Exceptional App
Very easy to use
ONIT.Y not “On it”
i hate the change, the app is always down, i can never get through to speak to anyone. worst customer service i have ever experienced. can’t even start to speak to the escrow deptartment. i wish they would sell my loan so i can be do e with them.
Horrible
Awful to navigate def needs improvement very disappointed
Efficient
It makes paying smooth and efficient. Love it. Especially with the Face ID option
Love it!
Super easy to understand. Always easy to understand. Clear messages and information. I have been VERY VERY pleased with the experiences we have had with Onity fka PHH mortgage. The transition seems to seamless on my side.
View
App condenses all words and does not adjust to screen
App sucks
This App sucks. I have been trying to create an account for over a week
Payment through app
Why can’t I make a payment through the app?
Great App!!!
Great App ,easy to use!!!
House
Very easy use convenience
Good
Easy to use
My payment
Very easy to use
A+
Very easy to make a payment it makes everything so much better
No option for partial payments
I have spoken with the company multiple times about allowing half payments online/app, and they refuse to make it possible, claiming they don't accept half payments because their system doesn't permit it. However, there have been several occasions when we paid half via bill pay with our bank, and they accept and apply it to our account every time. It just takes longer because it is sent via mail. They need to help their customers by adding this feature, especially since it gets them their payment much faster than waiting for a check.
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Terrible
This site is terrible so far
Life saving!
PHH mortgage has worked with me in a time that felt almost hopeless to me when I lost my job. It has taken 5 months to find a position. But thankfully PHH mortgage worked with me in a way that allowed me to keep my home. I give thanks to PHH and the glory to God for making a way.
Corporate Cautions
The corporate staunch feel in every interaction that I have experienced was draining of time and energy. I needed to complete a simple task and I hit road block after road block and left the experience feeling frustrated with the app, the website and the customer service experience via phone. I will not be using this mortgage company moving forward unless things change with an upgraded customer service experience.
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hjrohr
you really need to figure out how to apply the payments correctly; as well, the payment source needs to be able to be selected just before submitted; and not well before selecting the option to make a payment… where’s the logic in that? wtf
Improvement
This is the first time ever getting an actual confirmation after paying. The wheel just spins and spins and finally I just log out! Well today I actually got a confirmation after paying…big improvement on the site.
Success
To great success always!
