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Motel One

Motel One

by One Hotels & Resorts AG 2010

657 ratings
58 reviews
🌟 Lifestyle
✈️ Travel
Free

Details

Released
September 7, 2010
Updated
July 30, 2026

Features

Developer

One Hotels & Resorts AG 2010
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About

This app serves as a personal travel companion for hotel bookings, offering exclusive benefits like a 10% discount on all bookings. It allows users to discover deals, find last-minute rooms, manage reservations, and utilize mobile check-in and room key features for a seamless experience.

✓10% member discount on bookings
✓Exclusive beOne deals
✓Find last available rooms
✓Manage reservations
✓Quick Check-in
✓Mobile Key functionality
✓Hotel search and route planner
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What users say about Motel One

Reviews of Motel One are mixed: the Travel app is rated 4.8/5 from 657 App Store ratings. What users like most: easy to use, stylish design. Top complaints: app keeps crashing, reservations not appearing. Summarized from real user reviews.

Positive things

  • 👍Easy to use
  • ✨Stylish design
  • ✅Functional and clear
  • 🚀Quick booking process
  • 📱Great mobile app
  • 🌟Excellent service
  • 💡Mobile Key feature
  • 💯Good value for money
  • 👍User-friendly design
  • 🌟Amazing hotel chain
  • ✨Beautiful and intuitive
  • 💯5-star hotel service

Negative things

  • 🐛App keeps crashing
  • ❌Reservations not appearing
  • 💳Credit card needs re-entry
  • 🏠Address needs re-entry
  • 🚫Incompatible with older iOS
  • 💳No Apple Pay
  • 🐛Check-in issues
  • 🐛Cannot add existing reservations
  • 🐛Cannot change reservation details
  • 🐛Cannot redeem voucher
  • ❌No fridge in room
  • ❓Price inconsistencies
  • 📧Cannot add bookings with different email
  • ⚖️Different prices on different devices
  • 🐛Poor functionality updating reservations
  • 💳Amex not accepted
  • 🐛Server connection failed
  • 🐛App freezes
  • 🐛Cannot register on iPhone
  • 📱Not iPad compatible
  • 💡Wallet missing
  • 🐌Slow loading
  • ❌Cannot change country
  • ❌Dummy text in news section
  • 🐛Server is down error
See all reviews

What's New in Motel One

8.1.1

July 30, 2026

With this app update, guests can now use their phone as their room key via NFC after a successful online check-in. This feature is currently available exclusively at Motel One Munich East-Side, with more hotels following soon. We've also made a number of bug fixes and improvements.

More

User reviews

Most RecentHighest RatedLowest Rated

App look like the trash

Can’ t log in if you book other web site
LLtk26

Poor

What a carry on, kept saying there was a problem and try again, I then ended up with multiple rooms.
Really poor app
MTMark King's thumb

Totally useless

Reservations never ever appear in the app and there’s no way to make them appear.
LLisaSimpson2015

So easy to use !

Now travelling for leisure weather than work I’ve returned to Motel One - always great quality and app is super easy to use and support is always available !
DDonkers19

Great mobile app

Easy, clear and effective
RRickie887
See 53 more reviews

Developer apps

myOne - Motel One
myOne - Motel One

by One Hotels & Resorts AG 2010

🌐 Social Networking
Free
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User experience

🐞

Reported Bugs

25 issues

Reservations never appear in the app

Bug

Credit card needs to be entered every time

Bug

Address needs to be re-entered despite being saved

Bug

App requires iOS 16, preventing older iOS users from accessing

Bug

No Apple Pay option

Bug

PayPal integration is not clean

Bug

Check-in process fails and details are incorrect

Bug

Cannot add existing Motel One reservations manually

Bug

Unable to change minor reservation details

Bug

No provision to add voucher codes

Bug

Cannot redeem breakfast voucher on the App

Bug

WiFi connection issues on MAC

Bug

App cannot handle adding bookings with an email address different from the account's primary email

Bug

Different prices shown for the same reservation on iPad vs. iPhone

Bug

Poor functionality when updating reservations; system does not recognize reservation number and email

Bug

Server connection failed errors

Bug

App freezes

Bug

Cannot register for the app using an iPhone

Bug

App not functioning properly on iPad

Bug

Wallet integration is missing

Bug

Slow loading times when viewing booking details

Bug

Cannot change country during booking

Bug

News section still has dummy text

Bug

Reservation results in 'server is down' error message

Bug

Back button restarts reservation process from scratch

Bug
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Requested Features

12 requests

Add Apple Pay back

Feature

Improve PayPal integration

Feature

Allow adding existing reservations

Feature

Allow changing reservation details

Feature

Provide a way to redeem voucher codes

Feature

Add option to add another email address to account

Feature

Allow guaranteeing bookings with credit card later

Feature

Allow cancelling/extending/shortening individual rooms within a group booking

Feature

Add Wallet integration

Feature

Improve app compatibility with older devices/iOS versions

Feature

Allow users to select gender beyond Mr/Mrs

Feature

Fix country selection bug

Feature

FAQ

What does the Motel One app do?

The app acts as a personal travel companion for booking stays at Motel One and The Cloud One hotels. It provides exclusive member benefits, including discounts, deal discovery, room booking, reservation management, and mobile check-in/room key functionality.

What are the key features of the beOne App?

Key features include a guaranteed 10% discount for beOne members on bookings, access to exclusive beOne Deals, the ability to book the last available rooms, free cancellation up to 6 PM, quick check-in, and the mobile key functionality to open room doors at many hotels.

Is the Motel One app free to use?

Yes, the beOne App is free to download and use. It is part of a free beOne membership program that unlocks exclusive benefits and discounts when booking through the app or the Motel One website.

What hotels can I book with this app?

You can book both Motel One and The Cloud One hotels worldwide through the beOne App. The app provides information about individual hotels, including their rooms and amenities.

How does the mobile key feature work?

The Mobile Key functionality allows you to use the app as your room key for many of the hotels. This feature enables you to bypass the front desk and directly access your room, saving time during your stay.