Live chat via the app is useless
Despite leaving the screen unlocked and constantly tapping the screen to make sure it doesn’t lock, the app randomly logs you out and makes chat start again EVERY TIME
Couldn’t even get passed the link account section
App is useless and people who work there are as good as bricks. Tried to link my account and had no success told me that need a 16 digit card number every time i put my card details in and cant use my account numbers because its less then 16 digits. Anyways tried calling them to get it fixed and they said “sorry we cant help you, you need to add the account number first.
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Greed in action
Latitude are the perfect example of how deliberate design is in place to trap you - also makes it clear how they are often seem as targeting the desperate. The only fee free way to pay is of course the slowest and high risk. Pretty despicable capitalist behaviour really.
Crashing
This update on iPhone 14 iOS 18.7.8 app turns off when you try to open accounts rest of app works ok
Great
Great
Below average
I try to leave updates until it forces me to as Ive had too many bad experiences in the past. Look at other banking apps and see how the pros do it.
Horrible
Everything about this company is horrible. The fees the charges, how difficult they make it to pay your bill
Rewards redemption
Says sending sms to phone number but nothing comes through. Same if I select email. Please fix so I can redeem my rewards
Personal loan
Would be good if you could view your personal loans on the app. Currently have a link to webpage saved to access details
PRESIDENTIAL SOLAR HUMAN GOD KING LUKE HORUS AMUN RA CHAMPION B NOVEMBER.11.1981 OPERATOR-ID.LCRRL11
BLOCD ALL INTERNET EFT EFTPOS CCRNCYEXC ON CIO INC THALES SGP061
Regret
These people cannot process payments in real time. You’ll have to wait five days for a payment to be processed. this does not work for me at all. I have missed three payment now. I have to go to the post office to submit payments through the postal tried no time to do this in institute is a massive hassle. If you like having time to yourself and having money coming out of your account in real time this is not the app for you or anyone.
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So easy
So easy and flexible to use. Wish I didn’t get charged a paperless fee and the interest was less but it is what it is
App is not working
Nothing loads. Can't even login
Efficiency
We’re quick to rectify fraudulent claims and sending new card very quick and professional
Broken
Latest version is totally busted. Lost all my details, says I have no accounts or cards linked etc. not good.
My account
I can’t login what happened???
No getting any reminders for yearly fees
Very bead service
Verification emails toooo slow
Tried to reset my password and every time the code times out as no email is sent and no, it’s not in my junk or spam folder. No trouble with other banking apps, only this one and it’s so frustrating!!!!! If you say a code will expire in 5 minutes, send the verification email before 5 minutes please!!!!!!
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Add Daily Spends to Self Pay Option & I’ll give you 5 stars
I love the app, it’s clear and simple to pay 6 month interest free but if you can add the daily spends to view (not on statement) and the option to pay so I don’t need to call every month and ask how much I have owing for my daily spends! That would be fantastic. Your timeframe for calls being answered is great, don’t get me wrong! But I don’t want to have to call every single time to allocate a payment. I’d like to see what I’ve spent as I don’t always remember or have time to write it down.
If this was an option! I’d give it 5 stars. The team is also really helpful and which helps.
If this was an option! I’d give it 5 stars. The team is also really helpful and which helps.
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Don’t bother with this finance company
For a financial institution, the lack of customer support is really concerning. When you’re dealing with credit products and high interest rates, customers should at least be able to speak to someone or receive a response to emails.
Overall the experience has been disappointing and I would not recommend them based on the difficulty in getting support when you actually need it.
Overall the experience has been disappointing and I would not recommend them based on the difficulty in getting support when you actually need it.
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