Neos SmartHome User Reviews

Name: Neos SmartHome
Rating: 2.71429 (14 reviews)

Neos SmartHome

Neos Ventures Ltd

🔧 Utilities

🌟 Lifestyle

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Live??

Is this app even still up and running? Because why can’t I set up my camera and why won’t it let me log in/join?

Chrissa16mae

2 years ago

Unreliable

This camera is cheap for a reason it is very poor quality in every functions. The detection doesn’t work majority of the times. The night vision doesn’t work you can’t see anything at night. Even when I turn off audio detection and it still sends audio. The camera will stopped working without any explanation and i go through the set up process with no success and out of the blue it works. The worst bit is the software doesn’t understand the difference between sun shadows, rain, a fly, tree motion and a person and it records the same motion, which overwhelms not just the camera but your energy. The camera starts to crash because of the clips being recorded when it chooses to work. This camera is disappointed because I have a lot of difficulty from antisocial behaviour at my home and I really the security to get the data I need for the authorities. This camera has left me overwhelmed because it doesn’t do anything right. I pay £3.49 subscription and it doesn’t give anything in return. The customer support team doesn’t make any effort to resolve the issue and they simply say everything is fine. They never answer all you get is a automated response and once in a while you will get 1 responses and that is it. My advice is put your faith and money in Ring security services because the team calls you back, they email, they do remote support by accessing your content on their side. So spend £50 extra and you will save yourself energy and time and frustration. Good luck

Ms Jacques

3 years ago

Cameras ok, App not so good

The hardware is pretty good for the money. I had two cameras outside (using the Neos outdoor surrounds) for two years and they still work perfectly. However, Audio doesn’t work and is often not recorded on all cameras.. and when it is, the quality is so poor one cannot hear it clear enough for it to be of any use!

The app is of poor design and doesn’t function well. It crashes 100% of the time when switching between cameras and despite numerous complaints to Neos, it’s still an ongoing issue.

Also technical support is virtually non-existent and anything but technical, with scripted replies. Occasionally (and to be fair, it is only on occasions) their servers go .down but it seems to take them a few days (or longer) to get them up and running again. Any clips or events happening during this period is sadly not recorded or seen! Make sure you do your homework first before investing. I use 7 of these cams and have done for over 2 years, but I’m keeping an eye out on the rivals.

RealSting

4 years ago

Loss of connection and service after moving house and updating

I have been using these indoor cameras for well over 12 months and on the whole I’ve been very pleased with them. Originally bought to keep an eye on my pets when I’m out of the house and it’s been a great asset.
Unfortunately after moving them to a new router with sane internet provider and new property and completing the latest updates for the last week I am having many issues of not connecting , loading stuck on 33% and all 3 are now not recording anything or enabling me to live view since yesterday when I’m out and about !! Very frustrating. My last attempt to regain access will be to remove all devices and the app and start up again. I don’t know whether it’s my end or at Neos but the only time anything remotely like this happened in the past was when Neos were updating their records/system a couple of months ago.

Wriggly Chicken1

4 years ago

Good cameras but frustrating app

We bought our cameras back in 2019 as they’re a really good cheap way to add extra security, we even paid for the subscription to add longer recording times while we were on holiday and it definitely gives peace of mind, however I have to log into the app literally every time I want to use it at the moment, for some reason there isn’t even the ability to save the password on my phone like with other apps, so you have to type out the password, which as is common now has to be as awkward as possible for security. Please, if you can’t fix the login issues could you at least let my phone recognise my face and login that way, so I don’t have to keep typing the password in. Thanks.
In response to developer reply I’m already using 3.14.1 and it’s got the same issues, been hoping with every update for a long time the issue would be resolved but I suspect you can’t find the problem?

Mashrok

5 years ago

Response from developer

Hello, thanks for your review. We hope that the new app version 3.14.1 should resolve the log out issue for you! Let me know how you get on, always available in the message centre of the app! - Jasmine

Overall very good but some persistent bugs

Overall I have been very happy with these cameras and the app. They are way cheaper than some other cctv alternatives and in some respects you get what you pay for but it’s been a super cost effective way to add some security.

Pros - cheap and easy to install, I now have 4 cameras including one outside, which is housed in a waterproof case I bought. I pay for the subscription service to get longer recordings and more features. But it’s not a lot each month. It’s possible to use them without this and I did for a while. Video quality is very good considering the cost.

