Useless for foreigners
The JapanTaxi app was once convenient but has now closed to new registrations. Users are now being pushed to the GO taxi app, which is only available in Japanese and only available to download in Japan. There does not seem to be any indications that an English-language taxi hailing service will be made available in the near future, which is a tremendous disappointment. It seems, just like during COVID times, that Japanese taxi companies want to close themselves off to the outside world.
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Foreign credit cards don’t work.
This app could get a lot of business from expats and US military who could benefit from not having to learn Japanese to order a taxi. Limiting payment to Japan regional credit cards makes this app worthless to those without local bank accounts.
No longer works?
This used to be a great app but seems to have shut down, it now refers you to Mov/Go as successor app but that app is only usable in japanese and only downloads thru japan app store. Pretty terrible, i cant understand for life of me why they dont allow GO app to download from non japan app stores? What are visitors to japan supposed to do? Use uber only i guess but japantaxi was much better. Tough loss
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Foreign numbers
I love the app. The idea is awesome. It gets the job done never had a problem when my friends use it. Problem is they don’t except any phone numbers other then Japanese and because of that I cannot use it. Please add foreign numbers.
Used for the first time last night and worked great
I had a minor emergency last night and needed to go over to a nearby hospital after midnight. Nothing important (minor toe injury, fine now) and used the JapanTaxi app on my iPhone for the first time. It's really nice. It would have taken forever to stand on the corner in my neighborhood and wait for a taxi at that hour.
I was able to set up what they needed in just a minute, and the taxi came in 5 minutes. Same on the way home. And you can see the location of the taxi on a map while you're waiting. You can just select to "come to my current location." No input is needed.
You can rate the driver. And there is a center to call into and they immediately know who you are and the number of the taxi you used. I called them from the hospital because I dropped my hospital card in the back while paying for the ride with my iPhone.
Anyway, I highly recommend the app.
I was able to set up what they needed in just a minute, and the taxi came in 5 minutes. Same on the way home. And you can see the location of the taxi on a map while you're waiting. You can just select to "come to my current location." No input is needed.
You can rate the driver. And there is a center to call into and they immediately know who you are and the number of the taxi you used. I called them from the hospital because I dropped my hospital card in the back while paying for the ride with my iPhone.
Anyway, I highly recommend the app.
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Doesn’t work
Tried to use it several times in different places and always get the message that no taxis are available. Friends get the same result. Payment system also doesn’t work when in a taxi that is supposed to accept it. Must only be working in small areas or I have suspicions about the positive reviews.
Limited credit card acceptance
Recently stopped working with overseas credit cards. That wasn’t previously a problem. Apple Pay transactions fail most of the time. If cash is the only option then Uber is a much better option when available. Cash is a relic of a previous generation.
Pretty Hopeless
Unable to change reservation times need to cancel (not possible until one hour before) and reserve again. Arbitrary “boost” fare when making advance reservation for example 1610 in an area where taxi are available required a 980¥ boost reservation yet 1710 at the same place didn’t (go figure that out).
Only use if desperate
Only use if desperate
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No support, no driver training
So the driver has no clue where destination was or how to find it. He charged me in person even tho the app charged my credit card also. I can’t contact support cause they have no way to contact them to resolve the problem. Seems like a good idea but poorly executed
From Chidoricho to Ginza
Driver was great, even waited for us when I put the wrong pick up address. He was super courteous and picked up all our luggage. Took the fastest/shortest route. Price was very good as well, actually less than what I thought for 6km. App was super easy to install and work with when requesting a taxi.
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Disappointed
Japan Taxi started off great for my trip to Okinawa, but including the past 3 days, they’ve had a 50% success rate. I’ve requested 14 trips-7 were unavailable. An example- I’m standing in downtown Naha tonight, just off Kokusai dori. “None available” at 1900-Ish? Not happy.
They’ve also sent me to “cash only” cabs, which defeats the whole purpose of the app.
