Very Disappointed
They make it difficult to cancel subscription. I searched everywhere and thought I had finally canceled this subscription to find out that I was once again charged a subscription fee. This is the 2nd time I have tried to cancel. I feel like they tricked me into another payment . A good wouldn’t have such dirty tactics!
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Long Time User
Been a member for a very long time. Currently have the “Extra” membership, with the $15 monthly booster.
I find that sometimes the add-on’s offered to purchase after building your box have BETTER options than the items I had to choose from for the box selections.
Also, it would be great if they could update their shopping cart to have the option to save item(s) for later.
I find that sometimes the add-on’s offered to purchase after building your box have BETTER options than the items I had to choose from for the box selections.
Also, it would be great if they could update their shopping cart to have the option to save item(s) for later.
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Ipsy person
I can’t log in anymore because every time I click log in it just freezes and doesn’t let me log back in. I have already been an Ipsy customer but it’s making me log in again but I can’t log in. I’m getting packages of stuff from Ipsy but I don’t get to pick what I want. I like the products they’re good but it would be better if I got to pick some.
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Constantly limited shades
The idea behind it is great however they never have any of the lighter shades left in foundation or concealer or powder. Also sold out completely starting to get frustrating
Can’t cancel order
The subscription part of this is great however the actual shop part is not that great, once you’ve placed an order with their shop theres no way to cancel it. Not even 30 mins after placing it. No button , just nowhere to cancel it. You will have to go through a lot of steps and emailing for soemthing that would have been so simple on another platform. There’s simply no button for cancelation or for mistakenly making this order. Ipsy please fix this
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Who created this app?
This one of the worst apps I have eve come across. It’s glitchy, the layout is not user friendly. This company’s nd its concept is awesome, but the app seems like it’s being managed by 1 full time person and one part time person in another country. Can this company please invest in their IT department?? It’s so frustrating because the concept of this company is great, but the app is absolute garbage.
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Ipsy was good, but kept charging me
so I thought that I would have to like press the button for to judge me no, we kept charging me over and over and over again over and over it even canceled one of my Amazon orders to take its money and now I can’t get a refund. I hate this app don’t download.
Awful app and bags are $18!
All the ads you see our lies even if you do sign up or refer a friend you don’t get that bag for that price. They’re all $18 every single month. I just tried to cancel my subscription and they still billed me!!! When I tried to get in contact with anyone I just get an AI bot that doesn’t help at all.
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The app sucks
The buttons/links seem to never work. It says “choose your products now” you click on it and nothing happens. It’s really annoying. I spend so much money a month and you can’t even get your app to work correctly. It’s ridiculous.
Horrible
You can’t do refunds. I bought the cheapest package. $15, I got charged for the one I bought, then I got charged $71 for an ultimate package. They will not refund it. It’s not supposed to come until August and they won’t cancel it even tho they haven’t even started packing it.
Glitchy & Hands-off Customer Service
I have been a member off and on for years and am so done. Shipments don’t arrive and they only give you a chat box with a bunch of insignificant and inapplicable prompts. Used to be great but now you can’t trust them or their app.
Literally the worst EVER.
So I’ve had Ipsy on and off for many years. Always end up canceling it because the products are NOT worth 16-18$ a month. What I’m leaving a bad review for though? CUSTOMER SERVICE. I got one month, CANCELLED for next month and it didn’t cancel so they still charged me, and had to cancel AGAIN. Tried emailing customer services but that was an absolute joke. They provide you with the info to contact them but they won’t ever respond to you and have no shame in taking your money. Another side note, I had the app downloaded but it kept telling me I’m not connected to the internet?? Yeah.. so really there’s no point for the app either.
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app does not work
it does not load correctly and crashes upon opening. why is this taking up space on my phone? i’m better off using browser because this app is completely useless and a waste of space
slow af.
lags, claims i don’t have wifi when i indeed do. does not load or takes forever to load and lags. always a long screen before the app starts too
Do NOT subscribe!
This was fine years ago. All I did was reactivate my account and they shopped a box at a much higher price. I reached out because the app was not providing confirmation of the cancellation and again I get another box. I also indicated in my message that I was born tending to order products. I canceled again just now and want to send these products back. I am older and these don’t work for me. Again, fine years ago but I use very specific products you cannot get through Ipsy. Beware before you reactivate a dormant account.
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Aplicación
Me encanta Ipsy, pero no deja iniciar sesión en la app, solamente se puede en la página web, pero en la app anda y viendo las reseñas es algo común en México, espero lo solucionen.
No sirve la app
Me acabo de suscribir, bajé la app para iniciar sesión y no me deja, estoy viendo las reseñas que para México es común ese error, ojalá lo solucionen pronto
DO NOT USE
Listen, I have no problem with the products. However the app itself is incredibly bugged and makes it down right impossible for me to cancel the subscription. Even without the bugs, they make it super confusing. I thought the problem would be fixed with time and I tried the “skip a month” feature instead, it still charged me. This app sucks and I do not recommend using this service because of it. It’s just a giant ad.
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Longtime Member
Overall I’ve been a member for years, I love cosmetics/skincare! Only suggestion I would make at this time is for the option in shopping cart to “save item for later”. I would love to see more diversity in the options, sometimes offerings can be similar to one another or similar to items received in recent months. Only other issue I have encountered is an item or two missing from my box, however, customer service was great in sending me the missing item or closest match available to supplement the problem.
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App not working
UPDATE: App now works. Brought rating to 4 star instead of 3.
Says not connected to internet but I am. Getting an error
Says not connected to internet but I am. Getting an error
