Won’t charge
Continuously either signs you out or doesn’t even let you pay for a ticket. Says the payment can’t be made when everything is right.
.
why does it always say invalid in scaning for code? i did pay, the driver always question me why is it invalid its getting annoying i have to explain everysingle time i go to the bus pls fix this bug
Worst transit payment system ever
Such a stupid app. It will delete your saved credit card if you are inactive on the app for even just a few weeks. Need to set up the whole thing again. Apple Pay NEVER works on this app. So frustrating. And the fact that tickets expire in 7 days is insane. A paper ticket would never expire in 7 days. City of Calgary please just set up a Tap to Pay system like every other major city in the world and save us from this junk.
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Passes not showing up
I don’t know why it’s so hard for the Upass to consistently show up every time you open the app. Fire whoever developed and updates this application
cant pay the fee
they’re gonna fine you if you don’t have ticket but how can i get one if the payments keep decline you all better fix this problem
Stole 126 dollars from me.
Got locked out of my account with a monthly pass on it at the start of the month. Was told to reach out to support. Reached out to support for help got a bot response. Got live support who asked for screenshots and haven’t received a message since.
BRING BACK PAPER UPASSES
If I could give less than one star I would. Deleted my personal account over a year ago in favour of a student account. Why does this app constantly log into an account that is supposed to be deleted? Why is it even still active?
Terrible App
You can only log into your account once every 6 months, and if you log into your account once a different device you will be locked from signing in even if you have paid for a bus pass.
Complete scam and awful for people.
Complete scam and awful for people.
Bad experience, unreliable
Tickets will say they are not activated when they actually are, transactions don’t work but still shows up on my credit card, log-in won’t let me sign into a different account, and so many more problems.
Payment not processed
Can’t process any payment
Absolute garbage
I wish i could give it less than one star. One the app only takes debit cards so if you have your credit card as default payment method in apple pay it won’t work. Secondly the tickets are non refundable and expire in 7 days but the worst bit is we stood at the bus stop for 2 hours and 5 buses were expected to make a stop yet none showed up.
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Fine for what it does unless…
I was forced logged out and it doesn’t accept my card information anymore as a payment, I have to manually find a machine and pay. Almost useless as an app for me
You had one job …
I could overlook the boneheaded buy/scan approach to selling tickets and even the cumbersome login process. What I can’t overlook is that the _single_ necessary functionality of this app doesn’t work: taking my money. Apple Pay payments with both visa and Mastercard fail, even after uninstalling and reinstalling. And I am sorry, I can’t trust my card details to anyone this incompetent at software development. Zero stars. This app should be removed from AppStore for just not being fit for purpose.
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Ticket used
My adult ticket was moved to used. I never validated it. I will use regular ticket in future.
BRING BACK PAPER UPASSES
If I could give less than one star I would. Deleted my personal account over a year ago in favour of a student account. Why does this app constantly log into an account that is supposed to be deleted? Why is it even still active?
payment is broken
This app worked great for a while then I moved to a different house still in the city I updated everything with my bank everything is correct on that end so I removed the card from my app and saved it again with the proper address however now because of that I can no longer buy tickets through the app my husband had the same problem, I reached out to customer service told them I had updated everything told them I had tried deleting the card and re-entering it told him I had tried deleting the app clearing it from my iCloud and starting again nothing worked they told me try all that again I'm fairly certain it was just an automated response and it took them a month to get back to me, this app is useless to me now
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Garbage App
Title
App Won’t Open on IOS 14
Can’t even open the app on my phone. It immediately closes when I try. “Works on iOS 13 or newer” is a straight up lie. Good thing this is the only app to get bus passes on since you stopped making physical copies and rely on a 1star app that doesn’t even work with older phones. Nobody does it worse than Calgary Transit.
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UPass disappeared
Student at UofC, paid $175 via tuition fees for a pass that existed for half a day before disappearing. Having to buy additional bus tickets on top of school fees is not fun! I’m going to go get the UPass sticker from student services and delete this app. Previously had issues with the app logging you out at inconvenient times, this is just the final straw I guess.
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Worst bus app ever
So buggy I can’t even create an account. Every time I click create, nothing happens. Worst app ever