Got a canned non-response. Therein lies the problem.
They’ve also sent me to “cash only” cabs, which defeats the whole purpose of the app.
Got a canned non-response. Therein lies the problem.
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Highly recommend
This app is a life saver. Makes it easy to set destination and removes any chance of miscommunication due to language barriers. If using outside your hotel remember to disconnect your WiFi otherwise connection will likely be slow. This app was extremely helpful and fares were good too.
Great Tokyo ride hailing app in English
Everything you expect from a ride hailing app. Call taxi. Message driver. Embedded payment. And all this in English, so easy to use for tourists and foreigners. Foreign credit cards can be used for payment.
Booked two taxis by mistake!
I want to like this app -- it seems well designed, even for a non-Japanese speaker like myself. Unfortunately, when we booked, it displayed an error and took us back to the order screen. So we ordered again. After waiting a while, we realized there were two taxis book, causing a confusing situation between two drivers, and causing my fiancee and I to split between the cabs to resolve the situation.
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Great app to have for taxi service
Get this app in conjunction to using bus and train. It’s like Lyft in Japan. You drop pin where you want to be picked up then drop destination pin and they will contact the taxi company that’s closest to your pick up destination. You can see where the taxi is at and it’s way to you. It will give you the taxi company and taxi number. After pick up, you will show the driver your order on the app so they can confirm. App is fairly easy to use.
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Better than Uber in my usage
YMMV, but I found this to be easier and faster than uber. Eventually uber may catch up (and the uber black car only option is pretty luxurious and cheap) but the JapanTaxi app connects you to good drivers who know where they are going, itbreaks the language barrier down a bit and it seemed more accurate when I was using it. Definitely a must for any foreign traveller coming to Japan. Worked GREAT in Kyoto.
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3 failed attempts to call a taxi
Tried to call a taxi at 3 different locations in Kyoto. Twice we had to enter all the pick up and drop off details before the app canceled the order citing “no pick up zone”. The third time order went thru but the taxi did not show up 3 mins past scheduled arrival, and we had to cancel. It appears that this app is not production ready for Kyoto.
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Never seems to have taxi available
When I first tried this app a few months ago it was great. Now, every time I try to reserve a taxi for a future time, there is never any available taxi from any of the company choices. Also when I cancel the order and try a different choice, it tells me a reserve is in process and won’t continue. Great idea but never seems to work.
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Meh
This app basically turns Taxis into an Uber (as the Japanese gov. screwed up that company pricing them higher than local cabs).
On the drivers side not much to say, if you know about Japan’s taxi drivers, complete hit or miss, the app however... it’s pretty much stone age. The only positive about it are:
-Direct pay
-Not having to give direction
Other than that it’s pretty terrible: You could be standing at a full taxi stand downtown Tokyo/Sapporo/Kyoto (from personal experience) and the app tells you no one is available. You literally have to re-do the search selecting every taxi company independently...
I won’t go into the details but it’s same, accuracy, interface, eta, etc. Crap.
Basically current Japanese tech: Stuck in the 70’s and completely outdated
On the drivers side not much to say, if you know about Japan’s taxi drivers, complete hit or miss, the app however... it’s pretty much stone age. The only positive about it are:
-Direct pay
-Not having to give direction
Other than that it’s pretty terrible: You could be standing at a full taxi stand downtown Tokyo/Sapporo/Kyoto (from personal experience) and the app tells you no one is available. You literally have to re-do the search selecting every taxi company independently...
I won’t go into the details but it’s same, accuracy, interface, eta, etc. Crap.
Basically current Japanese tech: Stuck in the 70’s and completely outdated
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Works well, but ....
Works well, but you can’t sign up with your Western name. You need to translate it into Katakana before you can complete the sign up. Its not clear in the app which makes that seem optional (“if you can”). It’s understandable as the driver needs to identify you at pickup. Fortunately Google Translate is the solution!
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