Frustrating User Experience
I really want to like this app because it is a useful tool, and when we first started using it, it worked well. Unfortunately, over time the experience has gotten progressively worse.
My biggest frustration is the forced automatic logout every two hours. This happens on both desktop and mobile devices. Having to repeatedly log back in on every device we use makes the app unnecessarily frustrating and inefficient. There is no good reason a user should have to constantly reauthenticate during normal use.
Customer service is another major problem. You cannot talk to an actual person, and you rarely, if ever, deal with the same person twice. You submit an issue through the app and then receive repeated assurances that the issue is being investigated or that the developers have been contacted, but the problems often never get resolved.
I have a support request that has been ongoing for two years. After months of repeatedly following up because nobody proactively followed up with me, I eventually stopped trying. Two years later, the issue still has not been fixed.
The app is also slow and buggy, particularly when editing forms. Tasks that should be quick and simple can become unnecessarily slow and frustrating.
It is disappointing because this could be a very good and useful product. Unfortunately, the combination of forced logouts, poor customer service, unresolved issues, slow performance, and bugs has made the overall experience increasingly frustrating. I wish I could give it a higher rating, but the reliability and support simply are not where they need to be.
My biggest frustration is the forced automatic logout every two hours. This happens on both desktop and mobile devices. Having to repeatedly log back in on every device we use makes the app unnecessarily frustrating and inefficient. There is no good reason a user should have to constantly reauthenticate during normal use.
Customer service is another major problem. You cannot talk to an actual person, and you rarely, if ever, deal with the same person twice. You submit an issue through the app and then receive repeated assurances that the issue is being investigated or that the developers have been contacted, but the problems often never get resolved.
I have a support request that has been ongoing for two years. After months of repeatedly following up because nobody proactively followed up with me, I eventually stopped trying. Two years later, the issue still has not been fixed.
The app is also slow and buggy, particularly when editing forms. Tasks that should be quick and simple can become unnecessarily slow and frustrating.
It is disappointing because this could be a very good and useful product. Unfortunately, the combination of forced logouts, poor customer service, unresolved issues, slow performance, and bugs has made the overall experience increasingly frustrating. I wish I could give it a higher rating, but the reliability and support simply are not where they need to be.
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Easy and Convenient
Love using Jotform for every class registration. It looks good and is easy to use.
Great software.
Super easy to setup and use!
SEED OF LOVE
I truly enjoy the power and flexibility of being able to create anything for users to try. This app is going to be HUGE!!! Thank you to Jotform for helping me build my dream everyday.
Heavy Bug
Jotform app builder has recently refresh itself every time I click on the name in settings of a page. I don’t know why it’s a bug. :o)
