App is convenient
The app is great. Prices however are horrible.
“An outage is effecting your area, no expected repair time”
Complete over night outage and just a plain oh well, there’s no one employed to fix it during this time so everyone’s completely blacked out of access. If every app wasn’t fluffed full of botted reviews you’d see more of this well we are the only service available in your area monopoly behavior going on. When are city ordinances going to get serious everyday conveniences and laws like they once were. This is unacceptable. If I was working remote I could be fired or miss a day of work because they don’t want to fill and pay for on call employees
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Great Customer Service
I have the most wonderful customer service Krischelle she was really helpful
App problems
Your app sucks I can’t even get to where I need to be to look at or pay my bill!!!
Fast
Good patient people working hard supplying great service. Let’s go spectrum.!!!
Garbage
Total garbage
My Professional Opinion of the app software and fluidity of it
The spectrum app is simply streamlined to read based on reading only, it is fine. However it does seem to have many types of hangups and glitches often than not. Repeated restarting gets irritating and confusing sections about mobile being seperated can also be quite confusing. It would be best to say the most improvement that would be a great thing for all your clientele would be to combine the bill into one payment or at the least bill when the other is billed or allow customers the payment choice of say it is due for all services. Maybe update the graphics of the words and make the sections and support more accessible is my input. All positive however and offering constructive advice based on my personal opinion only. Thanks for always having great customer service and techs all the time. 👍👌👍
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Help
Im having some problems with the login the app doesn’t let me log and didn’t recognize my mail or phone number to log in
Bad service
We have had nothing but trouble keeping the internet on my husband works from home and it has caused us to loose money!
Ease
Very easy to navigate
Error - app
Can not use the app. It keeps saying I need the 16 version software on my phone BUT my phone software is already the 26 version. I can not download/update the app.
Towi
So far so great, easy set up, easy connection…
All good
So far everything is great!
Internet / Streaming disappointment
The apartment is small 800sq ft. Still, I can’t use internet on phone when in bedroom. My bedroom TV is always buffering. I pay the most for the fastest speed. I spend $240+ a month on all the channels. It’s pitiful how often I have to call in for service. I’ve stopped calling. It’s futile. Some servicemen suggest an extender. Imagine paying more than $200 a month for service in an 800sq ft apartment and I need an extender. Additionally, there is no wall, door or other barrier between my box and my bedroom. Unbelievably bad service. 3 years running.
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Great service
The setup was quick and easy. I love it. I switched providers for a little while and I’m back this time realizing that spectrum really is the way to go.
seamless upgrade / equipment swap
I called to discuss my bill, they offered newer / faster equipment. Shipped it to me quickly and activation was super easy and convenient!
Excellent
Thanks for your support
Nope
I don’t know what’s worse spectrum service, or their god-awful app. It’s a pretty close tie.
Good
Excelente servicio
Poor internet & cell phone reception
Do
