Horrible app and customer service
⭐☆☆☆☆ (1 Star)
I downloaded MONY because it was marketed as an easy way for international visitors and NRIs to use UPI in India. Unfortunately, my experience has been the exact opposite.
The app charged me inactivity fees simply because I wasn’t using it between trips to India. That makes little sense for a product designed for people who travel internationally and may only visit once or twice a year.
When I actually needed the app during my latest trip, it barely worked. Transactions failed, I couldn’t transfer my own money to another personal UPI account, and I had previously been charged for a failed transaction that was never properly resolved.
To make matters worse:
* Customer support is slow and mostly automated.
* WhatsApp support just redirects you back to the app.
* It’s difficult to view transaction history.
* I ended up losing thousands of rupees because of the app’s policies and limitations.
If you’re an international traveler looking for a reliable UPI solution, I’d strongly recommend considering other options. A financial app should make accessing your money easier—not harder.
I will be closing my account and cannot recommend this service based on my experience.
I downloaded MONY because it was marketed as an easy way for international visitors and NRIs to use UPI in India. Unfortunately, my experience has been the exact opposite.
The app charged me inactivity fees simply because I wasn’t using it between trips to India. That makes little sense for a product designed for people who travel internationally and may only visit once or twice a year.
When I actually needed the app during my latest trip, it barely worked. Transactions failed, I couldn’t transfer my own money to another personal UPI account, and I had previously been charged for a failed transaction that was never properly resolved.
To make matters worse:
* Customer support is slow and mostly automated.
* WhatsApp support just redirects you back to the app.
* It’s difficult to view transaction history.
* I ended up losing thousands of rupees because of the app’s policies and limitations.
If you’re an international traveler looking for a reliable UPI solution, I’d strongly recommend considering other options. A financial app should make accessing your money easier—not harder.
I will be closing my account and cannot recommend this service based on my experience.
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Money Stuck, No Customer Support
Very disappointing experience. Customer support was responsive only until I loaded money into my wallet. After that, they stopped responding altogether.
I loaded ₹10,000, but not a single merchant QR code has worked for me. I’ve reported the issue multiple times through their support channels and have received no meaningful response or resolution.
Based on my experience, it feels like I was misled into loading money that I couldn’t actually use. I cannot recommend this app until they improve both their payment reliability and customer support.
I loaded ₹10,000, but not a single merchant QR code has worked for me. I’ve reported the issue multiple times through their support channels and have received no meaningful response or resolution.
Based on my experience, it feels like I was misled into loading money that I couldn’t actually use. I cannot recommend this app until they improve both their payment reliability and customer support.
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Everything seems normal
Read more reviews…this app seems scammy!!! Damn, put a bit of money in this and they’re charging for maintenance?!?!? As a tourist I would avoid this app!!!
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Everything seems normal, snappy, some funky ui but nothing blockers. The have promos but you can’t use it because it reached it limits. However nowhere there’s a limit disclaimer. Note: I have not ever used the promo, I’m assuming it’s first 10 or something stupid like that.
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Everything seems normal, snappy, some funky ui but nothing blockers. The have promos but you can’t use it because it reached it limits. However nowhere there’s a limit disclaimer. Note: I have not ever used the promo, I’m assuming it’s first 10 or something stupid like that.
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Worst app ever
Does not work most of the times - says invalid merchant and does not allow QR code scan. Worst experience ever.
App not working all day
All day I’ve tried multiple merchants to use the scanner to pay for items, including a hospital, a big brand grocery store and the Blinkit app. Nothing is working and the app support help AI is not working at all. No response or assistance. No where to speak to a human for help and my money is stuck on this app!!
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