Impossible to navigate
Always has issues going into different sections ie labs etc. I only try to use it, unsuccessfully, when I’m trying to find something like labs. It seems like it should work better.
App review
The app was difficult to set up and to change information when necessary.
Terrible App
I am so frustrated since my doctor's office switched from Healow, which worked fine, to this trash app. There is always some issue with the app or some way in which it fails every time I try to use it. Today was a fun little loop of logging in, clicking to verify my account by name and DOB, and being led directly back to the login screen. I did this about 8 times before giving up. I checked to make sure my app is updated, which it is. I'm about to look for a different medical provider that doesn't use this platform.
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Ease of access
Need to have the summary and results available within the app. currently it opens browser to show results
Quick Response Time
Kristin Lawson is my primary care doctor. She is always so quick to answer me anytime I have a question or a prescription refill for her to send in. I love being able to use this patient portal instead of having to call. And this way I get to actually chat with my doctor when I need to!
Not easy to pay bill.
Have been trying to make a payment on line and it is not going well. I called the provided number to make payment over the phone. After being on hold for 18 minutes listening to the same old music song,(which is a horrible song), I was finally connected to a live person. After giving my information twice, still unable to make a payment. So after 25 minutes of my time, payment still was not made. In this day and age of automation - this is unacceptable. I guess I will wait for a paper bill and pay then pay. If there was a negative rating - that’s what I would give.
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Easy to use
Love it, easy to navigate and has great features
Annoying because I can’t pay my bill on the app
I only have the option to pay by phone. How old school is that. Every time I try to set up payment I get an error.
Unhelpful
Not user friendly. Makes it difficult for elderly to use.
Less than one star
Terrible
Not a Good Company for Your Health
I have been a patient here and have experienced consistent difficulty receiving basic, reasonable medical care. Most recently, I made a simple request on June 23rd to add a repeat lab test to an existing standing order -- a test my PCP previously ordered without hesitation. What followed was over two weeks of non-responses, repeated dismissals that ignored my written explanations, a random appointment scheduled instead of a reply, and as of today, still no resolution.
The PA (Laura Truack) managing my care repeatedly responded with the same five-word answer despite my having already addressed her point in the prior message -- making clear she was not reading what I wrote. When I asked directly for the supervising MD, that message went unanswered for five days and counting.
This is not a complaint about a difficult diagnosis or a complex medical decision. This is a single lab code that takes 20 seconds to add to an existing order. The inability or unwillingness to accomplish that, while leaving a patient's documented health concerns unaddressed for weeks, reflects a serious systemic failure in patient care.
I have notified the practice that I am willing to update this review upon resolution. To date, no clinically substantive response has been provided to a request made June 23rd, 2026.
The PA (Laura Truack) managing my care repeatedly responded with the same five-word answer despite my having already addressed her point in the prior message -- making clear she was not reading what I wrote. When I asked directly for the supervising MD, that message went unanswered for five days and counting.
This is not a complaint about a difficult diagnosis or a complex medical decision. This is a single lab code that takes 20 seconds to add to an existing order. The inability or unwillingness to accomplish that, while leaving a patient's documented health concerns unaddressed for weeks, reflects a serious systemic failure in patient care.
I have notified the practice that I am willing to update this review upon resolution. To date, no clinically substantive response has been provided to a request made June 23rd, 2026.
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Nice app!
The new app is easy and clear.
One lousy app
Having to sign in thru Athena Health when Athena requires two step authentication and can't deliver the second step is frustrating. Having authorized Face ID and been told I don't have it is maddening
Can’t delete msgs
I’ve had msgs in my inbox going on 5yrs. Can’t delete them. Can’t move them.
Love it
Awesome site and love how easy it is to learn
Convenient
The app makes it possible to communicate effectively with the team of providers providing my care. It is easy to use and has made scheduling appointments and contacting my provider much easier and in a timely manner. Sometimes it is difficult to schedule appointments for specific reasons such as preop or routine health release. But, overall it has been very helpful.
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1:30
Takes a while to get your password and then the code sent. It has changed.
Camden Helder
Ive never has a Dr really care and listen. Ive become stable. Outside of normal everyday symptoms
A good app, but no longer updates on iPad
Good app for an iPhone. Too bad it no longer works on my iPad. Overall I like the app.
Messages doesn’t always send.
I appreciate the app, because, I can always send important documents.
