Problems with app
My ap never works
Scam
Stole all my money and didn’t give it back istg
Transferring money
Transferring money takes far to long. It’s digital and should not take 2- e days. Needs to be made immediate.
Horrible customer service
Horrible customer service! I had $260 taken out of my account that I never approved. Disputed it, never was resolved and was told my money would be put back onto my account within 10 business days while they investigate. No money and nothing resolved. So basically, they lied, let me be robbed and did nothing.
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Trash
They put daily or weekly limits on YOUR MONEY. If I have money in my account I should be able to use it whenever I want no matter how much I use it. If you get issued this card don’t even bother setting it up
Unrealizable charge at IHOP
This was not a purchase I made I would like to dispute it and get a refund
Transfer money
Transferred money two days ago and still waiting for it to go into my main checking account. This sucks.
Worst banking app
It’s always something with this dang app. Not letting me use faceid, or sign in with my actual password, the app crashing when signing in multiple times in a row, holding odd amounts of money on some purchases (seemingly random), letting me log in but the page not fully loading. And every update just makes it worse somehow??? Like maybe one thing will be fixed but then there’s another new issue or a preexisting one gets worse? It is baffling to me that this app has 4.2 stars at the moment?! The only reason I even gave it 2 is because the one time I had to call actual customer service the guy was extremely nice and helpful. So. A+ on for that one thing I guess.
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Stay away
Worst app stay away, worst costumer service
Kinda hard to get your money
You know it’s hard to make get your money and use it when your card is always deactivate it all the time
Terrible
I could not access my money. I tried to call the number on the back, but I didn’t recognize my card number or my Social Security number and there’s no other options to get a hold of anybody every time I try to get a hold of them that says call the number on the back.
Complaint
The app tells me to call the number on the back of my card to replace my LOST card. How exactly am I supposed to do that if the card is lost? Who designed this, dumbass?
App sucks
This app is frustrating. I updated the app and can no longer open it. All I want is the balance on my card but I get a “Something went wrong, please try again later” message and I have been trying for 2 days. This isn’t the first time this happened, and I’m quite sure if it starts working again it will happen again. There is no app support- try pressing the “app support” link and you get brought to a website where there is no info on how to get app support. There is no way to call or message them. I really wonder why they have a rating over 4 stars because most of the reviews are only 1.
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CANT ACCESS MONEY
these people need to sued into oblivion. I cannot create an account because their sign up flow REQUIRES you to set up 2FA with your phone, but these morons can’t set that up properly apparently. They send a blank message. You cannot skip this. I can’t access my money. I can’t transfer. They’re criminals and need to be thrown in jail.
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Barely works
This app is the worst
Name changing and new card
I’ve been emailing fax my information for I could have my name changed on my car and for them to send me a new car been doing this for three months and I hasn’t get a response back. I’m very disappointed because I can’t use my car because mine expired, and I illegally by the state of New Jersey. I changed my last name. And there hasn’t responded to me at all. Not sure what else to do.
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App hasn’t worked in weeks
App hasn’t worked in over 3 weeks, it keeps saying cannot process and to try again later. Even after updating
Too many emails
I don’t need 3-6 emails per day telling me my balance.
Horrible way to manage benefits
Their security AI must be named Gold Digging Trophy Wife because it tries to block every transaction like it feels entitled to your money and you should never be allowed to spend any of it. I spend far too much time on hold with customer service to get my card unlocked because I tried to use it.
Terrible banking app
What a terrible banking app. Figures, because it’s tied to the government for paying out disability. 5 security questions….. really? That’s a bit much. Then I go to do a money transfer after waiting almost 6 weeks with no income and then after you submit the transfer it tells you 2-3 business days. No I have to wait even longer to get paid after 6 weeks. I should’ve expended this because again it’s used by the government
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