Sync issues
Only fast food app that you have to wait 5 minutes before the restaurant can even see the order
Inaccurate order
As soon as I ordered my food on the app, it changed my order to a more default order instead of my customized one. It took out 2 biscuits, added a cole slaw, subtracted a Mac and cheese and subtracted a mashed potatoes and gravy. On top of that, all of the sides were downsized from large to regular. It was user friendly to use the app and order, sure, but was pointless as it was inaccurate and insufficient in feeding 4 people.
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Excellent fried chicken and mash potatoes and yummy gravy !!!
I can’t wait to get off work and drive by my local KFC drive thru and get some delicious fried chicken , mash potatoes and gravy with a side of Mac& cheese to take home. Not to forget their delicious homemade biscuits !!!!! Come and get some !!! Yummy , scrumptious and plain ole homemade biscuits and gravy with their splendid mash potatoes. You won’t regret it! I know I don’t ever regret it!!!
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Too much
Increased prices and got rid of some deals. Cya.
Legs only!!!
Defend app. I just wish they gave you the options in app for “wings only” for a meal if you wish. It’s really annoying when I wanna no contact order but can’t because I have to call the store and notify them I only want wings but since it’s not on the order they get it wrong most of the time ):
Horrible KFC app
Could not process my app orders. Changed locations, but the issue persists. This has been going on for a while now. The deals do not work as well. I asked our local KFC restaurant and they said everyone has been having difficulties ordering thru the app. Colonel Sanders must be rolling on his grave because of this useless app.
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Waste of time
Placed order on app drive 30 min to pick up told to wait another 30 min then when ask for food oh the app canceled the order and the deal is no longer available but you can order while here for more money while the money I already spent is stuck pending in my account poor buisness practice just a reminder of why I haven’t ate here in years poor service in store even worse on app
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Patricia
I will give it 3 stars I came to pick up my order and they told me go to the drive trough
Best fried chicken
I remember eating this chicken when I was a kid. It always seemed to get better and better but those mashed potatoes and gravy is out of this world.
Bait and switch
Don’t waste your time.
No cancellation option
If you order at the wrong location it is impossible to remedy. I battled customer service for over 40 minutes while still not getting to the point of successfully canceling my order and getting a refund. McDonald’s has a simple in app button to cancel an incorrect order…why is it so hard?? I called the store immediately and they also couldn’t help either. Waste of time and energy but who can afford paying for KFC once, yet alone two times!?
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Order Feedback Very Poor
The app says my order is ready and the store says it’s not. This needs to be in sync. App doesn’t say anything close to the actual meal preparation time. Not 5-15 minutes, try 30-40 minutes!
Good Food Bad Menu
Tried to order two one piece chicken dinner and was told it was not on the menu. The employee pointed to the 2, 3, & 4 piece menu. A new plot to try and fatten up America or make more money instead of serving customers what made KFC a once good choice for lunch fo many years.
Can’t find store
App does not bring up any stores in my area.
Must order in app for points
You must order in app to get points or redeem offers. That’s ridiculous.
Wasted time
I pulled over to download the app so I can gain rewards. Apparently you can only get rewards if you pay and order through the app. There is no scanner code or digital code you can present at the window when ordering food nor is there a receipt code, you can add in the app. 0/10
i want dark meat!
the app is super useful and has great deals, i just wish i could request dark meat when ordering!
Stop Asking Me To Favorite
What’s the point of putting the order as a favorite if it keeps asking me if I want to favorite THE SAME order that’s already in the list?
KFC
I would just like to say the Ludington,MI KFC is awesome!! I am not good with doing an order online but after I messed it up the girl at the front register went beyond her service to help me.
Want to say Thank You!!
Want to say Thank You!!
Miserable to use
Just a horrible app to use. All you want is to order food and pay them money, and it is constant popups, upsells, and various unrelated offers to tap through. Never interrupt an enemy making a mistake, and don’t be a pest to someone doing you a favor. KFC app team, you are a PEST!
