Jetstar Reviews: Is It Legit?

Jetstar
Jetstar
Jetstar Airways Pty Ltd

Customer Experience

Positive experience53.3% of reviews
Neutral4.4% of reviews
Negative experience42.3% of reviews

~ Based on 1,002 written reviews from the US App Store.

What users say about Jetstar

Is Jetstar Safe?

Jetstar appears safe based on user ratings. AppsHunter Safety Score for Jetstar is 92/100.

This assessment is based on 761 user ratings, with an App Store average of 4.6/5.

Safety Analysis

91.8% of ratings point to a safe experience
2.8% of ratings suggest some concerns
5.3% of ratings point to a risky experience

~ Based on 748 App Store ratings for Jetstar.

Is Jetstar Legit?

Jetstar appears to be a legitimate app. AppsHunter Legitimacy Score for Jetstar is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Taking aids,(walker & cpap)

Lovely patient communicator who took my info & gave me an email explaining my queries & how they may be dealt with. Don’t hesitate to ring them for queries.

Exceptional Service

I traveled recently to Singapore from Perth and return both flights were on Jetstar, the service was fantastic, easy checking in at both airports. The food on both flights was good and the staff were wonderful. I would not hesitate is recommending their service.

Couldn’t be easier

If you miss a flight or are not up to date with all information we need to have a serious conversation. It tells you days before to check in, tells you exactly where to go when you get to the airport and has real time information. Too easy

Mrs KG

Love this app

App review

Easy to navigate through, everything is straightforward.

Great options

Love it

Thanks

Love it. The only issue is sometimes hard to select dates beyond 60 days for future bookings

Easy peasy

More than comfortable using the app . Notice improvement in links to helpful information when travelling overseas . But like anything some have a good look and others too casual when ready info could assist greatly .

App freezes at confirmation of conditions and then loses all the booking details

After going through all the steps and entering everything in, at the final part where you need to confirm you accept the terms and conditions the app freezes and nothing is saved. Had to go on laptop to website to start again. Very irritating.

Does the job

Easy to navigate. Good notifications. Works well on Apple phone and watch

Great App

Jetstar have an easy app to follow from start to finish

Easy and convenient

Love this app! So easy to use, everything you need is right there

Star struck App!!

We love travelling with Jetstar and especially with the app making life so easy…. Booking everything in the one place, flights , cars and accomodation make it so much less complicated. Absolutely love the direct messages that come and that you can tap the message and it brings our tickets straight to the screen from the phones wallet. Easy to use and very practical! Andy and Di 🛬🚗🏨🥰🥰
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Jetstar Will Bring You Misfortune

My experience with Jetstar was extremely disappointing.

Flight cancellations seem to happen far too often, and when they do, they can completely disrupt your travel plans. If you have connecting flights, hotel bookings, car rentals, or a tight itinerary, I would think twice before choosing Jetstar.

The airport check-in experience was also frustrating. The counters were very inefficient, and long queues seemed to be the norm. You can easily spend a significant amount of time just waiting to check in.

Low fares may look attractive at first, but reliability matters much more when you are actually travelling. After this experience, I would rather pay more for another airline.

If you have other options, I would strongly recommend avoiding Jetstar.
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App reviews

App is easy to use look up flights and manage bookings

Overall review

Easy to use

アプリが使えない

このアプリでフライト検索をしても、いつも使う事が出来ない。

Love A Holiday

This app is easy to use and allows you to book and travel with ease all while booking in one place.

Can’t do live chat

Live chat doesn’t work on mobile and their customer care email team don’t check this inbox
so there’s no way to give a complaint. lol. classic jetstar subpar help

Helpful

Makes finding boarding pass easy and sends pass to wallet easily , very convenient!