Ads via notifications 👎
Enabling notifications also enables ads from Lufthansa. There seems to be no way to opt out.
The notifications for flights and the overall app are good, but enabling notifications for traveling app shouldn’t also mean that I get ads, so I leave notifications turned off.
It’s a disappointing experience.
The notifications for flights and the overall app are good, but enabling notifications for traveling app shouldn’t also mean that I get ads, so I leave notifications turned off.
It’s a disappointing experience.
Show more
Kind and efficient
They are on time, kind and quality
Mr
Great service from great crew, I love flying with Lufthansa!
Iconically insecure
The app will not allow password reset, and maybe initial login when using VPN, and just gives an error without season. Who when traveling thinks that is a good idea?
Award booking UX is terrible
As the award booking opens as a browser, first, it needs you to sign in with an email code every single time, and then it also has the browser close X prominently all the time, which makes it very easy to close instead of going back to list, and then you have to sign in again.
Awful App
Half way through a long trip and this app tells me my id has expired and I won’t get updates. Somehow I’m supposed to have memorised my log-in details which isn’t the point of an app. The password reset works on chrome but not in the app. Useless piece of garbage.
Very easy to Use
The application is easy to use, and it shows all the updated information, easy to use easy to book and easy to follow your flight.
⭐ 1 STAR — DISGUSTING CUSTOMER SERVICE AND A COMPLETE RIP-OFF!
I paid for my seats and extra luggage through Expedia when I booked my flight, and guess what? When I arrived at the airport to check in, Lufthansa acted as if I had never paid for any of those extras! I was forced to pay AGAIN for my luggage and seats just to get through check-in.
Where did my original money go? I paid for these services, yet Lufthansa refused to recognize my purchases, leaving me to pay twice for the exact same things. This is absolutely outrageous!
How can a major airline operate this way? Where is the accountability? Why are customers being forced to pay twice for services they have already purchased? And what responsibility does Expedia take for selling extras that apparently weren’t properly recognized by the airline?
This experience was infuriating, stressful, and completely unacceptable. I want my money back for the duplicate charges. NEVER AGAIN!
Where did my original money go? I paid for these services, yet Lufthansa refused to recognize my purchases, leaving me to pay twice for the exact same things. This is absolutely outrageous!
How can a major airline operate this way? Where is the accountability? Why are customers being forced to pay twice for services they have already purchased? And what responsibility does Expedia take for selling extras that apparently weren’t properly recognized by the airline?
This experience was infuriating, stressful, and completely unacceptable. I want my money back for the duplicate charges. NEVER AGAIN!
Show more
I shouldn’t need to register to get my boarding pass
The app WAS good, but the requirement to register to get a boarding pass has destroyed the functionality. I should be able to use the basic functionality without providing my personal information and creating an account
Still crashes on start up
For two plus weeks now the app (on latest version each time) keeps crashing immediately on start up. I don’t understand how a company so large can give zero attention to an unusable app like that. Do you test on latest iOS versions at all???
App is good
The app is good but only gave it 4 stars. No sort or filtering option when looking for flights.
Memnuniyet
İstanbul havayolunda billet ve bagaj teslim alanında bulunan Buse hanım çok güleryüzlü ve çok yardımcı oldu.çok memnun kaldım bir sonra ki uçuşumu da Lufthansa ile yapacağım. Buse hanımın da sizin tarafınızdan da takdir edilmesini rica ediyorum.
never recieved the confirmation
horrible ai customer service
Delays no internet
We had no internet from San Diego to Munich, the airport at Munich is very hard to navigate
Best flight experience to date
The flight itself was so smooth that it seemed to me the pilots were top notch. The flight attendants were incredibly nice and food was amazing
Horrible chatbot
Chatbot is so bad. It doesn’t work at all. Hire some product managers and engineers to fix your app!
Awesome experience
I have been flying LH since 1987 and have seen the IT infrastructure and your app evolve into what it has become today - swift, user friendly and easy to navigate. Keep it up. Best wishes.
Woodruffs
In business class, why 3 (1 dead) seats it should be 2 large seats, plus more room, This is stupidity
As bad as website
After being hung up on multiple browsers and different devices on the LH website, I downloaded the app to reserve / book my seat. The app is an exact mirror of the website and gets hung up in the exact same ways and steps. Awful. And kind of a mirror of LH in many ways. Disappointing.
One of my first choices
I enjoy Lufthansa but the passport lines at Munich avoided me to upgrade first class.
