Looking for something like Mt. Vernon CONNECT? We've analyzed 10+ similar apps to help you find the best alternative. Each app is compared by ratings, features, and real user reviews, so you can make the right choice.
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Easily and securely manage your Astound services. Pay bills, check account balances, view past statements, and set up automatic payments. You can also track technician arrival times, manage phone call logs, and access voicemail.
What We Love
π Allows bill payment
π Can set up autopay
π Can enroll in text notifications
Room to Improve
π App crashes on launch
π Blank screen on login
π No modem/router management
π No service status or outage reporting
π Inconsistent billing and price increases
π Poor customer service
π App lacks basic VOIP features
π Website inaccessible via Safari
π Cannot download statements
π Does not allow autofill
π Misleading advertised prices
π App is just for billing
π No access to account details
π Cannot add or modify services
π Cannot configure modem
π Previous app version had more features
π Cannot check internet speeds
π Cannot reboot modem
π Cannot access voicemails
π Account locked error for voicemails
π Double charging and stealing money
π Random price increases and outages
π Long hold times for cancellation
π Rep hung up to avoid bad review
π Impossible to get cancellation receipt
π App is useless for account/billing
π Cannot sign in or see app function
π Shoddy equipment since rebranding
π Billing department issues
π Apps and website do not sync
π Service getting slower
π No effort to retain loyal customers
π Error box for voicemail PIN
π No list of incoming calls
π Promised price differs from bill
π 24/7 hotline unanswered
π Voicemail PIN error
π Blank screen on app entry
π Cannot see balances or report outages
π Foreign agents with poor comprehension
π Internet speed much lower than advertised
π Unprofessional and greedy company
π No resolution from review emails
π App only provides billing and statement info
π Lacks modem speed and health info
π Deceptive practices and unfair charges
π Price hikes without notice
π Disconnected mobile phone for service interruption
