Perfectly working app degraded by incorporating AI
Dear Developers,
This was a very nice app. Everything was working well. With the new app update where you forced AI based search into “Buy and Sell” section, things are horrible.
Example: I goto Buy and Sell -> Home -> Buy. Here I enter area where I’m looking for but no results I see, with a message saying “Something went wrong”. Any area I enter this is the outcome. Even if I enter Whitefield, a place which shouldn’t have any errors in your AI models, still I see same outcome. Previously it was so well developed, you enter places looking for, app will give place name suggestion the moment 3 alphabets typed, then click Search and explore.
Now what do you want? User to enter a big prompt because your AI models are trained to recognise only such prompts? Not even a simple easily recognisable place like whitefield? If you are forcing AI atleast do it in a way that is useful, not forcing end user to do more work to justify your development teams that AI incorporation is successful. If I want to look for homes in Whitefield, I should just enter Whitefield in area search-bar and done. I shouldn’t be forced to type “find me 2bhk homes in whitefield with car parking”.
Please either fix this in app or improve your AI models.
This was a very nice app. Everything was working well. With the new app update where you forced AI based search into “Buy and Sell” section, things are horrible.
Example: I goto Buy and Sell -> Home -> Buy. Here I enter area where I’m looking for but no results I see, with a message saying “Something went wrong”. Any area I enter this is the outcome. Even if I enter Whitefield, a place which shouldn’t have any errors in your AI models, still I see same outcome. Previously it was so well developed, you enter places looking for, app will give place name suggestion the moment 3 alphabets typed, then click Search and explore.
Now what do you want? User to enter a big prompt because your AI models are trained to recognise only such prompts? Not even a simple easily recognisable place like whitefield? If you are forcing AI atleast do it in a way that is useful, not forcing end user to do more work to justify your development teams that AI incorporation is successful. If I want to look for homes in Whitefield, I should just enter Whitefield in area search-bar and done. I shouldn’t be forced to type “find me 2bhk homes in whitefield with car parking”.
Please either fix this in app or improve your AI models.
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Response from developer
Dear User, we would like to investigate your issue in detail. Request you to please write to us at contact@mygate.in along with your contact details. We will get in touch with you at the earliest. Thanks, Team MyGate
Terrible App
It used to be good, but not anymore. Can’t open messages, read and reply. Mira is dumb, it can’t even chat, frustrating.
Do Not fool by this service
Unprofessional and not responding for what your hard earned money is payed for…
⭐ 1/5 — Extremely Disappointing & Unprofessional Service
At the time of payment, the commitments made by the Get Application team sound excellent, and the executives promise complete support and service. Unfortunately, after receiving the payment, almost none of those commitments are fulfilled.
Whenever we raise an issue, there is no proper response, no accountability, and no ownership. The worst part is that the Relationship Manager keeps changing whenever we approach them for resolving ongoing application-related problems. There is no fixed person responsible for our society, making it extremely difficult to get any issue resolved.
When we call their team, most of the time nobody answers the phone. Even when someone answers, we are given excuses such as, “We don’t have your society records,” or the matter is simply passed from one person to another.
This is completely unacceptable.
Before payment: Plenty of promises, commitments and assurances.
After payment: No proper service, no accountability and no meaningful response.
It feels like once the payment is received, the customer and the commitments made to them are simply forgotten.
If a company cannot provide consistent support, maintain proper customer records, assign a dedicated Relationship Manager, and respond when customers face genuine problems, then there is no justification for making such big promises at the time of payment.
Very poor service, extremely poor customer support, and absolutely no accountability. I would strongly recommend that the management seriously review its customer-support system instead of repeatedly changing Relationship Managers and expecting customers to explain the same problems again and again.
⭐ 1/5 — Extremely Disappointing & Unprofessional Service
At the time of payment, the commitments made by the Get Application team sound excellent, and the executives promise complete support and service. Unfortunately, after receiving the payment, almost none of those commitments are fulfilled.
