Awful
Awful
So badly designed/organised
It’s so hard to understand things on the app
Works Great for Claims
Truly paperless claim system.
Uselessness at its best
The app is useless and Sukook force you to download it by refusing to give you information over the phone or on their very useless website. It’s amazing how a company like this is allowed to operate in the healthcare space
Awful
Terrible app, slow, difficult to use, clunky, unresponsive, misleading UI, inexplicable decisions such as making IBAN unseen whilst typing. Almost as though it is made deliberately difficult to make claims.
Bad UX
Can’t add multiple photo documents to each claim category. Only an option to take 1 photo for invoice. Does not work for a 3 page invoice. V poor app with bad customer experience
اللغة
يحتاج للغة العربية خاصة انه نحنا في دولة الامارات العربية
Cumbersome app
Difficult to use not user friendly it shows errors to proceed without showing what exactly need to be done
Cool App
Very easy to reimburse thanks to Sukoon
Excellent App
The app is user friendly and provides easy access to review the policy details and submit claims for reimbursement. The process is simple and fast.
Great App
Easy to use, quick and efficient.
Overall quite nice !
Now that we have the UAE pass login it is much easier to login. After that everything is pretty straightforward. The only improvement I see would be to ease the addition of new documents when asked. It is still very troublesome
Worst App experience
Very slow while opening something thing you need too much time to open. It looks like someone did practice on their app to learn how to create app
Renewal week froze
I have my family insurance with Sukoon which gets renewed every year 20 December if we visit near the renewal date of or one or two days later approval is tricky or not approved.
As a customer you are now on your own you will not get any help from customer care.
As a customer you are now on your own you will not get any help from customer care.
User experience
Super easy to use and submit claim forms.
Bijan
Excellent application. It’s user friendly and straightforward. It worked for me every time.
I don't like it
Not easy to navigate through
Slow, annoying popups every-time we login, lengthy reimbursement process
Should learn from other medical insurance company apps at least if you don’t know how does process work which feels smooth.
Slow, annoying popups every-time we login, lengthy reimbursement process
Slow, annoying popups every-time we login, lengthy reimbursement process
Fast and easy to manage policy
I use it for my motor and medical claims. It’s quite fast and easy. My previous insurer GIG didn’t even have an app for motor which was painful so Sukoon is a welcome change.
Excellent app
Had a seamless experience on the app.
