DIY setup
Only took me about 15min to include the wait time for the system. No issues didn’t have to call anyone for help.
App
It’s easy to navigate and get whatever you need done
Questionable
The internet itself is pretty bad but the app is fairly easy to use
Love!!
Spectrum has great connectivity & rates. Very easy to setup.
No credit for not being able to upgrade my phone
I feel very disrespected as a customer having ordered a new phone from spectrum financing over $1000 product. I was told the cellphone could activate on arrival. Called in yesterday at 4:13pm. I was told the matter would be resolved in two hours. I called back today at 6:30 am. Very well outside of the maintenance window. I was told they couldn’t credit me for the inconvenience. I’m considering dipping into my savings to pay this device off and switch my provider to T-Mobile. Maybe I’ll contact T-Mobile to see if they can make a payment on my device to have me finance through them. Very disappointing to spend over $1000 on a new device and have to wait sixteen hours to move it over. I guarantee I’m on a time crunch to send this device in for my trade credit
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Bueno
Es recomendable
Billing
The app makes it so convenient to pay my bill. I say save the trees and this app is doing just that.
High speed internet
Love my internet, thanks spectrum
Bill Payments Made Easy
Simple to use app for keeping up with my bills.
I love these guys
Thank you so much for giving me the great opportunity for my children spectrum
Contacting support (TYREL)
Tyrel was one of the most amazing person I’ve chatted to about information on my WiFi. Even when this menasha tornado happened. He deserves such a raise for even dealing with my frustration and calming me down. Literally such a wonderful worker you guys have. Don’t take him for granted ever!!! He’s my favorite! I will be wanting to be transferred to him so let me know the transfer number please!
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So many updates 😪
I only log in once a month to pay the bill. EVERY month there’s as n update. Get it together 😪
🫡
🫡
Non working
Update today but still not working properly, no billing or mobile functionality
App doesn’t work
I can log in successfully to the app, but whenever I click any of the buttons or features, all I get is a spinning blue circle that never goes away. I have the latest version of the my Spectrum app and I have the latest version of iOS. The app was working fine up until about a week ago.
Review
The app is great, the price gouging could use some work
Awesome Customer Service
I had an awesome experience with Andy San Antonio, TX. Very concerned, Very Patient. She was just an true example of amazing customer service service
The app is great
Spectrum not so much!!!! The fact that I don’t get any deals as an existing customer is RIDICULOUS!!! Why do you ONLY give deals to NEW customers and say screw the existing customers that have been with you for YEARS!!!
Great service
Better than the other guy.
My spectrum
Muy bien señal