Whenever we raise an issue, there is no proper response, no accountability, and no ownership. The worst part is that the Relationship Manager keeps changing whenever we approach them for resolving ongoing application-related problems. There is no fixed person responsible for our society, making it extremely difficult to get any issue resolved.
When we call their team, most of the time nobody answers the phone. Even when someone answers, we are given excuses such as, “We don’t have your society records,” or the matter is simply passed from one person to another.
This is completely unacceptable.
Before payment: Plenty of promises, commitments and assurances.
After payment: No proper service, no accountability and no meaningful response.
It feels like once the payment is received, the customer and the commitments made to them are simply forgotten.
If a company cannot provide consistent support, maintain proper customer records, assign a dedicated Relationship Manager, and respond when customers face genuine problems, then there is no justification for making such big promises at the time of payment.
Very poor service, extremely poor customer support, and absolutely no accountability. I would strongly recommend that the management seriously review its customer-support system instead of repeatedly changing Relationship Managers and expecting customers to explain the same problems again and again.
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Took just a minute to hang on first use! Clearly not the developer’s favourite child.
Quite weird if you were into technology and you tested your app and let it out into the world and any random first time user of the app sees a snag within a minute of starting to use it. I opened this app to use it as my society wants this to be the new app. Poured my details in, and the app started checking phone settings for sound notification etc and once done just hung! You cannot close the screen by the right top cross and all you can do is force end the app and open again. Pretty clumsy work . Just feels like a morning shows the day moment for me. And believe me i am a technology person too so I know why this isn’t the developers favourite child.
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Extremely Intrusive. Everyone please disable your Notifications
Let’s get one thing straight. MyGate is NOT a gate entry/exit or society management app. It’s an extremely intrusive, spammy, noisy, unfriendly, anxiety inducing app which coincidentally ALSO manages gate security.
The creators of this app have succumbed to the very thing most Indian B2C startups succumb to – greed or incompetence. Either it’s a poorly built platform that cannot be maintained at scale without ad revenue, or the founders are just greedy and milking every bit of the UI space for throwing ads.
In any case, I have permanently disabled notifications on MyGate. I wait till the delivery person calls me from the gate and only then I approve. Unfortunately, it’s they who are paying the price by losing time and incentives due to MyGate’s pathetic user experience.
In this new age, societies should rely on internally built apps that don’t need such heavy tech to operate. I strongly encourage society management committees to become self reliant and build their own apps rather than rely on such spam factories.
Apps like MyGate are a reflection of the society in this country. Any empty patch on the roadside today, is an opportunity to stick an “IAS coaching” ad flyer. MyGate is the digital avatar of the outer side of a compound wall on a busy street in Bangalore.
The creators of this app have succumbed to the very thing most Indian B2C startups succumb to – greed or incompetence. Either it’s a poorly built platform that cannot be maintained at scale without ad revenue, or the founders are just greedy and milking every bit of the UI space for throwing ads.
In any case, I have permanently disabled notifications on MyGate. I wait till the delivery person calls me from the gate and only then I approve. Unfortunately, it’s they who are paying the price by losing time and incentives due to MyGate’s pathetic user experience.
In this new age, societies should rely on internally built apps that don’t need such heavy tech to operate. I strongly encourage society management committees to become self reliant and build their own apps rather than rely on such spam factories.
Apps like MyGate are a reflection of the society in this country. Any empty patch on the roadside today, is an opportunity to stick an “IAS coaching” ad flyer. MyGate is the digital avatar of the outer side of a compound wall on a busy street in Bangalore.
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Mygate
Super App that does everything to welcome new comers to the community.
Good luck
It’s very user friendly and convenient for the users of all ages
Ad supported version of mygate is as terrible as they come
If you yearn for the days of dial-up, internet explorer and crazy pop-ups and ads infesting every inch of your screen, there is no better nostalgia trip.
