This app is terrible!
Nothing works on this app and no one ever answers the phone or call back!
Horrible support!
Can’t even call them
Horrible - Do Not Use
Unfortunately, the LOOP App and Customer Service is horrible. The App malfunctions more often than not. The App does not work in the Play Store or on an Android device. The chat feature does not work. You can not speak with a live representative via phone, or chat.
I do not recommend. Pay more for better service with Farmers or State Farm.
I do not recommend. Pay more for better service with Farmers or State Farm.
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UNACCEPTABLE
This APP is totally unfair! It tracks/grades even if you are not the driver. I have noticed a decline in my rating score and I haven’t even been the driver. It is totally unacceptable and unfair that the app is like this. All other services have a device on their insured drivers vehicle. THAT is more LEGIT than a PHONE! People take their phones EVERYWHERE! This needs to be reviewed! Also the CUSTOMER SERVICE IS HORRIBLE!!! Its easy to sign up and LOOP takes your $$$$$ but to het in touch with this company after the fact! GOOD FREAKING LUCK! HORRIBLE CUSTOMER SERVICE!
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It does not work
Failed to update error shows for everything I try to do in app.
DO NOT GET!!!!
TRIED GETTING NEW INSURANCE AND ITS SO HIGH DUE TO THEN NOT REPORTING ME HAVING INSURANCE WHATSOEVER!!! YOU HAVE TO SUBMIT A REQUEST TO DO LITTLE THINGS!!! BASICALLY ASKING THEM FOR PERMISSION TO MAKE CHANGES!!! THE WORST “INSURANCE” EVER IF YOU EVEN WANNA CALL IT AN INSURANCE!! ITS ALL A SCAM AND YOURE PAYING THEM FOR FREE!!!!
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Loop
Both apps are completely trash I can’t get into this one cause it’s saying my email is already in use and the other keeps saying it can’t find my phone number it’s literally ridiculous now I have to go online to pay because I can’t get into the app to set up auto pay then I find out after I renewed they changed my policy number it absolutely stupid. Half of the time when I could get into the app everything wouldn’t work. I couldn’t pull up any of my documents or it would say “null” it frustrating especially when I absolutely need to get onto the app. Or u go online and it like jumping through loop holes to figure out wht u need cause it’s not jus one website there’s 2 I can’t stand loop insurance and then I renewed and u went up on insurance it ridiculous.
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Terrible
If I could give it a 0 I would.
Worst experience ever
App is always getting stuck and there’s no way to submit a claim as advertised. It’s impossible to open policy and ins card even though the option is there. Customer service takes weeks to get back once you are lucky enough to submit a claim. Very disappointing after all the hype and the wait for this service and app.
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No customer service or support
This is by far the worst insurance company I have ever been with. I pray everyday to speak to someone and I get put in a cue for hours and then no one ever comes on. I know if you are looking at them for insurance you are in a situation already but it is not worth it. Choose another one.
Don’t get them
If the lack of functional app/non existent customer service is anything to go by when you have a question on your policy, I’d hate to see what happens when you need to make a claim. Go some where else
Mostly Unusable
Poorly constructed. Does seem to be able to provide me with info. Claim portion does not list all the drivers on the policy.
Horrible app
For an insurance company who has you do everything on the app, you’d think the app would at least be functional. They haven’t updated our policies yet on the app, and there’s no way to call anyone or view them on the webpage even though the webpage says we have an “active” policy. Definitely getting new insurance after this. Don’t be fooled by how easy it is to set up.
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Useless
The AI Assistant is incompetent and you can hardly get an agent on the phone. It’s very frustrating being on hold for an hour when I called exactly at 9am.
Embarrassingly bad
Can see my balance, can’t pay my bill, can’t pay with ACH, can’t reach a person,22 minute hold automated system tells me to call back then disconnects, if I owned this company I would be embarrassed, especially in 2024
App and Website
I have not been able to log into my account for over a month and a half. The phone keep you on hold for about an average of 24 mins then hang up.. then they state use the app but you can’t access it. But somehow my auto pay continues without fault. I am not happy about the services that are been provided and I have had Loop for over a year now.. it’s definitely worth shopping around before signing up for their services. I can’t even speak with someone to cancel my services. I’d rate them 1 out 10.
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Horrible
The app freezes, doesn’t load half the time and is just impossible to use. Subpar insurance service as well. I will not be renewing my car insurance with loop, and if you’re reading this, I’d recommend finding another insurance provider.
The first app was FREE TO USE U PAY FOR THIS ONE! Unbenounced to you btw!
The insurance company is OK initially I downloaded the app for convenience like anyone else would and then at the renewal of my policy I was got it to download this version of the app. I wasn’t sure why it seemed the same but as soon as I put my card information in even though it initially said I would be being charged zero dollars it charged me $2.99 for the app as soon as I put my information inwithout any notification of that even though that’s not a lot of money, I can only imagine how much money they are making by doing these type of things
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Their customer service is AWFUL
I haven’t been able to contact anyone via call or text and it’s actually so ridiculous. Don’t use them they don’t care as long as they get money, but thankfully I haven’t got into an accident I doubt they’ll ever reach back to you.
Fix bugs
Pay high rates. Fix your bugs with all my money you take. Work long hours to pay you all my money I have to drive family to bank and pay you more money for work to pay you more and more for more and more insurances. High high high prices. Low low low appies. NOoO happies in sight.
