Very good, but having an issue
App is very good, but having a tech issue and can’t find any tech support . I changed my password, and the face recognition stopped working. Now when I log in with my password it asks do you want to set up biometrics, I say yes, it chugs away and says all set. However when I then try to log in with biometrics the next time, it comes up with an error saying “ you set up your biometrics but you must have changed your password. I have tried deleting the biometrics and redoing it, but no luck.
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Face ID is broken
Enabled Face ID last night. Tried to use it to log in today and it fails saying my password may have changed. No it hasn’t. This was happening a couple months ago when I first tried Face ID.
App stinks
Cannot log in using my original login information
Edit
Constant sign in errors. I’ve never been able to log in on the app
Edit: since their significant update I have no issues signing in. It’s clear they really fixed it and made it modern. It’s very easy to use
Edit: since their significant update I have no issues signing in. It’s clear they really fixed it and made it modern. It’s very easy to use
Very Helpful
It’s easy to see my claims and how much deductible I’ve used and I like the links to my other benefits.
update = great improvements
much easier to navigate than my previous insurance app!
Update
New update is working great!!
Can’t log in if MFA Enabled
If you enable MFA on your account via the web you can’t log in. After you enter your password, use FaceID (on my iPhone) or Touch (on my iPad) you get a busy screen and a OTP is sent to your email but a way to enter the OTP never shows up. So the options are leave your account less secure or don’t use the app.
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Trash
This app and website are TRASH. Claims don’t load, page doesn’t scroll, nothing ever works.
“JoinHealth” but can’t even join.
For an app called “JoinHealth,” it would be helpful if we could, I don’t know, JOIN so we can actually use the benefits we pay for.
Sign in errors
Constant sign in errors. I’ve never been able to log in on the app
Minimal Options and Bad UI
Very little functionality. Many UI elements are clearly not designed for mobile.
Great app!
Easy to create my account and super user friendly. I was able to get a digital copy of my Id card and easily see my claims and what my plan covers.
Great app
Nice app, I like being able to see my ID card and where I’m at with my deductible.
Great app
The app is really easy to use and makes finding policy info, tracking claims, and contacting support a breeze. I also like how the app allows me to access my ID. It’s reliable and user-friendly, making managing my health insurance so much simpler.
