Check-in issue
Data collection error and I can not check in
Charge for nothing
They charge me $110
USD for my carry because they wanted it. The worst!!!
USD for my carry because they wanted it. The worst!!!
Luggage issues
Been using the same piece of
Luggage for years. Including carry on for ITA and other European airlines. This airline makes me check in. And the staff rude so far.
Luggage for years. Including carry on for ITA and other European airlines. This airline makes me check in. And the staff rude so far.
??
People say the app is great, I get error messages all the time
App is a game changer!!
My first trip with Lufthansa. This app made all the difference. The timely updates and text messages. Being able to find so much information made it so much easier. Highly recommend both the App and the Airline.
Win. Win.
Win. Win.
Man to Fra
Nice crew. Thank you for the chocolate!
Poor interactions
Ux is broken. Checking in the app is painful. Paying for extra baggage is super painful
Great app
Great design and very straightforward to use even in the hectic atmosphere of international travel
Convenient
Smooth transition.Timely updates
So uncomfortable!!
My original seat was blocked and I couldn’t recline it back. I got a new seat which was broken and wouldn’t recline either. For a 9 hour flight, I had to stay upright the entire time. My back and hips and injured now.
Clickbait
They sell the tickets low price on the app but whenever I tried the buy the system said you are a bot. So I just checked the website. The ticket price on the website is 200 USD more. What’s going on ? I just paid 200 USD more for a nothing.
Excellence in the Skies
The Ultimate Comfort, Service & Performance
App doesn’t work properly
I have downloaded app but it displays error with login repeatedly and will not let me login using apple iPhone, they told me to submit a report! More work for me !! I will wait for the app developer to work out the bugs
Great experience
The flight attendants are wonderful. Smooth ride overall.
Seat Fiasco
I pre-booked and paid for seat 6c and was issued a boarding pass. At some point it changed and I was told I was in seat 32c due to weight restrictions. I have a connection in Munich so booked a seat at the front of the aircraft. I am confused on this weight restriction, as you don’t know how much I weigh, how does this happen?
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Not Happy
Not happy with overall service of Lufthansa. I had issues with seat allocation, we purchased seat while booking tickets on MakemyTrip but while web check in it auto allocated seats. It’s mess between MakemyTrip and Lufthansa. They asked to show proof of purchase despite that eticket has purchased seat number. Food onboard also is not that great.
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Seat Change…AGAIN!
Not sure what happens with Lufthansa but almost every time we have a business class seat on Schengen Area flights we get moved to the back row of business. I always try to book row 1 or 2 and usually get moved back. So, I started paying attention and it turns out that several US citizens were reassigned to seats further back than what they booked, including in economy seating. I enjoy flying Lufthansa internationally and believe they do a great job but I’m starting to think they are prejudice against Americans. Will rethink my next booking.
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Crashed
App just crashes whenever I tried to launch - had to check in on website - very poor
Forgets who you are
I fly Lufthansa lots but it forgets who I am and requires me to re enter my passport information every time if fly
Check in never works
The app mostly works fine except you can never check in which is the only reason I’d ever use this app.