Cons - main issue I have had is the unreliability of the auto arming function. It worked fine for a long time and then something must have happened with an update and it’s constantly getting stuck on thinking I am away when the app even shows I am at home on the map. Tried contacting customer services and that didn’t help at all.

Other issue is false alarming. It isn’t as good at rejecting spurious signals. So rain and bugs set my external camera off all the time.

Overall If it weren’t for the auto arming issue I would be very happy. It isn’t as good as more expensive systems, but you can’t complain about that at this price point!

Other issue is that it isn’t as good

Andy-j.smith6

6 years ago

Response from developer

Hello Andy! We are always looking to improve the experience for our users, and really appreciate the feedback. I am happy to hear of the pros and the reasons why you are enjoying your Neos SmartCam. And the cons do help us understand what would make the system better for our customers and is always welcomed. Just to let to you know, the SmartCams are designed for internal use and the scene should be totally static when nothing untoward is happening, so if you have the SmartCam facing somewhere that the environment could randomly trigger the motion detection, then the SmartCam will randomly be in its 'cooldown' phase. Please try to position the SmartCam in such a way that it is not looking at anything that could move randomly, like cars, trees, or wildlife. In terms of technical support and auto arming, id love to help personally. My name is Jasmine and i am in the technical support team and you can reach out to me at tech@neos.co.uk. We're using our customers' feedback to prioritise making the improvements that will be the biggest help for the largest number of people. We want to continue to improve the app so thanks again for your feedback. - Jasmine

Camera great, app terrible

The camera works brilliantly, very clear , and the recording features are good too, but the app just doesn’t work anymore, it did for a while but for months and months now it does not let me click on live feed or view the recorded clips, just keeps loading, it’s still recording clips because I get the notifications , and I can view the live feed on my Alexa and all the internet signal is fine ect, so it is 100% the app, I’ve deleted and reinstalled ect , still not working, other family members I recommended getting the camera to because it worked so well at first are having similar problems, going to have to go to another camera supplier now because it’s no use if I can’t watch the clips, a shame considering I’ve been a Neos boost customer for over a year now and had recommended to so many people

l mid

6 years ago

Response from developer

Hello, sorry to see this. I'd like to help with the issues you are having but would be good to have a better view of your account- can you get in touch via tech@neos.co.uk. - Jasmine

Buggy and slow to load

Last update was three weeks ago and since then the app regularly forgets login credentials forcing me to have to relogin. Added to this, the app hangs on the first page for 10 seconds which means I can’t quickly access the camera if I’m notified of some activity. This app is really frustrating as the cameras are missing some important features and a snappy reliable application would make up for these shortcomings. Can we please enable some form of local live stream so that we can fallback to CCTV software, the app is horrible and there is no alternative. I won’t be buying or recommending this camera to anyone else in its current state.

Also, what’s happened to support? If I’d been able to drop a discrete message to support with these issues I wouldn’t feel compelled to communicate my grievances here on the App Store.

MR-PHYS

6 years ago

Response from developer

Hello! We hope that the new app version 3.14.1 should resolve the log out issue for you. I have noted your feedback and suggestions, so thanks for sending them over. In terms of support we are still here in the message centre ready to help throughout the week! - Jasmine

Piece of crap can’t find my network

I’d like to swear a lot about how poopy this product is but I’m worried it’d get flagged

Small Stepper

6 years ago

Response from developer

Hello, sorry to hear this. I'd like to help - can you get in touch via tech@neos.co.uk. - Jasmine

Tablet version

Is there a tablet version now?

intromatt

6 years ago

Response from developer

Hi Matt! Thanks for your review. We hope to introduce a tablet version of the app in the future- thanks for your support - Jasmine

Like the camera but disappointing app

Iv had two of these cameras and have used them 14 hours a day for constant monitoring of the nursery at night with my iPad next to the bed. Hands down the cheapest alternative to a baby monitor.

Having used these cameras now for over a year the most frustrating aspect is the quality of the app. The consistent disconnections, default opening in portrait mode when the iPad/iPhone is in landscape, some times you can’t even change the orientation without completely restarting the app, sometimes there is no sound whatsoever until restarting the app, the app itself is not written for iPad so it’s essentially a zoomed in iPhone app which isn’t a major issue just comes across as second rate compared to other budget cameras in the market.

