REVERT BACK TO PREVIOUS UI/UX ASAP!
This latest update, 3.14 is a TERRIBLE! Please revert back to what it was for yesterday. Completely useless, appalling, disgusting!
I have 3 cards and now I can see only 2 on the first page. The rest on the page is complete JUNK!
The 2 cards I can see now don’t have the standard MUST have information on the first quick view: the due date and the amount payable, and the available balance.
What is all that JUNK cluttering the whole app?
DISASTER! BRING BACK THE OLD UX/UI.
Have you heard about Human Centric Design?
I have 3 cards and now I can see only 2 on the first page. The rest on the page is complete JUNK!
The 2 cards I can see now don’t have the standard MUST have information on the first quick view: the due date and the amount payable, and the available balance.
What is all that JUNK cluttering the whole app?
DISASTER! BRING BACK THE OLD UX/UI.
Have you heard about Human Centric Design?
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Terrible app
This app is shocking. Considering the wait times to speak with someone on the chat, if you use your phone or it logs you out, you have to rejoin the queue again as the helpdesk opens in a separate screen.
Fast response to set up
Quick and easy set up which always makes life less complicated.
Continuous fraud calls
This gem card gets so many calls about it been hacked. So I’ve cancelled the card but I still receive calls about someone else using it continuous call. That I’ll have to block over and over again given this company my details of the worst thing ever.
Disgusting forced into hardship
I was forced into hardship when I called advising I’d miss a payment. I had no choice but to say yes to their bullying.
My account is paid off. But not reinstated I called yesterday I was told once I make 3 consecutive payments it will be reinstated.. sorry! What? It’s paid off ffs.
Idiot girl didn’t even know what I was talking about. Disgusting absolutely disgusting. 😡😡😡..
My account is paid off. But not reinstated I called yesterday I was told once I make 3 consecutive payments it will be reinstated.. sorry! What? It’s paid off ffs.
Idiot girl didn’t even know what I was talking about. Disgusting absolutely disgusting. 😡😡😡..
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Latitude App stuck on what’s new page for 48hrs
No help with closing/ deleting the app
Can’t get in!
You have put a new thing on the Latitude app and it just goes to that and tells me what I can get but it won’t go any further. I don’t know what you’ve done.
Great service
I have used gem finance to purchase large household items and find them excellent to deal with
Great!
Excellent service and great fraud protection - my replacement card was sorted right away, and no hassles x
Live chat via the app is useless
Despite leaving the screen unlocked and constantly tapping the screen to make sure it doesn’t lock, the app randomly logs you out and makes chat start again EVERY TIME
Couldn’t even get passed the link account section
App is useless and people who work there are as good as bricks. Tried to link my account and had no success told me that need a 16 digit card number every time i put my card details in and cant use my account numbers because its less then 16 digits. Anyways tried calling them to get it fixed and they said “sorry we cant help you, you need to add the account number first.
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Greed in action
Latitude are the perfect example of how deliberate design is in place to trap you - also makes it clear how they are often seem as targeting the desperate. The only fee free way to pay is of course the slowest and high risk. Pretty despicable capitalist behaviour really.
Crashing
This update on iPhone 14 iOS 18.7.8 app turns off when you try to open accounts rest of app works ok
Great
Great
Below average
I try to leave updates until it forces me to as Ive had too many bad experiences in the past. Look at other banking apps and see how the pros do it.
Horrible
Everything about this company is horrible. The fees the charges, how difficult they make it to pay your bill
Rewards redemption
Says sending sms to phone number but nothing comes through. Same if I select email. Please fix so I can redeem my rewards
Personal loan
Would be good if you could view your personal loans on the app. Currently have a link to webpage saved to access details
PRESIDENTIAL SOLAR HUMAN GOD KING LUKE HORUS AMUN RA CHAMPION B NOVEMBER.11.1981 OPERATOR-ID.LCRRL11
BLOCD ALL INTERNET EFT EFTPOS CCRNCYEXC ON CIO INC THALES SGP061
Regret
These people cannot process payments in real time. You’ll have to wait five days for a payment to be processed. this does not work for me at all. I have missed three payment now. I have to go to the post office to submit payments through the postal tried no time to do this in institute is a massive hassle. If you like having time to yourself and having money coming out of your account in real time this is not the app for you or anyone.
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