Works fine for me
After read a lot of bad reviews I had decided to take the risk and try it my self.
- No problems at all with the app and the charging stations I had use 2 different stations so far and they had work perfectly fine.
I can stop and begging charging with the app with not issues at all also I didn’t have any problem with randomly charging stopping.
I guess they had fix that issue.
- They DO charge me $15 every time I used their charger but it’s like a hold amount that they reimburse after a couple days. This amount is extra from whatever you bill is so basically every time I used the charger charger I have 2 different charges one for $15 and the other one for what I had consumed. This might be a little annoying but since I used my credit card it doesn’t really bother me at all. But always good for you to know in case you’re using a debit card. So take it in consideration.
- No problems at all with the app and the charging stations I had use 2 different stations so far and they had work perfectly fine.
I can stop and begging charging with the app with not issues at all also I didn’t have any problem with randomly charging stopping.
I guess they had fix that issue.
- They DO charge me $15 every time I used their charger but it’s like a hold amount that they reimburse after a couple days. This amount is extra from whatever you bill is so basically every time I used the charger charger I have 2 different charges one for $15 and the other one for what I had consumed. This might be a little annoying but since I used my credit card it doesn’t really bother me at all. But always good for you to know in case you’re using a debit card. So take it in consideration.
Show more
It use to be free
Hello and to whom ever it makes sense, I used to love using the jolt car chargers by the Montclair Plaza mall they used to be free, but I don’t know what happened. I used to charge my car for free for about an hour getting 25 to 32 miles then all of a sudden they start charging haven’t used them since they started to charge a fee to use their car charger stations, but hopefully it’s not a lot cause it’s not that powerful it only pushes out 10 watts out Max so hopefully it’s too cheap because you’re gonna sit there for an hour to to try to charge your car and then we get 40 miles worth it station but when it was free, it was nice. You could get the miles back. Take you to get to the mall. By using their charging stations for free, but hey, it’s the world we live in everyone need to get their money
Show more
Easy Setup and Charging
I decided to test this out at a mall parking lot, even with the negative reviews. No issues at all with downloading the app, setting up payment, and charging my car. And I was surprised to see how much my car had charged after only being in the mall for a little under 2 hours. I drive a 2020 Chevy Bolt, and the car had charged about 1/8 of the full battery. Also, the prices for charging were definitely very reasonable. Only $3.75. Will definitely use again! Thank you so much!
Show more
Don’t use this. Not worth it
Unless you absolutely need slow charging, do not download or use this app. It takes 20 minutes to set up, and when you are buried in a garage with low signal it’s a real pain. You have to click through a dozen screens and they ask for all of your information.
This should be replaced with a credit card reader.
This should be replaced with a credit card reader.
Show more
terrible charging shouldn’t need app
why did i need to give them all my personal information stopping short of my birth certificate and social to use a charger that didn’t even start on the first 3 tries
Pos
I tried to open the app to create an account and it’s so poorly designed that you can’t actually enter your information. And there’s no creating account with Google or Apple. Just a total POS
Selecting a Station to Start a Charge Needs Work
I was able to charge fine. My issue is selecting the right charger to activate. I was in the map zoomed out a bit at street level and I saw what looked like one waypoint. I tapped it and it showed me the charger across from me. I found out that each charger is its own waypoint, and if they are clustered together it looks like one waypoint at a reasonable zoomed out distance. You have to zoom in pretty close, like to the point you see the individual lanes in the parking lot, until can choose the right charger.
In the old Volta and later the Shell app, they would group each cluster of chargers into a single site where you then select the site then choose the charger from a list. I prefer that approach over what is used now on the app.
In the old Volta and later the Shell app, they would group each cluster of chargers into a single site where you then select the site then choose the charger from a list. I prefer that approach over what is used now on the app.
Show more
Waste and expensive
Spent the time to sign up and then saw how expensive it was. More than Tesla supercharger that is across the parking lot. And a per session fee? That’s like $10/gallon gas!
Don’t bother downloading
App does not work. It does not let you confirm your phone number. Are they even in business?
Expensive but worked seamlessly
Just used it once but it was very quick and convenient. No hassle charging. That being said, 0.5$ per KWH is quite egregious
QR code and charger code
QR code and charger station cannot be recognized by the app at Lynnwood
Forced app that does not work
Drove around to 3 different chargers at a shopping mall and was continuously prompted to download this app to pay for charging. What followed was a tedious signup process and ended with being unable to pay for charging due to issue with the charger.
I just want to charge my vehicle , not spend 5 minutes downloading and setting up another charging app!
