Card
The app never saves the card that you put on file so you have to enter it every time.
Sucks
Not user-friendly at all for this size of company you should have better software and make it easier to pay these ridiculously high bills
App is broken
The entire app is busted. It refuses to load and just looks unpolished. Everything is formatted like Login.mainBtn or login.contactus which makes the button/link not work, or takes so much space that you can’t read it
Payments on app don’t work
It will never let me pay my balance threw the app please fix soon I get tired of calling everytime
Email payment confirmation - payment did not go thru Liberty! 👎
Made a payment via app on 08/06/2026, I received a email notification that my payment would go through on 08/07/2026. Then I received my next bill on August 12. Overdue, I called Customer Service and they could not help me! Poor company!
Payment method Options limited
Don’t love that I can’t use my credit card to make this payment .
Doesn’t Accept My Checking Information
For whatever reason any payment attempt via this app using my checking account fails. That is no matter if I tweak my name because it asks for it. It recognizes my bank when I enter routing number and I know I entered the bank account correctly reading it also off the check (for routing) after 10 plus attempts over the course of a year.
Ridiculous. Why ask for the name. It’s a joint account. Gave up.
Only app that fails my payments. So snail mail. Who mails checks anymore anyway. Annoying
Ridiculous. Why ask for the name. It’s a joint account. Gave up.
Only app that fails my payments. So snail mail. Who mails checks anymore anyway. Annoying
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Login process terrible
Why do I have to pick a state before I login? Also put the states in some sort of order…. Thanks
Liberty is a scam
The app does not show day to day usage. Water line broke on the street and liberty making me pay for it when it happens on their end.
Water
Liberty water is the best water company we have ever had living 45 years in Hewlett NY. We have owned our own homes in these years.
Great
Very user friendly
Worst app
Your app is the worst can’t pay from your app. This is my 100th review don’t you get it yet
Terrible customer service
Get no response when I have questions about my bill
Doesn’t do much
It’s not a great app. The app does not allow input where it requires it. For example, I have a power outage currently. If I go into the app to report the outage, it requests my phone number before submission, however there is no way to put in the phone number. There’s no cursor, there’s no number pad, just an empty box where a phone number should go and no way to put it in. It’s a nice try for an app, but it doesn’t really do much.
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Zero stars. Not a functioning App. Fire your IT guy.
Whoever coded this app needs to be fired. Hasn’t worked in months through different phones and deleting and reinstalling the app. With my high bills you should be able to make an app. Fix it
App is terrible
Not at all intuitive. Ugly colors
Broken app
Why is the app all messed up, and the purple text is really hard to read
Poor usage
Can not transfer service from the app as “supposed to be able to do”. Can never get a human to pick up when I try to call! And the 3 business day wait to get a call back when trying to set up service at new address is just ridiculous!
Terrible App
This app is frustrating. The information always inaccurate. Maybe it’s not the app and the local liberty company is the problem. But we’ve had issues time and time again.
Refund prosses is ridiculous
I created an account with them late March early April and I asked for a refund due to the fact that I didn’t need gas at the refund process is taking all the way from late March early April into May it didn’t take me that long to make a deposit. It shouldn’t take me that long to get my money back. That is extremely ridiculous. They need to change their process of refunds anybody that requested a refund should be able to obtain their money it should not take almost 2 months for them to get their money back when they didn’t take two months to pay the company
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