Yes, I know an ad-free premium experience available as the mygate community rep likes to remind in every negative review but unfortunately my community didn’t spring for it and I would like to record my experience of the ad-filled experience. The designer that allowed a slowly scrolling pop-up on the bottom left side of the screen landing exactly on top of the guest/delivery approval button deserves all the plaudits. Thank you for being the worst app I am forced to use everyday, it makes me cherish every other app on my phone.
Yes, I know an ad-free premium experience available as the mygate community rep likes to remind in every negative review but unfortunately my community didn’t spring for it and I would like to record my experience of the ad-filled experience. The designer that allowed a slowly scrolling pop-up on the bottom left side of the screen landing exactly on top of the guest/delivery approval button deserves all the plaudits. Thank you for being the worst app I am forced to use everyday, it makes me cherish every other app on my phone.
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Response from developer
We’re sorry to hear about your experience with the ads. Ads are displayed only to societies using the free or basic plan to help keep the service available at no cost. We understand that excessive ads can impact usability and have shared this feedback with our product team for review.
Advertisement garbage
03/29 - Their developer response - Free tier has ads. ABSOLUTELY! I see all kinds of ads when I am in the app. Question is, why are you sending me push notifications regarding ads. STILL A PIECE OF JUNK.
03/2 - After turning the notification on, the only thing that this apps notifies is about are ads from open market. Garbage!
03/2 - After turning the notification on, the only thing that this apps notifies is about are ads from open market. Garbage!
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Advertisement garbage
After turning the notification on, the only thing that this apps notifies is about are ads from open market. Garbage!
Good
Very effective
Clean and useful.
Less clutter and easy to use. Able to successfully let out on this app
Poor design and maintenance
I don’t know how others upload docs but this feature is clearly a nuisance since it is slow and errors out. Folks can’t even register. Worse part is there is no support email to send the ID docs to register ourselves. Pathetic
Good but slow
The app is useful for our community, but marketplace search and access is very slow. The UI could be more simple, now there is too much clutter.
Owner T2-303
Amazing app with excellent features, highly recommended
More of marketing junk and less clarity about what it should be.
Almost 20-90% of the screen and app is selling you junk and testimonials (probably paid ones) and one line of the so called Gate access related items on the homescreen. Can imagine the real data privacy let alone security from such an app/company
Marketplace
This is a feedback reg Mygate marketplace for used items.
Since a few weeks, one cannot see other items listed by an individual upon tapping their name unless they reside in same society.
I suppose you did it out of some frivolous privacy concern, but that is not a smart move. And likely kill your marketplace.
When I see a car listing, by seeing other listing of that person I can figure whether he is professional car dealer who has listed several cars, or genuine individual selling their own car. Similarly, folks who move out of the city tend to list several items. So one can see all the items available for sale by tapping on their name which is otherwise not possible if the person has created those several listing over a period of 3-4 days. Visible listing history is best way to trust a seller; that’s how every used item marketplace works in the world. Please re-enable it.
Since a few weeks, one cannot see other items listed by an individual upon tapping their name unless they reside in same society.
I suppose you did it out of some frivolous privacy concern, but that is not a smart move. And likely kill your marketplace.
When I see a car listing, by seeing other listing of that person I can figure whether he is professional car dealer who has listed several cars, or genuine individual selling their own car. Similarly, folks who move out of the city tend to list several items. So one can see all the items available for sale by tapping on their name which is otherwise not possible if the person has created those several listing over a period of 3-4 days. Visible listing history is best way to trust a seller; that’s how every used item marketplace works in the world. Please re-enable it.
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Response from developer
Thanks for your feedback. We’d like to know the details of the problem you mentioned. Please send the details or screenshot to contact@mygate.com. We'll we will be happy to resolve these issues for you.
Not usable
This app has gone from bad to worse. Important actions like allowing entry doesn’t work. Instead I’m always logged out of the app and it shows me random promotional stories.
Mygate continues to surprise me with their innovation
Entry Gate camera read the Vehicle number plate and automatically without having to install any RFID etc
I like the app , 1 stop solution
I like the app. It’s your 1 stop solution for all your needs.
