Mailchimp Email Marketing User Reviews

Customer Experience

Positive experience60.0% of reviews
Neutral8.5% of reviews
Negative experience31.5% of reviews

~ Based on 859 written reviews from the US App Store.

What users say

Is Mailchimp Email Marketing Safe?

Mailchimp Email Marketing appears safe based on user ratings. AppsHunter Safety Score for Mailchimp Email Marketing is 98/100.

This assessment is based on 51,600 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.7% of ratings point to a safe experience
1.5% of ratings suggest some concerns
0.8% of ratings point to a risky experience

~ Based on 51,600 App Store ratings for Mailchimp Email Marketing.

Is Mailchimp Email Marketing Legit?

Mailchimp Email Marketing appears to be a legitimate app. AppsHunter Legitimacy Score for Mailchimp Email Marketing is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Love Mailchimp!!

I’ve been using this email marketing platform for over eight years and love it. They are continuously making small upgrades and improvements but they guide you through the process so it never feels overwhelming or difficult. I also love all of the analytics they provide which helps us understand who we need to reach in our campaigns. Highly recommend this marketing platform!
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No google login feature in the app

I regularly check client campaign stats from my phone but naturally, my email is one you’re “not allowed to set up mailchimp with” so I signed up with Google, there’s no log in feature for Google users on the app which feels like a massive oversight so tbh I wouldn’t know whether the app is any good or not because I can’t even get in 🤣🤦‍♀️
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Doesn’t scroll. Pointless app

Doesn’t work at all on mobile. Won’t scroll at all gets
Stuck. Terrible.

Handy for a quick change, but…

I use this phone app only occasionally. It’s nice for a quick change when I’m not near a computer. But I schedule my emails and it won’t schedule. You’ll get 5 stars when you add that feature to the app

Can’t log in with Google credentials

Log in with Google button missing! Please fix! :)

Disappointing

So many features are either not available on the mobile app or extremely difficult to use. The UI should not be so limiting in this day and age. Can’t even schedule a post to send later on the mobile app. And that’s just the half of it.
Developers - please rebuild with all the features.

Can’t resend to select audience members

Trying to resend an existing campaign to specific audience members gives an “empty audience” error, even after confirming the audience selections.

Love it

I really do love this newsletter format, its perfect.

No Google Login???

Can’t log in because I created my account on desktop with Google login, which does not exist on this app. Can’t add a password on desktop so I can log in on the app. Catch 22 makes this app pointless, for me at least.

I’m sure it works great for someone out there that can actually log in.

Completely useless app

This app does absolutely nothing you want to. You’re better off assuming it isn’t gonna work then relying on it to work and then running into the circumstance like I do where nothing will work.

Never works

Can't get a page with a log-in field. It keeps saying Whoops! Try again. I have tried again vountless times and no option works. Finally deleted it.

Compte innaccessible

J'ai créé un compte via Google et je n'ai aucune option pour me connecter avec ces identifiants sur l'application, je suis donc contrait d'utiliser la version Web qui me bloque certaines fonctionnalités.

Easy to use

I love how easy it is to use and add emails

App usage

This app is easy to use

Used to be decent, no longer works on iOS and support is horrendous

The mobile app worked fine for years, but suddenly stopped working on all my iOS devices. Takes a week to get any response from support and they keep sending out the same canned “turn your device off and turn it on again” messages over and over again. There is literally no support and this is not an inexpensive platform. I am actively looking to replace them and will never recommend Mailchimp to anyone again.

UPDATE: got a reply from Mailchimp apologizing (due to my review) for the repeat “copy and paste” support replies and asked me to email them to escalate. I did what they asked and they responded with another exact copy and paste list of instructions which they have already sent and I had already tried several times and don’t work. It’s a joke at this point, beyond frustrating. They really don’t seem to care about their customers at all. To add insult to injury, the sent an email telling me that the monthly fee is going up again. After being a Mailchimp customer for about 10 years, it’s time to find a replacement.
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No access to Google Login

I signed up via Google Login, and the app has no access to login via Google so cannot use it. Love mailchimp otherwise, but the app becomes useless without this feature.

Overpriced and outdated

I’ve been using MailChimp since 2014 and their prices keep increasing to the point they haven’t introduced any new additions or features to an already stale platform. Their prices are too unreasonable to keep using them anymore.

Used to be decent, no longer works on iOS and support is horrendous

The mobile app worked fine for years, but suddenly stopped working on all my iOS devices. Takes a week to get any response from support and they keep sending out the same canned “turn your device off and turn it on again” messages over and over again. There is literally no support and this is not an inexpensive platform. I am actively looking to replace them and will never recommend Mailchimp to anyone again.
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App doesn't work

The app no longer works! I can't login with my username and password anymore. I receive an error and have for months. I'm not able to contact support because that requires me to log into my account. The error code is "Kimp.KimpError error code 10". I keep the app updated but it doesn't even matter. Why am I paying for mailchimp??
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Almost Perfect

Really great app. My only issue is that my logo will not show up on the landing pages I generate, it only shows a blank space that reads “Logo” …yes I did toggle it on.