The reason I am leaving the review now after such a long time accepting these issues is because they have become more frequent and severe on iPhone 12 Pro running latest iOS to a point now where I am considering changing cameras entirely which is a shame since I think the cameras are great and could be even better with a higher definition version.

Y0RK1E

6 years ago

Response from developer

Hello, thank you for taking the time to review us. The app is currently not optimised for tablets, thats correct, we plan to do this as part of future developments. We're using our customers' feedback to prioritise making the improvements that will be the biggest help for the largest number of people. We want to continue to improve the app so thanks for your feedback, i will certainly be feeding this back to the right place. In regard to the landscape mode issues, this fix has been released in 3.13.0, so hopefully you will see a huge improvement there. We would like to help with any connection issues you are seeing - please get in touch with our customer support. If you haven’t already contacted them, you may do so at tech@neos.co.uk. We can look into this further. Thanks - Jasmine

Modern technology that doesn’t work with modern technology!!!

NEGATIVES: I’ve sent them a note a few days ago and had no reply! “Auto Arm” doesn’t work properly (either myself (iPhone) or wife (Samsung) are seen as away when home!), cameras can often stay in night mode in daytime, switches in settings don’t stay ticked, AN they want access to ALL my photos for “screen grabs”. If I take a screen grab, I’ll use my phones built in settings thanks. Not sure I trust what the company is viewing or accessing whilst connected to my WiFi. POSITIVES: camera footage is great (can even zoom in); the equipment is affordable, easy to set up, cameras have two way audio. If the app worked properly, and it didn’t feel so intrusive with the access the app wants - and they replied to their users - it would be a great home security system!

Original G

6 years ago

Becoming more of a hindrance than a help

When I first got these they were great, affordable little cameras with an app that worked well. The developers reached out to the community to seek new features which was a nice little to touch.

But as time has gone on, the app has become very glitchy, temperamental and more of a hindrance than a help. Instead of just being able to log in and view the cameras, or have them notify me of any noise or movement when armed, it is continuously having issues connecting to them and I’m unable to view them either live or recordings. I’m always having to uninstall and reinstall the app and re-sync the cameras to the app, which defeats the whole purpose of having an affordable camera system. What’s more concerning though is that it often does this when I’m away and have no ability to reset everything until I get back.

Neos desperately need to get on top of these issues and put some reliability back into their systems or they are going to find people deserting them like rats on a sinking ship.

Titan of Tartarus

6 years ago

Response from developer

Hello, sorry to see your review. I appreciate your feedback. We regret the inconvenience; our team is constantly working on improving the system. I am sure we can help in one way or another - can you get in touch with us via the message centre and quote my name? I'd be more than happy to take a closer look. - Jasmine

Neos App not working

Can’t access recordings on my Neos App. The launch page of the App freezes and does not go to the next page where recordings are accessed.

gbussykj

6 years ago

Response from developer

Hello. This doesn't seem right. We want to take a closer look at this for you. Please send a note to tech@neos.co.uk so we can connect, thanks! - Jasmine

Useless

The app signs me out every single day. Contacted support, they confirmed the issue and didn’t offer any help. Don’t bother

Kris.1988

6 years ago

Response from developer

Hi Kris, really sorry you feel the support team werent able to help. The team are there to confirm that it is known and we are working on this issue. Thanks for bearing with us - Jasmine

Speak future needs sorting

the camera is good and really worth it’s money but the app has a few features that are a bit user less like the “speak” feature sometimes especially on 4g it doesn’t record and send what i’m saying properly it’s really annoying especially when trying to talk to my dog or misses when not at home, you should make it so u can record and send voice notes so the quality is better and so I know that what i’ve said has been recorded as no way of telling. for an example i’ll press speak and it won’t even press the button i’ll say something and it’ll only play half the message... really frustrating but other than that it’s faultless

georgeb1998

6 years ago

Response from developer

Hi George! Thanks for your feedback. I totally understand your concern, it is more of a walkie talkie system. I will go ahead and feed this back to the team. We appreciate your support - Jasmine

Cams great, app poor

In common with lots of other users here, the app is constantly logging me out- best record so far is it keeping me logged in for 2 days before kicking me out. Each time it happens I then have to put my email and password in again as it doesn’t store these. It then asks me if I’d like to enable auto arming, which should already have been enabled but was disarmed when the app kicked me out.

