This app never really works properly
I love NB, always shop there. So they get 2 stars for encouragement.
This app though is always glitchy in some way. The latest glitch is it doesn't allow you to do anything but put in your contact number, the button to submit the number isn't accessible.
If the NB team is reading this, why are you allowing such a substandard app??
This app though is always glitchy in some way. The latest glitch is it doesn't allow you to do anything but put in your contact number, the button to submit the number isn't accessible.
If the NB team is reading this, why are you allowing such a substandard app??
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“CONFIRM” button hidden behind numeric keypad on iPhone SE (2nd gen)
Device/OS: iPhone SE (2nd generation),
Steps to Reproduce:
1. Open the Nature’s Basket app.
2. Tap Login or Sign up.
3. Enter a 10-digit mobile number in the input field.
4. Observe the numeric keypad remains open and covers the “CONFIRM” button.
Expected Behavior:
After entering the mobile number, the “CONFIRM” button should remain visible and accessible, either by auto‑scrolling the screen or allowing the keyboard to be dismissed.
Actual Behavior:
The numeric keypad stays open with no “Done/Return” option, and the “CONFIRM” button is hidden. User cannot proceed with login on smaller screens.
Impact:
• Prevents login/sign‑up on iPhone SE and other small‑screen devices.
• Blocks retail users from accessing the app entirely.
Suggested Fix:
Implement proper scroll view / safe area handling for the login screen, or provide a keyboard dismiss option (e.g., “Done” button, tap outside to close).
Steps to Reproduce:
1. Open the Nature’s Basket app.
2. Tap Login or Sign up.
3. Enter a 10-digit mobile number in the input field.
4. Observe the numeric keypad remains open and covers the “CONFIRM” button.
Expected Behavior:
After entering the mobile number, the “CONFIRM” button should remain visible and accessible, either by auto‑scrolling the screen or allowing the keyboard to be dismissed.
Actual Behavior:
The numeric keypad stays open with no “Done/Return” option, and the “CONFIRM” button is hidden. User cannot proceed with login on smaller screens.
Impact:
• Prevents login/sign‑up on iPhone SE and other small‑screen devices.
• Blocks retail users from accessing the app entirely.
Suggested Fix:
Implement proper scroll view / safe area handling for the login screen, or provide a keyboard dismiss option (e.g., “Done” button, tap outside to close).
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Pathetic. Avoid downloading.
What a scam. Ordered worth 5k+ online. Order showed as delayed by an hour. Called customer support, got connected to the nearest store. Said they’ll deliver soon. Showed out for delivery, then showed delivered but guess what - nothing delivered! And when I try calling customer support again? Automated response saying this is outside office hours, we will call you back when we can. I’m honestly surprised this app has even 2 stars or that Natures Basket is still even operational. I’ll get my refund one way or another, and haven’t decided yet on whether to take them to consumer court for false advertising/negligence in service/fraud or work towards ensuring no one in Bangalore gets their business. :)
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Undependable Service
They take the order on the app and then last min they will cancel the order so if you’re doing a recipe or something, you’ll be running around last min. Better use big basket or Swiggy. I don’t know why they call and ask if I want to order something. Also not all products on the app are available at all areas nor do they have that info that it’s not available. You’ll find out when they cancel your order last min. Stupid over priced service.
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Unusable
With all the IT talent there is in India, it’s shocking this app is as bad as it is. I put all my items in the virtual basket and attempted to select a delivery slot, but no options pop up when I touch the drop-down menu prompt. I can’t tell if it’s because there are no slots available, or if it’s something else. Tried refreshing several times. The end result is we can’t order anything. Seems like a poor business model.
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Worst grocery delivery service in Mumbai
We have place 4 orders in the last four weeks and every order has either gotten messed up or took too long to deliver. The customer service number is useless, all they do is connect you to the local store.
Horrible service
Items shown as available on the app are informed as unavailable 4 hours after placing the order. 2 out of 3 items were informed as unavailable that too over a call with no clarity on refund. There is nothing indicated on the app for refund post the call so now I have to follow up for my money. If items are unavailable why should they collect payments for these items and why should the refund not be instantaneous. Better to look at their competitors for online purchases.
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Bad
Never works !!!
Useless
Useless
Bad
Never works !!!
Terrible app, terrible interface
For a store product and brand as grand as Nature's Basket by Gothridge, this is one of the worst apps I have ever used. The interface is terribly designed and not optimized to fit a smartphone because the text is super duper small and you can't read anything. When you press a button, it takes like 5 seconds for it to react. Half of the images don't load in on time because your slow servers can't process these images quickly. The information on screen about the products is barely present. The images that do load are very low resolution so you can't really make out anything. I think it's high time for you to learn from Swiggy Instamart. And see how well they have optimized their interface to make it super easy and convenient for someone to place an order. I have conducted one order, the payment failed, it still placed the order. I tried it again, it took the money, said the payment still failed, but it still placed the order. And now finally, I have had to place the order again. It still placed the order. And now finally, I have had to place it on cash on delivery because I need this order by tomorrow. But it's already taken the money which I don't know if I will ever get back. Horrible app. I am extremely disappointed in this.
