Stolen Airline Refund
I booked a flight through Kiwi and then the airline cancelled the entire flight. Kiwi clams they only got a 25% refund from the airlines but the airline told me their policy is to refund 100% in the event they cancel. The airline website says the same thing. Kiwi refuses to admit that they kept the remainder of my refund for themselves. I ended up paying 75% the price of a cancelled flight. Truly horrible customer service and scam of a business model.
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Good service
Good service
DO NOT USE, THEY STEAL MONEY
Do not, and I repeat, DO NOT use this service. I bought their “disruption protection” as I had a series of one way flights from the US to Europe.
The day of my flight, JetBlue (the airline for my first flight) decided to “reschedule” me to a flight that had already taken off and landed.
Because of this, I missed every single additional flight in my itinerary. After trying to explain how this qualified for a refund for their “disruption protection,” I realized that the “agent” I was speaking to was actually an AI assistant named Nathan. I have put in so many refund requests, but as of August 4th, Kiwi has gone radio silent and refuses to communicate with me whatsoever. I spent $1,200 on the initial flights, all of which I was unable to make due to JetBlue being shady.
Kiwi insisted that JetBlue “rescheduling” me to a flight that had ALREADY TAKEN OFF AND LANDED was a “minor” change and didn’t constitute a refund.
Seriously, don’t use this app or book through Kiwi. Ever. By far the worst experience with traveling I have ever experienced in my entire lifetime.
The day of my flight, JetBlue (the airline for my first flight) decided to “reschedule” me to a flight that had already taken off and landed.
Because of this, I missed every single additional flight in my itinerary. After trying to explain how this qualified for a refund for their “disruption protection,” I realized that the “agent” I was speaking to was actually an AI assistant named Nathan. I have put in so many refund requests, but as of August 4th, Kiwi has gone radio silent and refuses to communicate with me whatsoever. I spent $1,200 on the initial flights, all of which I was unable to make due to JetBlue being shady.
Kiwi insisted that JetBlue “rescheduling” me to a flight that had ALREADY TAKEN OFF AND LANDED was a “minor” change and didn’t constitute a refund.
Seriously, don’t use this app or book through Kiwi. Ever. By far the worst experience with traveling I have ever experienced in my entire lifetime.
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Cancellation
Disappointed that the flights were cancelled and level of refund did not reflect the amount originally paid and replacement cost
Asz
Good
