Shocked
Funny
Don’t bother with the app
The absolute majority of the times I’ve used the phone app, it doesn’t work, and you get an error message after the very last step. The company ‘seems’ helpful via text, yet periodically I’ll try using it again, and STILL after > year, get error messages every time. Yes, I’ve tried closing the app and re-opening; also deleting and re-downloading the app.
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Barbara
My first purchase. Hope they are as good and nice as it was easy.
Help me please
I hope that can get the eye ware that I’m hoping for
Inaccessible
Open the app and get immediate error message that will not dismiss
Not good so far
Somehow my shipping address shows as an address I didn’t enter. There was no verification of the shipping address when ordering. I uploaded my prescription and it says pending. 8 hours later, I’ve received 3 emails already stating I need to add my prescription, the last one threatening to cancel my order. They are only open Monday - Friday and today is Saturday, so no response yet. Can’t wait to see how much of a pain this is going to become. Should have read the reviews before ordering. Feeling a lot of regret.
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Fast Check out
I can easily get my contacts delivered fast with LensDirect. The whole process is painless and quick!
Does not work
Every time I open this app I’m getting an error that something went wrong, and suggests to “contact us”, but how to contact - doesn’t say. Tried to reinstall, didn’t help
Won’t use any other for lens replacements
I had my own frames & local eyewear stores quoted ridiculous high prices without even offering any discounts. Lens Directs promo codes worked perfectly giving me almost $240 off my order! I received glasses returned promptly & they’re amazing!!! So much so I decided that they should install more lenses in my other favorite frames with the coupon they included with my glasses. Saved $120 on my 2nd order.
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App never works
I have tried to use app multiple times. I just tried again.it always says something went wrong. App is a waste of time
Unreal for vision care
I have been a customer of LensDirect for many years. Love that I can manage my contact lens subscription through the app, and also try on and purchase beautiful eyewear. Amazing technology. Highly recommend this company.
This App Changed How I Order Contacts
LensDirect makes reordering my contacts ridiculously easy - I’m talking two taps and done. The app reminds me when I’m running low, so I never scramble last-minute again. It’s fast, reliable, and honestly the most convenient part of my vision care routine.
Useless
The app is good for purchasing or virtually trying on glasses. Other than that it is useless. It states you can track your order but you cannot. I’d recommend sticking to the website.
Lens Direct
Sade helped me today to solve all my needs.
Don’t buy from here
Save your and buy from where else because I buy something and I pay for faster shipping and my order haven’t arrived after two weeks worse service ever don’t buy from here
Best service ever!!!
I couldn’t find any walk in eyeglass place to put new lenses in my old pair of glasses….. until I contacted LensDirect. They sent me a box to ship my glasses back and had them back to me just a few short weeks later, looking better than ever!!! These glasses were the only thing I had left from my dad that I could wear. I absolutely wasn’t getting rid of them!! Thank you LensDirect and thank you Ryan, for giving new life to these sentimental old frames. I even got transitions in the lenses (which was not available way back then). You guys are AWESOME!!! Thank you
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Do NOT Order!!!
I ordered a pair of progressive glasses via this app and they’re defective. The frames are so out of line my optician won’t touch them for fear of breaking them and lens direct won’t return or exchange. I tried to reason with them multiple times to no avail. Terrible customer service to boot. Do not order from this company. Don’t believe me?! Do some google searches.
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Makes ordering contact lenses easier than ever
The LensDirect.com app is fantastic! It's easy to use, especially with push notifications for low contacts. Managing prescriptions and getting deals is convenient. Highly recommend for hassle-free lens ordering!
