Abzocke
Man kann in der App sein Abo nicht kündigen und es gibt keine Antwort vom Kundensupport !
Can’t cancel
I have been trying to cancel but this app does not make it easy. I have tried to contact a coach but has not gotten back to me. I cancelled the program on my app and also sent an email. Let’s hope this works !!!
Can’t Access
Unable to access app. Have reset password several times to no avail. Even tried the sign in link option-didn’t work either. Would cancel and delete if I was able.
Good concept
I like the idea of this but the videos are glitchy and backwards. It’s frustrating to pay for something and not have it work. The person who called me re: the Protocol review was pushy. I didn’t want the supplements. It seemed that was the entire premise of the call.
I had high hopes this would help with my ankle swelling. It might if I can stick with it through the frustration.
I had high hopes this would help with my ankle swelling. It might if I can stick with it through the frustration.
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Don’t use this company
I’m getting charged monthly even though I cancelled this subscription!! I called to ask for a refund for charges and they said I have to complete the program to get the refund.
They keep charging
They pull you in with a small fee. And even if you cancel, they keep your subscription going and charge you $119 a month.
Do Not Fall For This
They make it IMPOSSIBLE to cancel your subscription to their app. Their customer service is never available. When you try to manage your subscription they force you to do a live chat but the wait is always ‘longer than normal’. When you email they want you to call. When you call no one is available. STAY AWAY! NEVER join an app through Instagram because they screw you.
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Excellent Customer Service
Mori was exceptional at reviewing my intake and making suggestions for me to achieve my goals. Speaking to a live person made all the difference!
Don’t waste your money
In was looking for help. I had a hard time logging into the app.
Once I was I. It worked for a day then it stopped. Kept loading !
I called the main line and they could do nothing and the technicians don’t work on weekends. I was out of the app. For three days.
Don’t waste your money!!!!
Once I was I. It worked for a day then it stopped. Kept loading !
I called the main line and they could do nothing and the technicians don’t work on weekends. I was out of the app. For three days.
Don’t waste your money!!!!
Can’t cancel subscription??
No way to cancel :(
HORRIBLE
Tried to cancel my subscription via email as the order ID i was provided did not allow access to my account. Although the company answered my email, they proceeded to charge me the following month for a subscription that was no longer authorized. Absolutely ridiculous. I will make sure to inform anyone considering the app to stay far away.
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Terrible customer support
I decided the app wasn’t for me after a free trial. So after realising there was no option to cancel in the app I emailed the support address. They confirmed that my subscription had been cancelled but a few weeks later I received an email to tell me that my subscription was about to renew. I emailed again and was told that there was no record of my cancellation request. Ive never known another app make it so difficult to cancel and it’s super annoying when even through the channels that they provide they can’t carry out a simple request. Wish id never bothered. Way more hassle than it’s worth and still hasn’t been cancelled!
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Watch the 7 day trial
Tried to cancel the day before the seventh day trial ended could not get through to customer service. Started with their live chat at 2:30 with a cancel request said that customer service was busier than usual. I then sent a cancel request email at 2:53. Tried live chat again around 6. When I had a chance I called today and got the runaround to cancel would not give me a credit back because they responded at 9:11 at night even though I simply wanted to cancel and put cancel for different times. Watch the seven day trial it’s a trap and customer service is not customer service oriented. I will never use anything by this company ever again. And if I could give less than a star, I would.
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Can’t cancel subscription
Cancelling subscription is almost impossible. You can not do it without assistance. You need to reach out support (chat bot) and wait for an answer from customer service. In the USA, the FTC prohibits these kind of deceptive patterns.
Scam
I paid for the program. I downloaded the app. The app won't load. I have installed it and uninstalled it many times. Turn my cell on and off. I honestly don't know what else to do. When I open the app it asks me if I want to receive notification and then it gets blank with something indicating that is loading but nothing happens. No matter how long is like that. I guess I'm out of what I paid. Terrible!
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Thank you Mori
I'm excited to start my new life. Mori was very helpful in answering all my questions
Thank you!
My name is Doris and your foot pad has helped me a lot! Thank you!
Jennifer 💕
My name is Jennifer I spoke with MORI she was very helpful I can’t wait to start my program and receive MY MASSAGER 🥰
Unauthorized charges
STAY AWAY! This company has many BBB complaints. After confirming via email that I had no active subscriptions or future charges,
THEY CHARGED MY CARD A WEEK LATER.
THEY CHARGED MY CARD A WEEK LATER.
Einzug für nicht abgeschlossenes Abonnement
Die Firma hat nach dem Sonderangebot weiter Gelbabgebucht, für ein Abonnement, was ich nicht abgeschlossen habe.
Bei der Meldung und Kontakt mit dem Support wurde laut Support weder Abo noch Einzug erfolgt.
Paypal ist aber eindeutig.
Sehr unzufrieden.
Bei der Meldung und Kontakt mit dem Support wurde laut Support weder Abo noch Einzug erfolgt.
Paypal ist aber eindeutig.
Sehr unzufrieden.
