Está inentendible e inprcesable
Para que los usuarios puedan resolver por sí solos.
Tap to call doesn’t work.
Tap to call doesn’t work and can’t find a number listed on it. The app is difficult to use but so is the website.
Why does this app need to be updated every other day?
This app is ridiculous. It’s always needing to be updated. It’s really hard to navigate and super confusing. Horrible!!
Extremely hard to use
This application is not well-made, it’s extremely hard to use.
Not user friendly
Not user friendly
Not a good app
It isn’t a good app when I have to make two accounts to merge us as family so I can see all of our claims. It’s just ridiculous
Won’t sync
After following the instructions it won’t allow me to sync my iPhone to the app for the step counter.
Useless
It's not a great app. It's not simple to use, and it just takes you to the website anyway. It's a useless app.
Log in
I can’t even get an account set up.
Broken App and Bad Service
Submit the Find a Specialist form and they never respond. Tap the Call button in the app and nothing happens. The app literally does nothing. I pay them hundreds of dollars a month and they don’t respond and their app is broken.
Annoying
Easily the most annoying thing about this app is how often they roll out updates and that they won’t let you use the app until you have. There are other issues like sometimes documents don’t show up. Duplicates of things will show and claims don’t update.
Most difficult App
I have never used a more difficult app in my life. This insurance is ridiculous. If it was not forced on us by employer we would never have picked it up. We are stuck with it and to upend our medical items and have to play shell game again is frustrating. Our daughter gets an infusion every 8 weeks and we now have to hunt for a provider that will take this insurance. She was perfectly fine with her choice of provider and now we cannot use them. If government could do the THING in our favor that would be to get healthcare under control and slap all the insurance companies into line.
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horrible
you can’t access the button to submit information because the keyboard stays up no matter what you try so it is useless
Terrible app
This is one of the worst apps I’ve ever tried to use. I signed up for an account, but it wouldn’t let me get past the member ID/Soc sec login.
The soc sec login doesn’t pop you out of the number keyboard to click next. It’s comical. I couldn’t sign in via membership ID because they haven’t sent the card yet.
After numerous hurdles,I found a customer service support page, and it said to call the number on the back of the card.
Since we don’t have the card, we can’t use that number.
The soc sec login doesn’t pop you out of the number keyboard to click next. It’s comical. I couldn’t sign in via membership ID because they haven’t sent the card yet.
After numerous hurdles,I found a customer service support page, and it said to call the number on the back of the card.
Since we don’t have the card, we can’t use that number.
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Garbage App
Don’t waste your time you will only get to the part where they need addition info to verify your identity and it crashes.. and yes my phone is updated.. your app is garbage ..
Terrible
Can’t verify my account because this app is so poorly done. The verification page will not allow me to scroll down to submit.
Cannot enter phone number
OK app, but cannot enter phone number in balance billing section. Email is prefilled, but keyboard just disappears when trying to input phone number. This is a required field for this function. HELP!
Horrible right at the start
This is a terrible app. Super frustrating and not functional. I have had a glitch freeze or non functional issues at every step so far and it won't even let me finish as the pop up keyboard blocks the finish button. New insurance and nothing but problems
Finding providers
The link to find new providers does not work, so back to calling each office and checking myself. I keep thinking they’ll fix it with the next update, yet it never happens. Pay for better software developers because whatever you’re using ain’t it
Won't let me log on
I got all set up the first time and now I can’t get on. It just has me try to verify my email every time I logon and I can’t get on.
Bleh Meh Eh
Not user friendly, glitchy, does give info actually needed, not updated often with accum info. Not great, not good, barely meh