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Update Cart… Nothing happens… Waste of time
First time when you login, app looks good. But as soon as you start using and trying to place order, it shows “products you have added is not available, refresh your cart” but update cart is not working. Nothing happens when you click it even multiple times. Then you have to identify yourself one by one which one is not available. Took lot of time to create a single order. Unable to place a single big order.
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App full of Hassles and hurdles
Although the company is owned by highly reputed and respected business family, Unfortunately the App is a real challenge to tease the patience of the customers.
In my phone operating on ios, the lowere lines are not visible. Then I tried in the desktop version where the cart is not visible. I had to use my desktop to select item of my choice and use the phone to complete the process
It is high time the management really sorts it out.
In my phone operating on ios, the lowere lines are not visible. Then I tried in the desktop version where the cart is not visible. I had to use my desktop to select item of my choice and use the phone to complete the process
It is high time the management really sorts it out.
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Poor Manage
I like the App but the people running it need smart, alert leadership. Many items are often NOT AVAILABLE that one finds in Dorabjee’s in all of it’s Pune stores. There are basic software that automatically guide a purchase department seeing things are always there. BB LACKS THE FUNDAMENTAL management skills and procedures to keep their shelves stocked.
ANOTHER inanity: The regular App and the Daily are not integrated. So if you have a Wallet balance in BB you can’t use that in Daily. The daily App rejects my address which the normal, old Big Basket App has been using for years. BB lacks alert, tech aware management! They must come from an IIM, where attitudes are taught, not technologies!
ANOTHER inanity: The regular App and the Daily are not integrated. So if you have a Wallet balance in BB you can’t use that in Daily. The daily App rejects my address which the normal, old Big Basket App has been using for years. BB lacks alert, tech aware management! They must come from an IIM, where attitudes are taught, not technologies!
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Outdated and Irrelevant
Nobody downloads this app for its UI/UX so I’m not going to bother commenting on those aspects other than to say they haven’t moved out of the retro interface since the first time I used this app many years ago. But what people really use this app for is to buy groceries so the one thing it’s supposed to get right is inventory management. And that’s the one thing they never get right. I have literally never had the complete order fulfilled in years. 30 minutes before delivery, the store will call you with a long list of what they don’t have. Typically anything between 40-50% the value of the order and almost always the items you go to a franchise like this for. As it turns out Nature’s Basket is never full.
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App is great, service is hit or miss
If you place an order with them, there's only a 50/50 chance of it getting delivered. Don't expect a call etc telling you that the order won't make it cause they don't do that - they just cancel your order next day. And I wouldn't recommend ordering urgent stuff form here cause same thing - no customer service either. Happened thrice with me, I think I'll stick to big basket from now on 🤷🏽♀️
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Excellent customer service experience
Firstly the app is user friendly. Secondly, what you see is what you get. Most importantly on those rare occasions where I have faced issues, their customer service has promptly responded to my emails and resolved my issues. Please keep up the good work. Thanks.
Very Poor UI + limited inventory = Poor Shopping Experience
The App experience is pathetic . If you try and use any points or balances in your wallet the OTP never comes .
The product search is very poor and out of stock items just clutter the experience . Why can’t you remove them so that the buying is simpler . Are you trying to take us through a treasure hunt where the end prize is that we select product only to find at checkout that it was a mirage and is no longer available .
The product search is very poor and out of stock items just clutter the experience . Why can’t you remove them so that the buying is simpler . Are you trying to take us through a treasure hunt where the end prize is that we select product only to find at checkout that it was a mirage and is no longer available .
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Wrong charge
I ordered online fruits and vegetables so for one specific fruit which they didn’t have they added the expensive one which I didn’t ask for and then charged me for it ….. So you guys don’t have something dnt add the most expensive one just for the sake of filling the items …
Poor app
Just started using the app. It’s very poor quality compared to some of the grocery apps I’ve used.
Kind of difficult to co operate
This is genuine review hoping to ugrade this app. There is no order tracking available. Interface of website is not user friendly so first time users face difficulty understanding and placing order(desktop view don’t have cart 🛒 view). First time experience is very rough in compared to other apps available in the market. On call assistance is good but digital experience is bad. Also difficulty in placing order while adding address. It didn’t show “address added” instruction. Feel is old school. Just like going back to 2012 for surfing on web and trying to solve eBay puzzle 😂😅. Great potential but underachieving.
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