which was more than 20. It didn’t work. It worked just fine on another entry. I needed to make so it it’s not my passport nor my phone.. I guess if you’re an American, don’t try this.

Dianadiluxe

2 years ago

Response from developer

Hi Diana, I am sorry to hear that you are having issues with the app. Could you please share more details with us at support@iproov.me so we can take a look? Thanks!

Doesn’t work

Face scanning step doesn’t work. Just get a loader and it fails before actually doing anything. Tried killing the app and restarting it but no luck

dvllio

2 years ago

Waste of time

Doesn’t work. Can’t find the chip. Even taking a picture of the passport is buggy. This app just wastes your time.

RussellU

2 years ago

Response from developer

Hi Russell, I am sorry to hear that you are having issues with the app. Please share further details of the issue with us at support@iproov.me and we'll do our best to help you out!

Useless app, doesn’t work

Changed phones and trying to scan passport chip to no avail. Get an error message everytime. Surely you can test an app properly before sending it out into the world. Waste of time

Sonoradio

2 years ago

Response from developer

Hi Sonoradio, I am sorry to hear that you are having issues with our app. Please share more information with us at support@iproov.me and we'll do our best to support you!

Fantastic and fast experience

I was able to skip the peak time queues in London with this handy little app. If only they had it working in Paris.

exswitch

2 years ago

Can’t find ticket

It says it can’t find my ticket. Whether I enter the booking reference or scan the barcode. Perhaps it doesn’t support apostrophes in surnames - and we are in 2024. No option to report the issue.

mx123_

2 years ago

Response from developer

Hi, sorry you've been having issues with finding your ticket. The app should certainly support apostrophes in surnames although we've found that some phone keyboards use a different characters for the apostrophe than the one that was used at the time of booking. We're working on a fix for that, but in the meantime if you're still having problems, please can you share further details of the issue with us at support@iproov.me and we'll do our best to assist.

A total breeze

I thought this was great! Under 5mins and it was all done. Just scan in the relevant items, add a booking reference for your ticket and that’s it. Looking forward to skipping the queues 😀

Crafty C

2 years ago

Can’t do without it..

Wizzed through the ticket gates, UK passport exit check and then I was taken in front of the queue for the French PAF passport check. Just a couple of minutes for all those checks vs the normal way waiting in the queue…

Jim..Jam

2 years ago

Dead on arrival

Just a white screen with a spinner. Doesn’t load.

Also I read the terms and conditions. They don’t encrypt or mention at all how the biometric data is stored - and the fact the terms are riddled with spelling errors isn’t giving much hope.

The app, at least the part that loaded, looks like a teenagers unfinished weekend project.

sim.sam

2 years ago

Response from developer

Hi, sorry you've been having issues with the app. If you're still having problems, please can you share further details of the issue with us at support@iproov.me?

Didn’t work at Eurostar

Queued at the checkin but it did not work, tried several times but have to leave and use the normal entry so took longer rather than save time. Concept good but not working yet.

Guy Emerson

2 years ago

Response from developer

Hi - sorry you encountered this issue. Please can you share further details with us at support@iproov.me?

Rubbish

Rubbish. Tried entering booking ref and scanning barcode and says no booking exists. That’s 15 mins of my life I won’t get back setting up the ID. So much for business premier

ShoeSlippers

3 years ago

Response from developer

Hi - sorry you've been having issues finding your booking. If you're still having problems, please can you share further details of the issue with us at support@iproov.me?

Multiple Travellers

Need to include myself and wife but it seems as if you can only have one profile per phone, therefore no use as she hasn't got a phone!

Norman Ninepins

3 years ago

Response from developer

Hi Norman, thanks for sharing this suggestion. At this time, iProov.me only supports one user per device, however we value your feedback and will consider this for future releases. This limitation aside, we hope that you had a positive experience of using iProov.me and SmartCheck.

Not User Friendly

Can not even enroll as it just hangs at the passport screen. Frustrating and not a good sign of a reliable app.

darksteele

3 years ago

Response from developer

Hi - sorry you've been having issues with the app. If you're still having problems, please can you share further details of the issue with us at support@iproov.me?

Cannot scan chip

App crashes on iPhone 12 mini after passport chip scan. Tried 5 times.

GiomBen

3 years ago

Response from developer

Hi - sorry you've been having issues with the app. If you're still having problems, please can you share further details of the issue with us at support@iproov.me?

Key functionality missing : read ticket in wallet app

Quite a pain that app only reads the ticket from camera when we all have tickets in the Wallet app.
Can you build in the functionality ?
Ow smooth as a breeze to enroll and register

e* commuter

3 years ago

Response from developer

Hi, thanks for sharing your feedback. In the last few months we've updated the app so that you can either add your ticket by entering the booking reference, or by tapping a link in your booking email. Please can you upgrade to the latest version and if you like the improvements and could consider revising your review, that would be great!