Not apple health friendly
Response from developer
Thank you for this feedback. The most common cause of the app not continuing to sync is if the Wellworks app is completely closed on your phone. If the Wellworks app is left open, at least in the background, and if background app refresh is enabled, participants' data generally syncs consistently. If you are already leaving the app open (at least in the background) and have background app refresh enabled, please call us at 1-800-425-4657 or email us at ww4uappdev@wellworksforyou.com so that we can troubleshoot this further.
App broke after update, working after latest update
Update: Everything back to working after the 3.7.26 update. Thanks to the developer for the response.
Response from developer
We apologize for this issue with version 3.7.25 of the app crashing. Yesterday, we released version 3.7.26 that addresses the issue that was causing the app to crash.
Apple Watch Syncing Is Unreliable
Response from developer
Thank you for sharing this feedback with us. The preferred path is syncing your Apple Watch with the Apple Health app on your phone, and then syncing your Apple Health app with the Wellworks app. Please ensure you are following the steps in our sync guide, available in the app -> main menu icon in upper-left -> Devices -> Sync other devices. It is especially important to ensure background app refresh is enabled for the Wellworks app and that you leave the Wellworks app open, at least in the background, in order for data to sync routinely. If you have followed these steps and are still experiencing sync issues, please call us at 1-800-425-4657 or email us at ww4uappdev@wellworksforyou.com so that we can review your setup in greater detail. Thank you.






