myPhonak Junior User Reviews

Name: myPhonak Junior
Rating: 4.6 (1038 reviews)

myPhonak Junior

Sonova AG

💪 Health & Fitness

🏥 Medical

Customer Experience

Positive experience41.9% of reviews

Neutral18.6% of reviews

Negative experience39.5% of reviews

~ Based on 43 written reviews from the US App Store.

What users say

Summarized from real user reviews of myPhonak Junior. Based on 1K reviews and a 4.6/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Medical app.

Positive things

👍Easy to use
🎨Kid-friendly design
🔊Helps with hearing
❤️Grateful for the app

Negative things

🐛Connectivity issues
🔌Requires internet connection
📱App icon too young for older users
⚙️Limited customization options

Is myPhonak Junior Safe?

myPhonak Junior appears safe based on user ratings. AppsHunter Safety Score for myPhonak Junior is 92/100.

This assessment is based on 1,038 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.5% of ratings point to a safe experience

4.9% of ratings suggest some concerns

5.6% of ratings point to a risky experience

~ Based on 1,038 App Store ratings for myPhonak Junior.

Is myPhonak Junior Legit?

myPhonak Junior appears to be a legitimate app. AppsHunter Legitimacy Score for myPhonak Junior is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Seriously

Sucks at connecting and is so uinhelpfull

Hearing aid girl

2 months ago

Response from developer

Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve encountered with our app.We recommend you to follow the steps given in the below link. https://www.phonak.com/en-us/support/knowledge-base/articles/myphonak-junior-app-pairing-with-compatible-hearing-aids.For further assistance and troubleshooting resources, please visit our Product Support Center. You can also find a form to contact us in case you are unable to find the answer to your question: https://product-support.phonak.com Regards, Sonova Support Team

포낙.나의동반자

나는.포낙만 있으면 됩니다

오미자별

3 months ago

Response from developer

Thank you so much for sharing your experience with us and taking the time to leave an excellent rating. We really appreciate it! Regards, Sonova Support Team

About this App

It can let you connect your hearing aids to this app

Quest of Dreams

3 months ago

Response from developer

Thank you so much for sharing your experience with us and taking the time to leave an excellent rating. We really appreciate it! Regards, Sonova Support Team

Won’t connect

Rubygrace24

4 months ago

Response from developer

We recommend you to follow the steps given in the below link. https://www.phonak.com/en-us/support/knowledge-base/articles/myphonak-junior-app-pairing-with-compatible-hearing-aids.For further assistance and troubleshooting resources, please visit our Product Support Center. You can also find a form to contact us in case you are unable to find the answer to your question: https://product-support.phonak.com Regards, Sonova Support Team

Good, could be better …

I use the app to monitor my sons usage of the aids when in school and I love how it now has the ‘find hearing aid ‘ when one gets slung - I spent 2 hours hunting one down in the car as the ‘hot area’ of the location was a 1/4 of the car and I couldn’t find it until I removed my sons seat, and it was in the isofix point. If the find hearing aid could make a beep of something on the missing hearing aid, this would be a game changer. As my
Son is forever chucking them

Sp3x88

4 months ago

Response from developer

Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve encountered with our app. Please visit our Product Support Center: https://www.phonak.com/en-int/support. You can also find a form to contact us in case you are unable to find the answer to your question: https://product-support.phonak.com or you may check the device with your Hearing Care Professional Regards, Sonova Support Team

So good

It helps me hear so much since I have hearing loss I can change the adjustments of my hearing aids I love it!!!

Emma loves buddy

5 months ago

Response from developer

Thank you so much for sharing your experience with us and taking the time to leave an excellent rating. We really appreciate it!

Application inutile

Je suis aveugle et cette application me propose des solutions auditives
Donc je vais chez un orthodontiste qui me dit que je me suis trompé d’application, mais donc je dois brûler les créateurs de cette application MDR c’est une blague je ne pensais ce n’est pas une blague. Ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah ah

CRITICATORS

6 months ago

Response from developer

Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve encountered with our app. For assistance and troubleshooting resources, please visit our Product Support Center: https://www.phonak.com/en-int/support. You can also find a form to contact us in case you are unable to find the answer to your question: https://product-support.phonak.com Regards, Sonova Support Team

Hearing aid app

I like this app

Payton Sprouse

6 months ago

Response from developer

Thank you so much for sharing your experience with us and taking the time to leave an excellent rating. We really appreciate it! Regards, Sonova Support Team

🦻🏻

Really good for turning the sound up or down on my hearing aids

Jm 2013

a year ago

Response from developer

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Regards, Sonova Support Team.

