My Cirro appears to be a legitimate app. The AppsHunter Legitimacy Score for My Cirro is 85 out of 100 points across 7 verification signals from App Store and developer data.

My Cirro User Reviews

Name: My Cirro
Rating: 4.8 (915 reviews)

My Cirro

US RETAILERS LLC

🔧 Utilities

💼 Business

Customer Experience

Positive experience34.8% of reviews

Neutral4.3% of reviews

Negative experience60.9% of reviews

~ Based on 23 written reviews from the US App Store.

What users say

Summarized from real user reviews of My Cirro. Based on 915 reviews and a 4.8/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Utilities app.

Positive things

💡Easy to use app
💡Useful for tracking energy usage
👍Provides clear charts and graphs

Negative things

🐛App is consistently broken and not working
🐛Login issues and errors
⚠️Overcharging and billing issues
⚠️Slow and unresponsive app

Is My Cirro Safe?

My Cirro appears safe based on user ratings. AppsHunter Safety Score for My Cirro is 95/100.

This assessment is based on 915 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.9% of ratings point to a safe experience

0.4% of ratings suggest some concerns

2.6% of ratings point to a risky experience

~ Based on 915 App Store ratings for My Cirro.

Is My Cirro Legit?

My Cirro appears to be a legitimate app. AppsHunter Legitimacy Score for My Cirro is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Electric

Was very easy to access and pay

jennifer540

3 months ago

Response from developer

Hello jennifer540! We're glad you're enjoying the app. Thank you for being a Cirro Energy customer!

Thieves!

This company stole money out of my account by overcharging me and will not refund it. Will be filing a report and finding another energy provider. 😡😡

Dsmith54

8 months ago

Run! Do not use this company

I really regret choosing this power company without thorough investigation. They are just like fraudsters. My electricity bill is outrageously high every month, and sometimes I receive two different bills in one month. My monthly electricity usage is usually around 1,500 watts. There were several months when they charged me over 400 or 500. The electricity usage is the same every month, but the bills vary greatly.

Gaoyuan1987

a year ago

Response from developer

Hi Gaoyuan1987, thank you for reaching out to us. We're sorry to hear about your negative experience relating to your bill. Please reach out to us at 1-800-MY-CIRRO with your account details and any additional information so our team can assist. Thank you for being a Cirro Energy customer and we look forward to hearing from you.

Pointless

Every time I try and login it sits in the loading screen and never moves past it. I deleted it, redownloaded it, I got to login once, and after that it did the exact same thing. Completely pointless.

Shellrdz

2 years ago

Easy App

I love it

Trenavius

2 years ago

Response from developer

Hello Trenavius, we greatly appreciate your positive feedback! It's fantastic to hear that our mobile app has met your expectations! We appreciate you for being a Cirro customer.

Love this app!

Very simple and user-friendly. I love this app.

sarai o

2 years ago

Response from developer

Thank you sarai o, for the positive review! We appreciate you for being a Cirro customer and using our mobile app. If you have any friends or family who might also enjoy our app, please feel free to spread the word!

App needs updating BADLY!!!

I cannot use the app because it says I have multiple accounts. I previously had an account at an address I no longer live at with Cirro about 8 years ago which is inactive. I signed up to switch service from another provider at an address I have been at for 3 years. I now show 2 accounts, one active and one inactive, which I am assuming are linked due to personal information. I called customer support and there is nothing they can do to correct the issue. I am unable to contact the developer or report an issue with the app. Come on Cirro, you can do better!!!

Charger66x

2 years ago

Response from developer

Hello Charger66x, Thank you for your feedback. We continuously make improvements to our mobile app to optimize performance for our valued customers, like you! We are sorry that you experienced the issue you described. We would like to learn more so that can better assist you. We're confident we can help. Could you please contact us directly at 1-800-692-4776 or service@cirroenergy.com so that we can work together to solve this issue? Thank you.

Why so slow?

Your app is painfully slow.

Drexalexander

2 years ago

Response from developer

Hello Drexalexander, Thank you for your feedback. We continuously make improvements to our mobile app to optimize performance for our valued customers, like you! We are sorry that you experienced the issue you described. We would like to learn more so that can better assist you. We're confident we can help. Could you please contact us directly at 1-800-692-4776 or service@cirroenergy.com so that we can work together to solve this issue? Thank you.

The Good, the bad, the ugly

Cirro can be the most amazing electric company out their to work with. They are affordable most of the time and have the best employees you can imagine. But every so often you get that one employee that you would rather shoot yourself in the head. Rather than to deal with Cirro. I’ve had a handful of employees that made me look for other electric companies. But then you get someone from that 75% amazing and stick with them. 75 % of Cirro are some of the best in the business. But that 25% man they could kick rocks. So all in all. Cirro is for me.

hhhhjvgbbjbn

2 years ago

Response from developer

Thank you for the positive review! We appreciate you for being a Cirro customer and using our mobile app. We sincerely apologize for any customer service experiences you may have had that have been less than ideal, we'd like to hear more about that so we can make it right. Please reach out to us at anytime at 1-800-692-4776 or service@cirroenergy.com -- Again, thank you for choosing Cirro! We value your feedback.

Disappointed

This app is terrible it shows no information nothing works probably

Jennisal1920

3 years ago

Response from developer

Hi, we are sorry to hear that you are having issues with our app. We'd be happy to take a look into this for you. For further assistance, please email us at service@cirroenergy.com, thank you.

Good app

Let you track your energy use, except sometimes it won’t log in.

DYFN63

3 years ago

Response from developer

Sorry for the trouble you are experiencing with our app. For further assistance, please email us at service@cirroenergy.com, thank you.

Broken

The app is consistently broken. Error9 at login makes it completely unusable. You’d think they’d want it to work since people can pay their bills from it!

@PaulGriffin

3 years ago

App is still broken

Didn’t work for a few months, an update fixed it. Now it’s not working again. Customer service never got back with me for any of my issues, not even once. What a joke.

Zombieplanter09748857437

3 years ago

Error when logging in

When I try to log in all it gives me is an error 9. Code I reported it on the app and other places and like nothing is being done about it I switched to this company for its app and web page to be like this 🤦🏼‍♂️ can’t even log in to pay my bill

Sliiiver

3 years ago

Sharon Still

I love the app and highly recommend your electric company. You’ll have the cheapest rates around. Thanks, Cirro .

yonts65

3 years ago

No longer usable

For some reason I have my active account and some very old inactive account tied to my login. Since the latest app release, I can no longer use the app because it says I have multiple accounts, even though only one is active. I contacted Cirro and they said they can’t remove accounts from a login, even if it’s inactive. So now the app is useless for me.

BurntPotatoes4

3 years ago

Not working

Please fix the app or online account! Not working

Sanasa

4 years ago

DOES NOT WORK

Every time I log on the app it attempts to log me in and then kicks me out. This is so frustrating! I have had the app for over 2 months and I have never been able to log on the app to check my account.

Eaher1006