Helped me.
I didn’t know programs like this existed in this economy. I’m forever grateful.
Not everything
Not everything in the store is listed on this app at the Vashon Thriftway.
Okay
No monthly plan for their delivery service.
It’s my second time
Great way to shop
Amazing
Una gran ayuda para mi economía , mil gracias
Want to Love It, But Horrible Service and Dishonest Practices
We wanted to love this service, so we tried and paid for the RISK FREE $200+ membership. We placed two orders with them. Both times they missed the delivery window and we had to call to remind them that the store was closing so that they would pick up our order. After that happening twice and them getting our order wrong the second time, well after the store closed (so too late to reorder), it was time to cancel. When we tried to cancel, there were a series of dark patterns making it hard to cancel, followed by the fact that canceling in the RISK FREE period does not refund you, rather it only stops auto renewal for next year. We called to request a refund and they told us they could not refund us the full amount because we had placed two orders so those orders were deducted from our refund. We are currently trying to escalate it but their customer service is unable to do anything. That is not RISK FREE. That is predatory enrollment. You should not use this service and local businesses should avoid tarnishing their brand by signing up to be offered on this service.
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Great Experience
Best App Ever Im Able To Have A Piece When I Need To Go Food Shopping
God bless you!
This is the second time I've bought, I appreciate the excellent service you provide.
My blessings to the whole team
Please, DO NOT CHANGE!
My blessings to the whole team
Please, DO NOT CHANGE!
Terrible functionality
First, when searching for food it’s barely matching correctly. It finds 0 results for search terms with more than one word. “Mac and cheese” is completely invalid. Searching “Mac” vs “macaroni” yields completely different results. No idea how you mess that up so badly.
And then after struggling through that process to get food in my cart, submitting my address returns an invalid response. No way to enter my address at all.
And then after struggling through that process to get food in my cart, submitting my address returns an invalid response. No way to enter my address at all.
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A great help
The Mercato is such a blessing continue the good work
issues not managed at all
it does not work
App won’t load
The app sometimes would not load at all deeming it unusable
Terrible customer service
This is the second time in a couple of months that I placed an order via the Mercato app and it was supposedly delivered but nothing ever arrived. Both times it happened on the weekend when there’s no phone number for Mercato that works on the weekend. Extremely disappointing, as there’s literally nothing I can do to address this until Monday (which is too late since I needed the food this weekend). Avoid Mercato if you can.
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Won’t allow delivery
I’ve used the app before without any issues a few months ago. Now it’s not allowing me to place an order because “I must add a last name.” But it won’t save my name. I don’t know why it even needs my last name to deliver. All good, because Whole Foods also delivers.
Bugs!
The app used to work so well. But since updating the app and iOS, the app has lost some functionality. I am trying to place an order in advance, like I have done before. I get the box to select the date and time. I can click on the date, but it doesn’t let me select a time from the options available. So essentially I cannot preorder anything since I cannot choose the pickup date and time. Sadness. And I cannot get help because the support link goes to: oops The page you were looking for doesn't exist The only other support option is the AI chatbot. And it doesn’t help at all. And it “can’t understand” anything you type. Especially to ask for support or to report technical issues. Dysfunctional app and no support. No use having the app. If it would allow, it would be a ZERO STARS rating.
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Overcharges
Be careful. I ordered something and they overcharged by $15 for no reason
A GREAT EXPERIENCE!
Mike, the order manager was extremely helpful in helping me navigate the Mercato app as well as providing very thorough and useful information. My delivery person who delivered my first order was very positive and a joy to interact with as well. A grateful thank you to them both. My order fulfillment was spot on. All in all a great experience! ❤️🙏🏼❤️
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Happy with this help
Love this program app all of it
To Marcado
Absolutely Grateful
Grateful ✨
Convenience afforded for grocery shopping with many variety of food choices especially for seniors. Thank you so much . It’s such a great help. God bless!
