What’s the Purpose
Why would I upload all of my documents and important information into this slow, unusable, extremely janky app when it doesn’t even go directly to the community, nor allows me to pay? This is ridiculous and disappointing. Also, fix your tone. I shouldn’t have to become indignant with a representative to get an email resent. Why would you get annoyed with a customer who can’t find an email from an unfamiliar address? Upsetting.
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Error code when logging in
Tried to login several times and there’s an error code
Overall bad app
This app is just horrible. The log in is clunky and bad. Requesting service is so user unfriendly. The whole thing just needs to be remade… 0/10
Pointless App
Constant have to log in and verify phone number, notifications are extremely delayed, and unable to edit some of your personal information. This app is a joke and needs to be taken down or updated and fixed.
ABSOLUTELY AWFUL
I try to log in with my exact credentials. It sends a code to my phone, I type the code in correctly, it then returns me to the log-in page all over again. This is the worst app I have ever used. Must be Indian coders.
Simply just bad UX!
This application lacks thoughtful design in consideration of user experience. 1) Despite my extended use of this application, it continues to prompt for account and device verification. The login process involves numerous steps, which could be simplified with the implementation of biometric login. 2) For example, the 'service request' page would benefit from the addition of a 'back' button on each page or subpage for easier navigation. Incorporating features such as swipe back or forward would enhance user experience. 3) It is recommended to eliminate unresponsive tabs in the navigation menu, such as 'resident offers'.
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Can’t log in
Simply returns to login page. Engineering and product team: this bug is unacceptable. Please fix right away.
These ppl deserve prison
This thing will systematically charge invalid late fees of $38.. multiple times a month. And the landlord (Park West / Equity Residential) refuses to give you back your money. They are a bunch of scammers and are working in bad faith. DO NOT SIGN ANY LEASE THAT USES THIS
Decent App with Poor Auth workflow
Over a year ago they switched to Microsoft Auth which forces you to enter credentials and sometimes 2FA on the same device every time you open the app.. Entering credentials is not the issue, multiple unnecessary clicks till you see the actual app is. This kills the user experience, i often spend more time logging in than actual thing i opened the app for. Why not use FaceID instead of this?
Having said this, i do love the community features and ease of creating service request despite its bad UI.
Having said this, i do love the community features and ease of creating service request despite its bad UI.
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Worst App on my Phone
I’m assuming the developers are either children, or in school to learn how to develop an app. Nothings works. Login is ridiculous, 10 steps, cannot save login info, etc. app does not display correctly on a new iPhone running latest iOS. Although, one could argue that the app is on par with the properties managed by Equity Res. 1 star is overrated, because you cannot give less.
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What a joke
So many issues with this app. For starters, why does it log me out every time I close the app. Doesn’t offer the option to keep me signed in, nor does it allow me to log in via Face ID. Pages take forever to load. There’s no back button or right swipe gesture support. Hamburger button completely disappears when you scroll, so you have to scroll to the top every time you need to open the side navigation bar. Overall a really janky experience.
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Terrible update
It’s been a while since they updated and now it won’t enable face id anymore. Asks to verify device every time and doesn’t verify even when I put in the code from the text. Absolute nightmare trying to log in every time and the payment link doesn’t work anyways, so just use the web site.
Seriously Review All Issues
Someone got to seriously review all the issues pointed out by several people and take things seriously and resolve. The app doesn’t have a basic back or front button to start with when I want to maneuver between pages or whatever
This App Is Trash
There are so many issues with this app. You couldn’t make it any worse, even if you tried.
It bugs me that a team of “software engineers” were paid money to build this trashy app.
This is a joke. Shameful!
It bugs me that a team of “software engineers” were paid money to build this trashy app.
This is a joke. Shameful!
Absolutely disfunctional app
Try retrieving password when you forgot. It takes an hour to gey the code.
Worst App I’ve Ever Used
Title. Some issues: cannot view entire page (some parts are cut off), login is very inconsistent, sidebar doesn’t close when clicking sub items, clicking on the footers in the sidebar doesn’t do anything, request a service flow literally makes no sense - there’s duplicate objects! The list can go on..
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Literally doesn’t work
Logs in. Asked to authenticate. Authenticates. Immediately logged out. Logs in. Asked to authenticate. Immediately logged out. The cycle continues. Can’t use app at ALL.
Horrendous
This app (along with the website) is broken. It’s physically not possible to log in at the moment. Are the developers even testing this out?
Never Works
There’s serious issues on the development side beginning with the login process. It takes about 5 steps just to log into the tenant portal but all you can do on it is submit service requests because every other feature never works and you don’t even pay your rent though the app anymore.
The app’s homepage where tenants can share posts almost always never works. This is the most used space to notify others of burglaries, fire alarms, and thefts in the building but the app’s homepage has been down for at least three weeks now making this a safety issue now too.
If I could offer advice: whoever is working on the development team needs to troubleshoot, troubleshoot and troubleshoot before rolling it out.
The app’s homepage where tenants can share posts almost always never works. This is the most used space to notify others of burglaries, fire alarms, and thefts in the building but the app’s homepage has been down for at least three weeks now making this a safety issue now too.
If I could offer advice: whoever is working on the development team needs to troubleshoot, troubleshoot and troubleshoot before rolling it out.
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Fire your UI team
Do this world a favor and fire your software developers, especially UI team.
Just going to tell the top 3 issues, which you guys would anyways wouldn’t fix in your app, but lucky you I have time today:
1. UI is pathetic, for the lack of better words. Portrait/Landscape mode cannot do anything. Half the page visible.
2. Logs me out of app everytime. Living in the AI world and cannot even remember login details in the app.
3. Two factor authentication everytime for this stupid app is the most useless security usage I have ever seen.
Just going to tell the top 3 issues, which you guys would anyways wouldn’t fix in your app, but lucky you I have time today:
1. UI is pathetic, for the lack of better words. Portrait/Landscape mode cannot do anything. Half the page visible.
2. Logs me out of app everytime. Living in the AI world and cannot even remember login details in the app.
3. Two factor authentication everytime for this stupid app is the most useless security usage I have ever seen.
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