Worst thing about it all is that it doesn’t tell you that it’s logged you out, which means you only realise when you notice you’ve not received notifications for a day or 2. Essentially, if burglars wait a couple of days after I’ve armed the app then they can rob with impunity because the cams will no longer be anything but ornaments, unless I notice that I’ve been logged out again...

Cameras are good quality, and the app would get 5 stars if it kept me logged in. But it doesn’t.

Ctay2902

6 years ago

Response from developer

I'm sorry to see your post, we're aware of the issue and working hard to resolve this for the few people that are effected. Thanks for bearing with us. - Jasmine

Don’t buy camera or use app

I have been in dealing with Apple because of this annoying box that would always pop up when I leave the house asking me to sign in to Apple ID.
We worked it down to this app by deleting the app, the pop up never happened again. I downloaded the app again. Yes the latest one and would it let me sign in? No. It kept saying my information was wrong. I asked it to send me a reset link and nothing happened, no emails nothing. In the end I had to sign up for a fresh account and then once I opened the fresh account with the same email my cameras were already there..... oh and the update that stops this pop up box well it don’t work. Every time I leave my house it wants me to sign into Apple ID again and again.
I keep having to do is sign back into the account a few times a day. Every time leave the house it wants my Apple password. Why? That’s private and nothing to do with NEOS.
Poorly made app. Lack of support who will not fix issues their app causes. I am thinking of throwing cameras away if this is not sorted soon.

Paw fish

6 years ago

Response from developer

Hello, sorry to hear you were seeing this issue within our subscription service, i understand this was frustrating and concerning and we hope you have now seen this issue resolved since the release of 3.4.1. Let us know how you are getting on, and if you need anything else please do not hesitate to get back in contact - Jasmine

Was great when I wasn’t getting logged out!

I originally got a camera with my home insurance & it worked fine for well over a year, I even bought a second camera because for the price you can’t go wrong, the picture quality is good & the microphone picks sounds up clearly. Then all of a sudden I was getting logged out of the app on a daily basis so I contacted the support team who were helpful & tried to help me resolve the issue but nothing worked, they informed me that they were releasing an update which would hopefully resolve the problem but unfortunately it hasn’t & now I can’t get on to the chat/support on the app! If I wasn’t getting logged out on a daily basis sometimes multiple times a day i would happily give the cameras/app 5 stars but at the moment with the logging out issues it’s pointless having the cameras! I don’t think everyone is having the same issues though because I got my mum & sister some cameras and their not getting logged out.

Lazyell

6 years ago

Response from developer

Thanks for taking the time to give us your review and please accept my apologies for the log out issues you are experiencing. I appreciate how frustrating this is and please rest assured we are working hard to resolve it for those limited few that are affected. To contact the Tech Team via Live Chat you need to tap the ? top right in the app then go on messaging centre. Alternatively you can email them directly at smartcam@neos.co.uk Hopefully that helps and we can have this resolved for you swiftly. ~ Dave

Great camera but auto-arming unreliable

I got this camera free with my neos insurance policy so can't argue with the value. And I would happily pay the £20 for it as it's perfect for keeping an eye on your porch.

The alert system works flawlessly and the clip recorded lets you see what triggered the camera. You can even switch to live view and talk to your visitor! Night vision is also impressive.

I used to have a Foscam unit that would email you a few lo-res jpgs when triggered but the Neos is miles better.

The only thing that lets it down is the auto-arming function. It works sometimes, but not reliably. Getting it to work again is as simple as opening the app, as if it had been killed off by iOS perhaps, but the consequence is that I often forget to arm the system.

My old camera was just switched on as part of my leaving-the-house routine, but having to dig your mobile out of your pocket, unlock it and wait for the app to launch is a step back in functionality. If auto-arming cannot be made to work reliably I would pay extra for a model with a physical button on it that you could punch on the way out.

donald_i

7 years ago

Response from developer

Hi Donald, thanks for your feedback and review. I'm sorry to see you are having issues with auto arming. From what you have described it sounds like it could be one of a couple of things, the location settings on your phone needs to be set to always not just when the open. Failing that it sounds like you may turn your phone off or hard close the app regularly. It needs to be working in the background and know where you are in relation to your cameras for auto arming to work effectively. If you turn your phone off, you'll need to open the app at least once for it to check your location and it should work fine after that. I hope these tips help. ~ Dave