Just Eat User Reviews

Customer Experience

Positive experience32.5% of reviews
Neutral4.0% of reviews
Negative experience63.4% of reviews

~ Based on 2,793 written reviews from the US App Store.

What users say

Is Just Eat Safe?

Just Eat: Food and Shops appears safe based on user ratings. AppsHunter Safety Score for Just Eat is 94/100.

This assessment is based on 9,608 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.3% of ratings point to a safe experience
1.9% of ratings suggest some concerns
3.8% of ratings point to a risky experience

~ Based on 9,608 App Store ratings for Just Eat.

Is Just Eat Legit?

Just Eat: Food and Shops appears to be a legitimate app. AppsHunter Legitimacy Score for Just Eat is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Pepe's

Absolutely amazing

Just eat will go under soon

There are no drivers riding for this company. Customer service non existent. They will go into administration very soon

Buyer beware

Absolutely appalling customer service. I paid for an order using Just Eat credit, the food was never delivered, and despite contacting Just Eat and explaining what happened, they refused to refund or restore the credit I had used.

So I’ve effectively lost money for food I never received, and Just Eat seems perfectly happy with that. The issue isn’t just the failed delivery — it’s the complete lack of accountability afterwards.

I expected a basic refund for an order that never arrived. Instead, I was left out of pocket and dismissed by customer service.

Very poor experience.
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Mr t

Terrible no one to
Talk to when you food is 2 hours late and you can’t cancel because a driver as been selected

Stop

Stop asking me every other order how I review just eat. Once is enough

Great food

Highly recommend this takeaway, food always very tasty and deliver quickly 10/10

Hell yeah

Goated

Still can’t order from a restaurant that’s 2 and a half miles away

Still can’t order from a restaurant that’s 2 and a half miles away. You used to be able to before, not anymore now. Which makes you want to not use the app at all! 2.5 miles is a 15 minute Cycle in London. Faster on a Moped, filtering through traffic. Moped is what most food delivery drivers use anyway. Allow us to order from restaurants that’s 2.5 miles away, just like how it was before!
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Ok but doesn’t always get it right

Ordered a few times from various Gregg spots and they don’t always send the correct order. Once had someone else’s order delivered. But like the food and persevere.

Great discount s

Just eat have some great discounts at the moment. These are good for people who live on their own and have to have an order over a certain amount or pay a small order fee which makes the order quite expensive. So the discount vouchers are much appreciated

Brilliant

Brilliant food after a night out!!

Amazing rebrand, great UX

App is genuinely awesome. Easy to use, everything is intuitive. Really stepped up their game.

Poor customer service

Poor customer service, very long delivery times, cold food, customer service not interested.

Great app good food

Easy to use and all the decent food vendors are on the app.

Best new takeway

İt’s lovely kebab thank you

Fat talk

I love food a lot, this helps

Limited choice

I bought groceries and was disappointed at the lack of own brand availability, the price is already marked up and would be nice to have the option of more cheaper unbranded products.

Gives poor feed so food sits waiting and goes cold

Our food was ordered and cooked by Burger King however no driver accepted the delivery so it sat cooked under a heater for over an hour and 20 minutes before collection and when it arrived was stone cold and just eat have refused me a refund, not even offering a part refund to say sorry. Disgusting company! Use deliveroo instead they offer higher fees so food collected quick.
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great

Cheaper then uber eats needs more vouches tho

Consistently bad Sevice

50% of the time the food doesn’t turn up the app doesn’t work. You can’t even contact somebody properly. You have to wait for everything to cancel before you get a refund.. just eat absolutely awful