Recommended
This gives you ease of payment, feels like a local.
The convenience fees is a little too expensive.
The convenience fees is a little too expensive.
Extremely Slow Customer Support
There is no phone number whatsoever for customer support and then my transaction got in a pending state and then they were not ready to release my transaction for three business days and this was a significantly large transaction where I was trying to buy an item from India and it got stuck and nobody even told me that there was a daily limit of one lakh and then monthly limit of two lakhs so without knowing all this it’s an absolutely hard time that I’m getting right now.
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Poor Quality
Make more light weight.
Great
Superb experience
A must have option for non-Indians travelling here
This app makes payments really easy and simple. Works in 99% of vendors and shops that I have encountered this trip but please keep some cash in hand for those that don’t.
A waste of time
Mony says “use it like a local” but that is completely untrue. I could not use it for paying individual traders like Rickshaw Drivers or fruit sellers, I could not use it to transfer money to a friend in India, and I could not use it to stream a film online. In fact the only places I could use it were big shops where they always have cash and change! Completely useless and a waste of time. What is more they threatened me with low usage fees and account closure fees. Overall a bad experience.
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Failed my first transaction
The app has failed for the first transaction and deducted the money. They cannot even process the return after 7 days. It is really disappointing. I would rather go with different payment methods.
So helpful for traveling India!
I love this app! It was such a life saver while traveling India on a tourist visa
Only UPI for foreigners
Shame it only works for business as so many traders have personal accounts. Aside from that it works well, charges are a little steep but easier than cash.
Great but not without issues
It’s fantastic to be able to use UPI as a visitor to India. It enables a huge host of options since UPI is the standard for payments.
The obvious limitation is that personal UPI is not available… this is not an issue with Mony but rather the regulatory restrictions for foreigners.
Pros:
- good interface
- easy onboarding and KYC
- ApplePay for top up is painless and it’s nice to not have to enter credit card info
- very quick refund on failed payments
Cons:
- app has a lot of network dependence and is sluggish as a result. Really needs to open and be ready to make a payment in 5 seconds!
- doesn’t scan all QR codes. Had to decrypt the UPI ID myself and enter it directly
- fails to make payments even for many company UPIs. This unpredictability seriously undermines the reliability.
- fees are quite high
The obvious limitation is that personal UPI is not available… this is not an issue with Mony but rather the regulatory restrictions for foreigners.
Pros:
- good interface
- easy onboarding and KYC
- ApplePay for top up is painless and it’s nice to not have to enter credit card info
- very quick refund on failed payments
Cons:
- app has a lot of network dependence and is sluggish as a result. Really needs to open and be ready to make a payment in 5 seconds!
- doesn’t scan all QR codes. Had to decrypt the UPI ID myself and enter it directly
- fails to make payments even for many company UPIs. This unpredictability seriously undermines the reliability.
- fees are quite high
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Very handy
Works in 95% of situations apart from local taxi apps, only Uber works but still very useful
Silently charges your account without permission
Initially I thought this app was good, but if you’re a tourist avoid them. If you don’t immediately withdraw your money once leaving India they will silently drain your account of whatever money you have in there without telling you. This is basically theft and exploitation knowing most tourists won’t open the app much once not on holiday.
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They charge to deactivate account.
They charge if you do not use the account and also when you deactivate it.
Incredibly useful as a traveller
Simple and intuitive to use, works at almost every restaurant or store
Frequently Unreliable
When this app works as intended, it is truly excellent. Unfortunately, however, it is frequently unreliable. From taking forever to load, irrespective of the quality of my connection, to forcing me to login afresh and repeat telephone number verification at point of sale, I find myself spending significant time shrugging my shoulders and apologizing to vendors and people waiting on queue behind me. Sometimes I simple lost patience and pay in cash. It really shouldn't take ten minutes just to spend ₹100
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Very convenient!!!
I love the app. Works seamlessly for me. They texted me when I landed and within a day I was good to go so not immediately as I wanted but not bad! And using it is so easy I love that! But I do think they could charge less than 3.5 percent?? Can’t they do it for like 1-2 percent? Or can someone else? That’s why I give 4 stars - little bit of gouging on us I feel.
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Only app all online UPI
Upload passport and evisa a day later approved. I tried three other apps this is the only one that worked without driving to a bank
Best
Best wallet to use payment in India
Can’t use it to pay rickshaws
The only reason I got this was to pay the hardest things to find cash for - rickshaws! But despite Mony saying you can use it for uber, you can’t.
Every time I tried to use to pay for anything it’s always a personal upi, so it doesn’t work.
Every time I tried to use to pay for anything it’s always a personal upi, so it doesn’t work.
Lots of money issues
We have had a lot of issues with this app. I believe their systems are not fully ready to account for all situations.
Lots of times payments will get declined without any explanation.
Sometimes, payment will be declined and refund won’t make it.
If you return a product, the refund won’t make it back.
Support is an AI chatbot, which is trained well for generic queries but not such complex matters. I am waiting for them to get back to me on multiple matters. I am in-terms that my money is gone.
For NRIs I would recommend to proceed with caution, keep minimal money here, try to use cash or credit card where possible.
Lots of times payments will get declined without any explanation.
Sometimes, payment will be declined and refund won’t make it.
If you return a product, the refund won’t make it back.
Support is an AI chatbot, which is trained well for generic queries but not such complex matters. I am waiting for them to get back to me on multiple matters. I am in-terms that my money is gone.
For NRIs I would recommend to proceed with caution, keep minimal money here, try to use cash or credit card where possible.
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