App does not work
Have spent countless hours trying to get this app to work. It opens, but does not recognize my username and will also not allow me to create an account. The screw just does nothing. Useless!!!
Horrible app
As many others have written on the internet this is a bad app. It doesn’t allow you to enter your info to create an account. I have never seen this on any app but this app and calling into support doesn’t help. Many people have posted this same problem and nothing is done about it!! How can a user unfreeze the page so they can create an account????
Show more
App Does Not Work
App simply freezes when trying to create a new account. It serves no purpose if it can’t be used. Please step up your game!
Frustrating app
I have reviewed the tutorials in the app but I am unable to do any of the things shown. All of these functions (add responder, edit responder) are greyed out. I should be able to do these things directly. I expected more from Lifeline.
Worthless
This app is JUNK! Caregivers mysteriously change, can’t change caregiver order, emergency notification button is unavailable. Customer service said this app is being developed - like what????? Should have done research on the app before buying the system. No confidence. It deserves ZERO stars
Service ok, app is garbage.
Incorrect locations. Unlisted caregivers. False notifications. Can’t change caregiver email (despite “changed” message). I’ve been in software 40 years this is the worst piece of junk I’ve ever worked with.
USELESS waste of time
I downloaded the app a few months ago. It’s useless because it won’t even let me create an account. After entering my name and phone number and requesting a verification code the app displays the pinwheel of death forever. I try this every few weeks and always get the same result. Total waste of time. Does Lifeline even have a server for the app to communicate with?
Show more
The app does not allow a customer to manage their own information.
I have spent countless hours so many since I first got this wonderful device. I worked in healthcare and I always recommend Recommended lifeline over any other medical alert system. It's the best. However I've spent countless hours trying to get basic tasks completed. And the customer service reps can't even help me. I tried to change my credit card information and even the customer service person either tells me I need to wait 24 to 48 hours to have them call me back. I have done that three times over the past six weeks and no one ever calls me. As I say this basic task of changing my credit card information has not been possible. The page on the app is encrypted so the customer can enter it. The only way the Customer Service) people can help you is to enter your credit card information for you. People want their information private. I would recommend a complete overhaul of this app and training the customer service people on how to work with the app. This is a serious flaw and quite frankly I've run out of patience this is not how I want to spend my time. I may have to find another service. I expected more of Lifeline as they are such a reputable company. Please get your act together Lifeline.
Show more
Poor Start
Can’t set up; should fix!
Poor GPS location
We have the Lifeline service for 2 reasons - fall detection and locating a parent when they have not come home. GPS location shown in the Lifeline app is consistently wrong. When my parents are home, the app shows them across the street or next door - not helpful to emergency personnel in case of a fall. When they are out and about, their reported location is minutes to an hour behind their actual location, and “refresh” button doesn’t change anything. I called customer service and was told *they* do have the actual location even though the app doesn’t. But customer service isn’t able to pass my concern on to whoever is in charge of app development.
We have switched to this service because insurance pays for it. We used Lively before and they had a much more useful app and excellent customer service.
We have switched to this service because insurance pays for it. We used Lively before and they had a much more useful app and excellent customer service.
Show more
Horrible
This app seldom updates. Then with wrong location. Wrong battery charge.
Can't trust it at all! Don't use!
Can't trust company either. Even when contacted by phone, their information is wrong or they don't carry through.
2weeks waiting for "immediate " replacement only to find out that they never placed the order!!!
Can't trust it at all! Don't use!
Can't trust company either. Even when contacted by phone, their information is wrong or they don't carry through.
2weeks waiting for "immediate " replacement only to find out that they never placed the order!!!
Show more
Response from developer
We're sorry to hear of your experiences. It sounds as though you may have had a faulty device. Now that you have a replacement and are able to use this app, we invite your updated feedback. Thank you!
So bad
Wont stay logged in. Goes immediately to down for maintenance message.
My mother fell and I could not see that it was not just a test.
My mother fell and I could not see that it was not just a test.
Horrible App
This app is junk. It does not send an audio alerts when a fall or button push is detected. Only sends a silent notification. All my phone setting are correct.
Temporary Maintenance?
For the past few weeks the app is acting up. At first it looks somewhat normal with all the options them it quickly goes to a RED screen saying it's Temporarily down for Maintenance. I called in for help but nobody there has ONE CLUE about this.
Scary
Just got called that Mom’s button had been pressed 3 times. Opened app and received error “Cannot connect to server”. Tried callback number and received sales message. My mom is fine, but this was nerve racking.
Negative stars!
If I could give this app negative stars I would. Whoever developed this app is a sadist. There’s no search function. There are instructions for how to check payment methods but no option to do so. There’s no way to edit caregiver information on the app. Since they did away with the website, the only way to accomplish anything is to call them and wait on eternal hold. What company doesn’t allow a user to update or enter payment info? Pro tip to lifeline execs… Companies that make their products difficult to use and easy to leave don’t stay in business.
Show more
Terrible
This app doesn’t let you do anything. Couldn’t add another contact. Couldn’t add another phone. Couldn’t prioritize. Had the wrong address and wouldn’t allow edits to fix it. Need a website but was told one isn’t available. Called three times and people don’t know how to help. Very unprofessional.
Customer service is really inaccessible
I’m just trying to update contact info. I waited on hold for 25 minutes, then gave up. Downloaded the app thinking I could do it on there. Nope. Now what? Is there any way to reach a human being that speaks English well?
Disappointed In Loss of Functionality
The new Lifeline app was released today after much fanfare.
I am disappointed to see that there is no apparent way to submit notes about my Dad’s current medical condition, medications and code to enter the home. All of this was in the prior app and always available to help first responders.
Also, there is mo apparent way to change the calling priority of members of the Care Circle. That was a prior function which our family used, based on who was home or traveling.
I would like to see these functions restored.
I am disappointed to see that there is no apparent way to submit notes about my Dad’s current medical condition, medications and code to enter the home. All of this was in the prior app and always available to help first responders.
Also, there is mo apparent way to change the calling priority of members of the Care Circle. That was a prior function which our family used, based on who was home or traveling.
I would like to see these functions restored.
Show more
