Live??
Is this app even still up and running? Because why can’t I set up my camera and why won’t it let me log in/join?
Unreliable
This camera is cheap for a reason it is very poor quality in every functions. The detection doesn’t work majority of the times. The night vision doesn’t work you can’t see anything at night. Even when I turn off audio detection and it still sends audio. The camera will stopped working without any explanation and i go through the set up process with no success and out of the blue it works. The worst bit is the software doesn’t understand the difference between sun shadows, rain, a fly, tree motion and a person and it records the same motion, which overwhelms not just the camera but your energy. The camera starts to crash because of the clips being recorded when it chooses to work. This camera is disappointed because I have a lot of difficulty from antisocial behaviour at my home and I really the security to get the data I need for the authorities. This camera has left me overwhelmed because it doesn’t do anything right. I pay £3.49 subscription and it doesn’t give anything in return. The customer support team doesn’t make any effort to resolve the issue and they simply say everything is fine. They never answer all you get is a automated response and once in a while you will get 1 responses and that is it. My advice is put your faith and money in Ring security services because the team calls you back, they email, they do remote support by accessing your content on their side. So spend £50 extra and you will save yourself energy and time and frustration. Good luck
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Cameras ok, App not so good
The hardware is pretty good for the money. I had two cameras outside (using the Neos outdoor surrounds) for two years and they still work perfectly. However, Audio doesn’t work and is often not recorded on all cameras.. and when it is, the quality is so poor one cannot hear it clear enough for it to be of any use!
The app is of poor design and doesn’t function well. It crashes 100% of the time when switching between cameras and despite numerous complaints to Neos, it’s still an ongoing issue.
Also technical support is virtually non-existent and anything but technical, with scripted replies. Occasionally (and to be fair, it is only on occasions) their servers go .down but it seems to take them a few days (or longer) to get them up and running again. Any clips or events happening during this period is sadly not recorded or seen! Make sure you do your homework first before investing. I use 7 of these cams and have done for over 2 years, but I’m keeping an eye out on the rivals.
The app is of poor design and doesn’t function well. It crashes 100% of the time when switching between cameras and despite numerous complaints to Neos, it’s still an ongoing issue.
Also technical support is virtually non-existent and anything but technical, with scripted replies. Occasionally (and to be fair, it is only on occasions) their servers go .down but it seems to take them a few days (or longer) to get them up and running again. Any clips or events happening during this period is sadly not recorded or seen! Make sure you do your homework first before investing. I use 7 of these cams and have done for over 2 years, but I’m keeping an eye out on the rivals.
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Loss of connection and service after moving house and updating
I have been using these indoor cameras for well over 12 months and on the whole I’ve been very pleased with them. Originally bought to keep an eye on my pets when I’m out of the house and it’s been a great asset.
Unfortunately after moving them to a new router with sane internet provider and new property and completing the latest updates for the last week I am having many issues of not connecting , loading stuck on 33% and all 3 are now not recording anything or enabling me to live view since yesterday when I’m out and about !! Very frustrating. My last attempt to regain access will be to remove all devices and the app and start up again. I don’t know whether it’s my end or at Neos but the only time anything remotely like this happened in the past was when Neos were updating their records/system a couple of months ago.
Unfortunately after moving them to a new router with sane internet provider and new property and completing the latest updates for the last week I am having many issues of not connecting , loading stuck on 33% and all 3 are now not recording anything or enabling me to live view since yesterday when I’m out and about !! Very frustrating. My last attempt to regain access will be to remove all devices and the app and start up again. I don’t know whether it’s my end or at Neos but the only time anything remotely like this happened in the past was when Neos were updating their records/system a couple of months ago.
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Good cameras but frustrating app
We bought our cameras back in 2019 as they’re a really good cheap way to add extra security, we even paid for the subscription to add longer recording times while we were on holiday and it definitely gives peace of mind, however I have to log into the app literally every time I want to use it at the moment, for some reason there isn’t even the ability to save the password on my phone like with other apps, so you have to type out the password, which as is common now has to be as awkward as possible for security. Please, if you can’t fix the login issues could you at least let my phone recognise my face and login that way, so I don’t have to keep typing the password in. Thanks.
In response to developer reply I’m already using 3.14.1 and it’s got the same issues, been hoping with every update for a long time the issue would be resolved but I suspect you can’t find the problem?
In response to developer reply I’m already using 3.14.1 and it’s got the same issues, been hoping with every update for a long time the issue would be resolved but I suspect you can’t find the problem?
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Response from developer
Hello, thanks for your review. We hope that the new app version 3.14.1 should resolve the log out issue for you! Let me know how you get on, always available in the message centre of the app! - Jasmine