おかしい

繋がらない

君がいなきゃ幸せじゃない

a year ago

Bryan hi

Doesn’t stay on the program that I put in ,just flips back to automatic all the time ,tell me do I have to leave it on my browser and no close my browser ? Kind regards b r cooper

I’ve learnt

a year ago

Response from developer

Hi, to avoid this behavior we recommend to switch off tones from the smartphone settings, e.g., system tones, touch tones, keyboard tones, screen lock tones, screenshot tone, app sounds as well as notification tones from messages (e.g. SMS, email and push notifications). For further assistance and troubleshooting resources, please visit our Product Support Center. You can also find a form to contact us in case you are unable to find the answer to your question: https://product-support.phonak.com Regards, Sonova Support Team

Can’t use for more than one child

Can’t seem to set it up for more than one child. I have 3 children, all with genetic need for hearing aids. Frustrating that the app isn’t functional for them all!

Jejfken

a year ago

Response from developer

Hi, please note the myPhonak Junior app is designed to be used with only one child's hearing aids at a time. Only one can be actively connected and controlled at any given moment due to Bluetooth protocol restrictions. To use the app with multiple children, you need to install the app on separate devices and connect each device to the corresponding child's hearing aids. This way, each child will have their own individual connection and control within their respective app. Regards, Sonova Support Team

Location tracking needed

Would be great if updates to this app could include location tracking for when children misplace or lose their hearing aids. Other specific hearing aid locating apps cannot recognise my child’s phonak hearing aids but the Phonak app doesn’t have this functionality. Frustrating! Good app apart from this oversight.

-hyphen

a year ago

Response from developer

Thank you for the feedback. We will forward your suggestion to our developers team. Regards, Sonova Support Team

Totally suggest for yonder and! Older kids with Phonak hearin’ aids…. 😎😎

I love this app it’s been helpful along my hearing aid journey! But I did have a… flunk with the app during my third trimester of my eighth grade year! But I’m still in it lol, But! I asked my hearing aid specialist and she fixed it and Leo (the app lol if you’re wondering who I was talkin’ abt ^_^) has been with me since when I was in kindergarten! But other than that I LOVE THIS APP my hearing aid lady I forgot her name but I’m not gonna tell anyone it tho…. But thank you Phonak for being there for me throughout the years! ❤️❤️

Why the restrictions?

a year ago

Response from developer

Thank you so much for taking the time to leave an excellent rating. We really appreciate! Regards, Sonova Support Team

app icon

I’m 17. the icon is embarrassing to have on my phone. is there any way you can implement a way to change the icon? there are many different apps that already do this. this would mean i can put it on the hotbar for easy access as having a cartoon bear on my screen at all times is just not it

liassssssss

a year ago

Response from developer

Thank you for your feedback, we'll pass your suggestion on to our development team. Regards, Sonova Support Team

Pretty good

It’s easy to work, connect to my hearing aids, and navigate the app. I just wish there was a laptop version for school. I’m a HOH college student and I use my laptop more than my phone

Tb’s r

2 years ago

Response from developer

Thank you for your feedback. We will pass your remarks to our developers team. Regards, Sonova Support Team

Kopplung nicht mehr möglich

Es ist nicht mehr möglich die Hörgeräte mit der App zu verbinden. Als „Kopfhörer“ funktioniert es. Sehr ärgerlich, wenn es nicht mehr funktioniert.

hausit

2 years ago

Response from developer

We recommend you to follow the steps given in the below link. https://product-support.phonak.com/s/article/Why-can-t-the-myPhonak-Junior-app-pair-with-my-hearing-aids?language=de For further assistance and troubleshooting resources, please visit our Product Support Center. You can also find a form to contact us in case you are unable to find the answer to your question: https://product-support.phonak.com Regards, Sonova Support Team

Question

I like the app, but are there any plans to make this compatible with Apple Watch? That would be ideal for young kids who are likely to get a watch before a phone and more practical for them to use to make adjustments at school like going from the classroom to the gym or cafeteria. Thank you.

SLN84

2 years ago

Response from developer

Thank you for your feedback. We have forwarded your suggestion to our developers team. Unfortunately, there is no timescale available at the moment, but we will certainly notify our users as soon as the Apple Watch becomes compatible with the myPhonak app. Regards, Sonova Support Team

Makenzie Porter

It’s ok it’s not the best lol

Kenzie Porter

2 years ago

Response from developer

Hi, could you please send details of what you’re experiencing to our customer support at: apps@sonova.com We will try to evaluate the issue and get back to you. Regards, Sonova Support Team.