I just want to charge my vehicle , not spend 5 minutes downloading and setting up another charging app!
Show more
App does not work
Would not work at all
Membership or no charging
It’s all cool looking at first until you’re standing in the hot sun trying to get a verification for the 10th time for your phone number or you cannot charge even after asking for your card number etc so annoying
Absolute trash
Unfortunately companies like JOLT are why EV adoption hasn’t caught on.
You have to download the app and input everything short of your Social Security number. Like Why do they need my home address? Clearly to sell my information. But it’s probably sold so many times already in this day and age so whatever I agree. Then it starts charging at a rate of 0.1 kW. Then it randomly stops charging and I get an email that I’m being charged idle time.
My lease is almost done on my E-tron. And overall while i enjoy not hearing the drone/roar of an engine and that sweet torque. There’s just such a lack of convenience to charge outside of your own house.
You have to download the app and input everything short of your Social Security number. Like Why do they need my home address? Clearly to sell my information. But it’s probably sold so many times already in this day and age so whatever I agree. Then it starts charging at a rate of 0.1 kW. Then it randomly stops charging and I get an email that I’m being charged idle time.
My lease is almost done on my E-tron. And overall while i enjoy not hearing the drone/roar of an engine and that sweet torque. There’s just such a lack of convenience to charge outside of your own house.
Show more
The worst charging infrastructure
Used to be good but lately has become the worst charger infrastructure and they never fix their chargers. Ask them how long BUR002 has been broken for.
HORRIBLE!
Don’t bother downloading. None of the stations I’ve tried are ever working.
Worst App Ever!!
I dedicated the better part of an hour — forty minutes, to be precise — attempting to install and configure this application on my mobile device, time I will not be getting back.
The account setup process proved fundamentally broken: the field auto-populated the country code in addition to my entering it manually, truncating my phone number by a digit. Consequently, the validation text was dispatched to a nonexistent number, rendering account verification impossible. I returned to correct the error, only to find the same defect reproduced itself identically. One begins to suspect this is not an isolated bug but a structural failure of the input validation logic.
Beyond this, the subscription tier descriptions were a model of obfuscation — needlessly verbose, internally inconsistent, and ultimately unilluminating. I sought clarification through the help function, which offered none of substance.
To compound matters, the charging unit's integrated credit card reader — ostensibly a fallback for precisely this sort of failure — was itself non-functional.
In sum: a thoroughly unprofessional experience from end to end. I will not be using JOLT chargers or their accompanying application again, and I'd recommend you spare yourself the trouble and seek alternatives.
A note to the development team, since I suspect you'll dismiss this as user error: I have spent a career in IT. This is not a competence gap on my end. Your app is broken, and the underlying engineering reflects it.
The account setup process proved fundamentally broken: the field auto-populated the country code in addition to my entering it manually, truncating my phone number by a digit. Consequently, the validation text was dispatched to a nonexistent number, rendering account verification impossible. I returned to correct the error, only to find the same defect reproduced itself identically. One begins to suspect this is not an isolated bug but a structural failure of the input validation logic.
Beyond this, the subscription tier descriptions were a model of obfuscation — needlessly verbose, internally inconsistent, and ultimately unilluminating. I sought clarification through the help function, which offered none of substance.
To compound matters, the charging unit's integrated credit card reader — ostensibly a fallback for precisely this sort of failure — was itself non-functional.
In sum: a thoroughly unprofessional experience from end to end. I will not be using JOLT chargers or their accompanying application again, and I'd recommend you spare yourself the trouble and seek alternatives.
A note to the development team, since I suspect you'll dismiss this as user error: I have spent a career in IT. This is not a competence gap on my end. Your app is broken, and the underlying engineering reflects it.
Show more
Updated review
I don’t believe it’s a ripoff to use voltra/shells existing infrastructure that’s now under Jolt in the NorthEast region of the US. Connectivity is quicker under Jolts newer application. Chargers are now maintained better as a result of users now paying for electricity and Jolt making revenue from ads so it doesn’t go bankrupt in the first place like shells EV division.
But the one thing that I disagree with is pricing for electricity within the mid Atlantic & southern regions where electricity rates drop well below 30 cents a kilowatt hour. Gas is cheaper within those regions and the electricity rates should reflect that.
But the one thing that I disagree with is pricing for electricity within the mid Atlantic & southern regions where electricity rates drop well below 30 cents a kilowatt hour. Gas is cheaper within those regions and the electricity rates should reflect that.
Show more
Fails to start charging.
After two attempts to start charging that both yielded frustrating messages to disconnect, restart the app, and try again I just gave up trying to use the charging station.
